Re: Need Help with Word Crashing

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


If you do not have a normal.dot, then it is not the source of your
problems.
Look into the other possibilities.

"razor" <razor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:33777C1C-CD96-4005-AF41-2B2FD721EECE@xxxxxxxxxxxxxxxx
Charles--

I unhid my folders in the view and searched my entire hard drive. There is
no file named normal.dot. I then did a wildcard search for all .dot files,
and they were displayed, but there was no normal.dot file.

What should I do?

sd

"Charles Kenyon" wrote:

You almost certainly do have a normal.dot template. It is considered a
hidden system file and can be hard to find.
http://word.mvps.org/faqs/apperrors/BlankDocNotBlank.htm gives directions
on
finding normal.dot.

If you do not have a normal.dot, then it is not the source of your
problems.
Look into the other possibilities.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!

My criminal defense site: http://addbalance.com
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.


"razor" <razor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:6A79DD84-8753-4DCA-B075-5F3A9DA30FE1@xxxxxxxxxxxxxxxx
Ah, get this. I don't have a normal.dot template. I was following the
article
you gave me, and it sid to make sure I only have one, etc. I searched
my
entire hard drive and there are none.

What can/should I do?

sd

"Suzanne S. Barnhill" wrote:

You might try working your way through
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
all may benefit.

"razor" <razor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:45485519-72E3-4217-8286-5456AF840B7D@xxxxxxxxxxxxxxxx
Hello--

I am the IT guy at our company and the client with this problem is
also
me.
I will paste the two event logs below my message that I get. Neither
have
any
additional information when I click on the supplied links.

The symptoms are that when I open Word, it takes a very long time. I
then
get the pop up of "MS Office Word Encountered a Problem and Needs to
Close..."

When I finally get Word to open, it takes an extremely long time to
close,
and many times, I will get the same above crash message.

I've done a Detect and Repair. Then I did a Detect and Repair with
the
original installation CD. I then completely uninstalled MS Office,
rebooted,
and reinstalled it.

After that did not work, I completely reformatted my hard drive and
rebuilt
my system. When I restored my backup, it brought the problem back
too.

System is running on Windows XP Pro with SP2. Plenty of RAM, fast HT
P4
processor, lots of HD space, etc.

Office is 2003 Standard from a volume license our company owns.

Any help would greatly be appreciated!

Stephen
____________________________________________________________________
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 4/6/2006
Time: 9:49:28 AM
User: N/A
Computer: STEPHENS
Description:
Faulting application winword.exe, version 11.0.6568.0, stamp
42e178a5,
faulting module winword.exe, version 11.0.6568.0, stamp 42e178a5,
debug?
0,
fault address 0x000c2a20.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 36 00 35 00 0...6.5.
0050: 36 00 38 00 2e 00 30 00 6.8...0.
0058: 20 00 34 00 32 00 65 00 .4.2.e.
0060: 31 00 37 00 38 00 61 00 1.7.8.a.
0068: 35 00 20 00 69 00 6e 00 5. .i.n.
0070: 20 00 77 00 69 00 6e 00 .w.i.n.
0078: 77 00 6f 00 72 00 64 00 w.o.r.d.
0080: 2e 00 65 00 78 00 65 00 ..e.x.e.
0088: 20 00 31 00 31 00 2e 00 .1.1...
0090: 30 00 2e 00 36 00 35 00 0...6.5.
0098: 36 00 38 00 2e 00 30 00 6.8...0.
00a0: 20 00 34 00 32 00 65 00 .4.2.e.
00a8: 31 00 37 00 38 00 61 00 1.7.8.a.
00b0: 35 00 20 00 66 00 44 00 5. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 63 00 32 00 61 00 32 00 c.2.a.2.
00e8: 30 00 0d 00 0a 00 0.....


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 4/6/2006
Time: 8:39:37 AM
User: N/A
Computer: STEPHENS
Description:
Hanging application WINWORD.EXE, version 11.0.6568.0, hang module
hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 31 D.EXE 11
0020: 2e 30 2e 36 35 36 38 2e .0.6568.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000







.

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