Re: how to completely remove word 97

I only have one printer so I removed it and word still crashes. I then
reinstalled the printer and the problem is still there.

David

"garfield-n-odie [MVP]" <garfieldnodie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:uX07yXn5GHA.1200@xxxxxxxxxxxxxxxxxxxxxxx
Does the problem persist if you select a different default printer in
Start | Control Panel | Printers?

David wrote:

Thanks for the link.

Word does not crash as soon as it opens. I can make it happen if I
select a file to open, open it, and then as I use it, it crashes. If
instead of opening it, I select the file and then click advanced, word
crashes. If I open word but do not use it or open a file, it sits there
fine with a white screen.

I tried the following steps:
1, does not apply;
2 a, word crashes with the /a switch as described above;
2 a i, renaming normal.dot did not fix it.
2 a ii, the word startup path in tools/options is c:\...\office\startup.
The file there is mscreat.dir. I renamed but no fix; same as above.
When I try to modify the document file location in tools/options/file
locations, the folder name window has an undeletable C. I can not change
the default document file location. It says that folder C is not
accessible. If I put in a folder name, it says that folder is not valid
even when I type the path.
2 b, did not help;
2 c, does not apply;
2 d, does not apply;
3 does not apply;
4 a & b, do not apply;
4 c, there are no add-ins but when I open Templates and Add-Ins, the
document template window has a N that comes back when I delete it, close
T & A, and then reopen it.

I have run AV, anti-trojan, and spyware s/w and have not found anything.

What next?

David






"garfield-n-odie [MVP]" <garfieldnodie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
in message news:%23xmz6Ym5GHA.2264@xxxxxxxxxxxxxxxxxxxxxxx

Uninstalling/reinstalling doesn't usually help to fix Word problems.
Before you do that, try working through the troubleshooting steps at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .

David wrote:

WinXPsp2, word 97, and excel 97.

Several days ago I got a BSD with the message "Stop 0x000000ed
Uncountable_Boot_Volume." Rebooting, rebooting in safe mode, and
command line did not help so I used my recovery disk. I have backups of
my important files and I am trying to restore my computer setup to pre
error status. I have used word 97 and excel 97 with win 95, 98, and xp.
It works fine for what I do. So I reinstalled both of them and excel
works fine but word gives me the "application has encountered an error
and must close" message. I have removed and reinstalled word but I get
the same message. I then removed word, ran disk error check which found
a few bad locations, and then reinstalled word. Same problem. It might
be a registry problem.

I would like to completely remove word 97 and try again. I found the
OFF97 article ID: 254250 that gives the steps to completely remove
office 97. However, excel 97 seems to work and I would like to just
remove word 97 if it is possible. If that is not possible, I will use
the remove office 97 procedure, run error checks, and see if a reinstall
works.

I do not know what caused the boot error. Everything except word 97
seems to work.

Thanks for any help and if this is not the correct group for this
question, redirect me and I will post there.

David






.

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