Re: winword.exe process randomly disappears

One known bug is that Word closes when you click on the Task Bar icon to switch to another open document. This is due to a known bug with the handwriting Recognition part of Office 2003. If you run Office Setup, choose Change, Advanced Options and look for handwriting Recognition under Alternative Inputs. Select 'Not available on my computer' and click OK. Set up will remove it.

Test Word again and if it is OK, it is safe to reverse the procedure if you need to use Handwriting Recognition.

--
Terry Farrell - MS Word MVP

"bhogan101" <bhogan101@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:8A9AED91-7CCE-41BA-A5B3-C0E68BE519AE@xxxxxxxxxxxxxxxx
Hi friends,

Yep ... this is very difficult to debug.

As the subject states users at a client site will be happily working away
running certain macros without fail and then randomly the winword.exe process
will terminate, no errors, no warnings ... no nothing ... just gone.

I've tried to make the word installation as "vanilla" as possible by
performing the following:

Replaced normal.dot
Applied every service release & hotfix to Office 2003
Removed all external templates & addins (except mine)
Ran a "Detect & Repair"

The VBA code is sound ... It runs perfectly OK at 3000 other client sites.

I have been able to replicate the problem once. I repeated the same action
approximately 1,000 times after the crash in an effort to repeat the
behaviour but without success.

Can anyone give me some ideas/tips on how to start debug this.

Thanks in advance.

Ben.

.

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