Re: how to completely remove word 97

Uninstalling/reinstalling doesn't usually help to fix Word problems. Before you do that, try working through the troubleshooting steps at http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .

David wrote:
WinXPsp2, word 97, and excel 97.

Several days ago I got a BSD with the message "Stop 0x000000ed Uncountable_Boot_Volume." Rebooting, rebooting in safe mode, and command line did not help so I used my recovery disk. I have backups of my important files and I am trying to restore my computer setup to pre error status. I have used word 97 and excel 97 with win 95, 98, and xp. It works fine for what I do. So I reinstalled both of them and excel works fine but word gives me the "application has encountered an error and must close" message. I have removed and reinstalled word but I get the same message. I then removed word, ran disk error check which found a few bad locations, and then reinstalled word. Same problem. It might be a registry problem.

I would like to completely remove word 97 and try again. I found the OFF97 article ID: 254250 that gives the steps to completely remove office 97. However, excel 97 seems to work and I would like to just remove word 97 if it is possible. If that is not possible, I will use the remove office 97 procedure, run error checks, and see if a reinstall works.

I do not know what caused the boot error. Everything except word 97 seems to work.

Thanks for any help and if this is not the correct group for this question, redirect me and I will post there.

David



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