Re: Cannot close Word 2007
- From: Nigel <nburton65(remoovethis)@hotmail.com>
- Date: Thu, 5 Jul 2007 08:14:02 -0700
Hi Herb
No, the minimise/maximise/restore caption buttons don't work either -
clicking on any of them shows the button as permanently 'depressed', but I
can't exit the Word from the Exit Word menu option, it has to be by
right-clicking the open Word window in the Windows taskbar and choosing
Close, or via Task Manager.
The problem still occurs in Safe Mode using the Ctrl key method you described.
However, I created a Guest User account and Word works perfectly in that
account, but not my normal (Administrator) account - so where to from here ?
Nigel
"Herb Tyson [MVP]" wrote:
Do the other caption buttons -- minimize/maximize/restore, just to the left.
of X -- work correctly?
Trying to understand... are you saying that when you click the X, nothing
happens? Or are you saying that when you click the X, Word instead kind-of
locks up, requiring shut down from the task manager?
Using the /a switch isn't exactly the same as safe mode. Safe mode turns off
additional things. Try pressing Ctrl as Word is starting, then click Yes to
the Safe Mode prompt. Does the X button now work correctly?
One more thing to try... if you create a new Windows user login, and start
Word from it, does the X button work correctly now?
--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
"Nigel" <nburton65(remoovethis)@hotmail.com> wrote in message
news:ED69963A-537C-46DC-8F0D-D3659004D7FD@xxxxxxxxxxxxxxxx
Office Diagnostics - passed
Reduced hardware acceleratiion 3 notches - no change
Uninstalled printer driver and reinstalled with latest from manufacturer's
wesbite - no change
Microsoft Intellimouse - no new driver available
Graphics driver - nvidia 94.24 latest version for GE Force 6600GT
Also tried the repair option via Add/Remove programs in Control Panel, but
no improvement.
The 'inner X', i.e. the one that closes the document rather than Word
itself, functions perfectly; only the X that closes Word is failing.
Nigel
"Terry Farrell" wrote:
Word is very hard on printer and graphics drivers - which is why it often
spots problems with a driver before anything else finds it.
Starting in Safe Mode eliminates any third party add-ins, macros,
customisations or normal.dot. So it still points to a driver issue -
though
it may be a corrupt Word installation but this is most unlikely. However,
to
eliminate Word corruption, open Word, Go to Options (ALt+Alt,I) and click
on
the Resources tab and then run Office Diagnostics.
If the problem persists, try the following in this order.
Open up Display Settings and reduce the hardware acceleration 2 or 3
notches: test.
Check at the Internet support site to see if there are newer drivers for
the
printer and mouse. Delete the printer and reinstall with new driver and
test.
Install the new mouse driver and test.
Finally, check for the latest version of the graphics driver (if it is
Intel
integrated graphics, get the driver direct from Intel and not from the
hardware vendor), then install the graphics driver and test.
Terry
"Nigel" <nburton65(remoovethis)@hotmail.com> wrote in message
news:F6A0B553-75DF-4E34-81A1-64218156361D@xxxxxxxxxxxxxxxx
Hi Terry
Ctril+F4 and Alt+F4 do work correctly, but the mouse-based close still
fails
even with Word in Safe Mode - it 'highlights' the X in black.
Clicking on X to close has worked on about 1% of previous occasions,
but I
cannot establish why - rebooting the machine or disabling the firewall
and
antivirus software haven't made any difference.
As mentioned previously, it's only Word 2007 that's affected - all
other
part of the Office 2007 suite are ok.
"Terry Farrell" wrote:
Nigel
Do the keyboard commands for this work: Ctrl+F4 should close the
active
document and Alt+F4 should close Word and the document? My guess is
that
as
everything else is OK it has to be a driver issue: namely printer,
graphics
or mouse drivers. But try the keyboard commands first. If the keyboard
works, try starting Word in Safe Mode: use Winkey+R, type in...
winword /a
and press enter. This should open Word in Safe Mode. Does the mouse
work
correctly now?
--
Terry Farrell - MS Word MVP
"Nigel" <nburton65(remoovethis)@hotmail.com> wrote in message
news:D4C4BC27-D98E-48A0-912D-6F042EB9F7AE@xxxxxxxxxxxxxxxx
I cannot close Word 2007 by clicking X. The X, _ and  do not
highlight
when running the mouse over them, and if I click X it prevents me
from
closing the program any other way than by right-clicking the open
Word
session in the taskbar and choosing Close.
The only way it will close every time without fail is to choose
'Exit
Word'.
I don't have any add-ins installed and all Windows Updates and
drivers
for
printers,etc are up-to-date. None of the other Office 2007 programs
are
affected by this problem - OneNote, Excel and Powerpoint all close
by
clicking on X.
Running Office Diagnostics doesn't show any problems.
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