Re: Microsoft Office Word Has Stopped Working

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Same thing happended to me with Word 2007 running under Vists Home Premium -
new hard disk, new OS, new install of MS Office Professional - no prior
betas, no hardware or software installs since installation of Office. Word
runs fine for a few weeks - then stops working and presents the following
symptoms.

Symptoms:
1) Word opens OK and will open saved documents, but cursor is frozen on
opened documents.
2) Word will allow me to type characters into a new document.
3) Word pop-up announces that it has 'Stopped Working' when I close it -
this happens for both new and old documents - in fact, it happens if I simply
open Word and close it immediately. Then, pop-up announces that Word is
trying to recover information. Then, pop-up announces that Word has 'Stopped
Working'. Sometimes Word restarts; sometimes there is a button to Cancel
Program.
4) Opening Word, clicking on the 'Office button' and selecting 'Word
Options' opens the window, but only 'Popular' tab is available - can't select
others (like 'Resources').
5) After Word crashes 5 or 6 times the 'Diagnosis' app pops up. Running the
Diagnosis app shows no problems with anything
6) Using the original disk to 'Repair' Office - no joy.
7) Uninstalling and re-installing Office - no joy.
8) Running 'broken' Word in Safe Mode seems to allow it to work.

I obtained a solution from MS Support (Case No. 1036003812). The solution
for me was to modify the registry. I'm no computer expert, so if you try
this - do it at your own risk. I'll just let you know what worked for me,
on my machine. I'll assume that you know how to modify the registry.

Go to: CURRENT_USER/Software/Microsoft/Office/Word
Modify Addins -> oldAddins

Go to: CURRENT_USER/Software/Microsoft/Office/12.0/Word
Modify Data -> oldData
Modify Options -> oldOptions

Go to: LOCAL_MACHINE/Software/Microsoft/Office/Word
Modify Addins -> oldAddins

Good luck.


"Frustrated with Microsoft Word 2007" wrote:

PS. The Microsoft Office was purchased separately and installed to the computer

"Frustrated with Microsoft Word 2007" wrote:

Thanks for responding.
It seems the problem is with Word 2007 and not the computer. I uninstalled
and reinstalled.
I changed my default printer- as per instructions I found under a Microsoft
Beta board.
The problem still exists. I am afraid to take the computer back, as I will
lose my E-mails in Outlook. The last time I backed up Outlook, only the
folders and sub-folders were saved. I lost all the actual E-mails.


"Terry Farrell" wrote:

If this is a new Laptop with new OEM software, then the seller is fully
responsible for support. I presume it is under warranty? If you are unable
to resolve the problem, then take it back for a refund.

Meanwhile, what have you tried to resolve the problem?

--
Terry Farrell - MS Word MVP

"Frustrated with Microsoft Word 2007" <Frustrated with Microsoft Word
2007@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2A7D0A6A-01F3-44D7-8F98-CDB2E2ACA307@xxxxxxxxxxxxxxxx
My Word ( 2007) will not work. Each time I try to open a Word document, or
start a new document, I get the error message "Microsoft Office Word Has
Stopped Working".
very frustrating, as I am a writer- that's how I make my living. Because I
can't write, I lost a very good contract- because I missed an important
deadline.

I just paid all this money for Office Small Business and a new Lap-top
with
Windows Vista. What a mistake!!!!!!!!!!!!!!!!!!!!!!!!!

Any tips...

Frustrated...

.

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