Re: how to completely remove word 97
- From: "David" <aaa@xxxxxxxxx>
- Date: Mon, 2 Oct 2006 15:17:10 -0700
Thanks for the link.
Word does not crash as soon as it opens. I can make it happen if I select a
file to open, open it, and then as I use it, it crashes. If instead of
opening it, I select the file and then click advanced, word crashes. If I
open word but do not use it or open a file, it sits there fine with a white
screen.
I tried the following steps:
1, does not apply;
2 a, word crashes with the /a switch as described above;
2 a i, renaming normal.dot did not fix it.
2 a ii, the word startup path in tools/options is c:\...\office\startup.
The file there is mscreat.dir. I renamed but no fix; same as above. When I
try to modify the document file location in tools/options/file locations,
the folder name window has an undeletable C. I can not change the default
document file location. It says that folder C is not accessible. If I put
in a folder name, it says that folder is not valid even when I type the
path.
2 b, did not help;
2 c, does not apply;
2 d, does not apply;
3 does not apply;
4 a & b, do not apply;
4 c, there are no add-ins but when I open Templates and Add-Ins, the
document template window has a N that comes back when I delete it, close T &
A, and then reopen it.
I have run AV, anti-trojan, and spyware s/w and have not found anything.
What next?
David
"garfield-n-odie [MVP]" <garfieldnodie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:%23xmz6Ym5GHA.2264@xxxxxxxxxxxxxxxxxxxxxxx
Uninstalling/reinstalling doesn't usually help to fix Word problems.
Before you do that, try working through the troubleshooting steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .
David wrote:
WinXPsp2, word 97, and excel 97.
Several days ago I got a BSD with the message "Stop 0x000000ed
Uncountable_Boot_Volume." Rebooting, rebooting in safe mode, and command
line did not help so I used my recovery disk. I have backups of my
important files and I am trying to restore my computer setup to pre error
status. I have used word 97 and excel 97 with win 95, 98, and xp. It
works fine for what I do. So I reinstalled both of them and excel works
fine but word gives me the "application has encountered an error and must
close" message. I have removed and reinstalled word but I get the same
message. I then removed word, ran disk error check which found a few bad
locations, and then reinstalled word. Same problem. It might be a
registry problem.
I would like to completely remove word 97 and try again. I found the
OFF97 article ID: 254250 that gives the steps to completely remove office
97. However, excel 97 seems to work and I would like to just remove word
97 if it is possible. If that is not possible, I will use the remove
office 97 procedure, run error checks, and see if a reinstall works.
I do not know what caused the boot error. Everything except word 97
seems to work.
Thanks for any help and if this is not the correct group for this
question, redirect me and I will post there.
David
.
- Follow-Ups:
- Re: how to completely remove word 97
- From: garfield-n-odie [MVP]
- Re: how to completely remove word 97
- References:
- how to completely remove word 97
- From: David
- Re: how to completely remove word 97
- From: garfield-n-odie [MVP]
- how to completely remove word 97
- Prev by Date: Re: Corrupted file
- Next by Date: Re: formular editor bug
- Previous by thread: Re: how to completely remove word 97
- Next by thread: Re: how to completely remove word 97
- Index(es):
Relevant Pages
|
Loading
