Re: I can't select text using word 2007.

Here is what I have done so far to correct this problem.
First I have followed all of the steps that your link suggested to do. -
Still has same problem.

I have reloaded the machine and installed only Office 2003 on Win XP w/ SP2
and all of the security updates. I then logged in with various user names to
verify same problem. The same users I was having problems with continued to
exhibit the same problems. I then started again with a fresh load and logged
in as a new user to the domain. No problems exhibited, I then logged in with
an user name that was having the same problem, still continued to have the
problem. The user that I had logged in before previously with no problems,
then started to have the same problem.
With this being a new load with no profiles on the machine, you would expect
not to have the same problem, so I cannot help to wonder about a software
issue.
My next step is to delete the users from the domain and re-add to see if
they continue to have problems.
One last note is these users do not have roaming profiles, and no global
domain policies are in effect for those users.

"Jay Freedman" wrote:

The fact that the problem is associated with a particular login profile, and
that the /a switch makes the problem disappear, points to a problem with the
Normal.dot template or an add-in located in that one profile (that is, the
ones stored under C:\Documents and Settings\<login name>\Application
Data\Microsoft in the Templates or Word\Startup folders).

Logging in as another user loads templates and add-ins from a different
profile. The /a switch disables loading of templates and add-ins.

It's highly unlikely that the problem is the result of a security patch --
otherwise you'd hear the screams of hundreds of thousands of users (which
would still be a small percentage of the millions of Word users).

See http://www.word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm for
troubleshooting procedures.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Jamer wrote:
Just to pipe in on this, We are having the same problem with both
Word 2003 and Word 2007. No rhyme or reason to the problem. Upgraded
50 users to Office 2003 with no problem, the next 4 users are
experiencing the problems mentioned. What is really weird is that the
user that isn't experiencing the problem can log into the same ws and
not have any problems. I tried to contact Microsoft about this, but
all they wanted was money to fix the problem. The only solution so
far I have found that works is to place a shortcut to Word on the
desktop with the /a switch to have Word start in safe mode. Users who
were having the problems can now use Word properly. Hopefully some
from Microsoft is reading these post and realize that one of their
security patches broke something

"Francis T." wrote:

VISTA

"Matt" wrote:

What version of Windows are you running?


"Francis T." wrote:

I am logged as admin but it does not work. How can we Run As
Administrator?

Thanks for your time.

"Matt" wrote:

Ok, Found a fix...I posted this in my thread on this topic but I
will repost it here:

Ok...found a solution, this really isn't so much a fix but a
work-around untill MS addresses the issue. My assumption that
this problem is cuased by a security features appears to have
been correct. If you run Word with administrator privileges (by
either logging in as an Admin or by selecting "Run As
Administrator"), everything works as normal...you can highlight
text, use the scroll bar and select the different options tabs
in the options menu. So, the next step is to figure out why a
user's access level restricts the mouse abilites in Word. Does
anyone know what the best way is to contact MS and tell them
about this?

Hope this helps.

-Matt

"Francis T." wrote:

Wow... another problem here...

If I click on FILE, NEW document, the old screen (Office 2003)
appears instead of the new one ????

I just uninstalled Word 2007 and reinstalled 2003... I need to
work ;))((((

So... If you ever discover the answer, pls let me know...

All the best,

Francis

"Matt" wrote:

Also wanted to add that this problem also prevents you from
scrolling the page with the mouse...even by using the scroll
bars. If you hover over the scroll bar, it turns colors like
you would expect, but when you click on it, nothing happens.
So it seems that the problem is that Word isn't registering the
Mouse clicks with relation to the document. I know that may
sound strange, but that is the closest explanation I can think
of...

-Matt

"jhoga" wrote:

I have tried changing mouse, drivers, and reinstalling office.
Works fine in all othe programs.



.

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