Re: Word 2007 has stopped working on Vista Home Premium

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Terry, I am sorry to have responded to your last post quickly but I was out of town and by the time I returned it was the weekend and so on. Anyway, I still need help.

I have tried to remove the offending Word Add-ins, but still no relief. If I remove ScanSoftPDF.dot through Word or if I rename the actual file "old" then I get other error messages and Word still crashes. I spent close to an hour on the phone with Nuance today trying to get rid of this ScanSoftPDF.dot but nothing worked. They have a scheme on their web (http://knowledgebase.nuance.com/view.asp?tnID=6872&sQuery=word) that does not work and Microsoft has an approach that does work because there are no files in the startup folder of office 12 (see http://support.microsoft.com/kb/838675/en-us).

So how do I clear these add-ins? Even when I temporarily cleared this one set of Add-ins, there other mentioned earlier in the first two boxes remained in place.

"Ako" <ako@utopia> wrote in message news:uWiPzVMaHHA.2436@xxxxxxxxxxxxxxxxxxxxxxx
I arrived home 10 minutes ago. I really don't understand "plugins" for Word 2007, but on the tab titled Add-Ins are the following:
Menu Commands: PDF Create! [I suppose this is by Scan Soft since they a listed in Program as ScanScor PDF Create! 4]; Omni Page [15 Pro], Print to PaperPort [11]. On the Toolbar commands is "Print to PaperPort (PDF). Then finally Custom Toolbars: ScanSoft PDF-Create PDF file from this Word Document; Create PDF Files from this Word Document and email it; Scan Soft PDF: Links Settings.

Sorry, but I don't know how to manage these add-ins. When I saw the PDF icons, I thought they were from Adobe Acrobat Professional 8, not Scan Soft which makes PaperPort and Omni Pro (my software for scanning and OCRings). Should I just eliminate all the adds-in since they are are from ScanSoft? Are there more add-ins and plugs-in somewhere else?

As you can see my smartphone has done nothing to Word 2007. I use WMDC to syn my Cingular 3125 with Outlook 2005. That worked when I first got the pc then it did not work for about 3 weeks. I did a repair of Office Suite 2007 and have been able to sync with errors from then on.

"Terry Farrell" <terryfarrell@xxxxxxx> wrote in message news:01E507ED-1976-4491-B7A3-DD1CE6490105@xxxxxxxxxxxxxxxx
I am sure that this is some third party add-in that is causing the instability and not Word. If it was stable in Safe Mode where all add-ins, templates, macros, customizations and the printer driver are all bypassed so that Word runs in its default install mode, it shows that Word is fine. I am a bit concerned about 'Cingular 3125': what add-in has Cingular added? What other add-ins do you have?

Terry

"Ako" <ako@xxxxxxxxxx> wrote in message news:OFYm9j1ZHHA.208@xxxxxxxxxxxxxxxxxxxxxxx
Terry, can you help me?
I am out of town again for two days but got no relief this past week. I may become so desperate that I do an uninstall/reinstall but at the end I think that will only accomplish the undoing of all my configurations.

"Ako" <ako@utopia> wrote in message news:uGpniHPZHHA.208@xxxxxxxxxxxxxxxxxxxxxxx
Don't know if this makes any difference, but due to the change in DST times I was looking around to what had been automatically loaded in my pc in my absence. Nothing, BTW, about DST and yet my pc and my phone both have the right time and the same for the calendars in Outlook 2007 and my Cingular 3125.

Anyway, on 2/15/07, I installed Front Page 2003. The version I had was part of Office 2003 Business Edition. In the program list of the control panel it shows both of these. And I noticed that the automatic downloads include a lot for Office 2003 including Word 2003 esp on 2/15/07. Now I have never installed anything like Word 2003 (or Excel 2003, etc) on this Vista pc, just Office Standard 2007 and then later FP 2003.

Any chance that these 2003 updates are causing problems? If so, how would I go about trying to stop the problem.

On the other hand, if you still think that the printer driver is the issue, then I guess my only solution is wait for HP to come out with a new driver for my Officejet 7400. I checked their web again and it was not there.

I certainly don't want to uninstall/reinstall Office 2007 as that would be a nightmare, but I need Word 2007 to be more stable.

"Ako" <ako@utopia> wrote in message news:ORb1mEOZHHA.4616@xxxxxxxxxxxxxxxxxxxxxxx
I haven't been able to test this several times, but after installing the Canon 'printer' first things this morning, I have crashed twice among the few times of going start/computer/double file.

So no joy here. I know you have said that uninstall/reinstall doesn't usually solve these problems, but is that the case even if one did a thoroughly clean uninstall including the registry and files on the hard drive?

"Ako" <ako@xxxxxxxxxx> wrote in message news:uJi7IEMYHHA.3996@xxxxxxxxxxxxxxxxxxxxxxx
Sorry to have misunderstood your directions. I am out of state for a week and will try your approach once I return home.
"Terry Farrell" <terryfarrell@xxxxxxx> wrote in message news:EA9AEB85-3B32-4621-9E3E-35976364F890@xxxxxxxxxxxxxxxx
I was not advising you to PRINT with a different printer driver - just install a different printer driver, set it as Windows default and test to see if Word is now stable. Of course you cannot print with it. All I intend is to diagnose your instability problem with Word.

Terry

"Ako" <ako@utopia> wrote in message news:O%23$3vIrXHHA.4008@xxxxxxxxxxxxxxxxxxxxxxx
Sorry, but that driver drove my printer crazy. It started spewing out one page after another with one line on each page and the characters were nonsense.

"Terry Farrell" <terryfarrell@xxxxxxx> wrote in message news:D2283C2F-EB6D-4C5B-AB41-CF04273BB9C4@xxxxxxxxxxxxxxxx
The problem is that you cannot open documents from Explorer or the desktop and launch Word in Safe Mode. But I think you are on a red herring. I strongly suspect the printer driver is the problem. I recommend that you install a different printer driver, one that is known to work correct with Vista/Word2007 before doing any other diagnostic work. The only printer driver that I can personally state definitely works with that combination is the Canon IP4200/5200 drivers. But I am sure that there others who have thoroughly tested other printers successfully with this combination. I know that the OfficeJet drivers are still only beta drivers from the Vista CD and are not stable.

Terry

"Ako" <ako@utopia> wrote in message news:O%23gsfwnXHHA.4552@xxxxxxxxxxxxxxxxxxxxxxx
Yes, we used safe mode but our main test was to twice open 15 files in a row. That works okay in the normal mode.

What we didn't do enough of is opening and closing using the desktop icon and start/computer/double click file.

So, no there were no crashes in safe mode or when I tried /a but I have not run all pertinent tests when doing so.













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