Re: Windows word program stops everytime I use the "save as" comma

Have you tried uninstalling the patch?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Vaughan" <Vaughan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B648C6DA-5E55-4BDE-A98F-26152AEC2294@xxxxxxxxxxxxxxxx
The article simply gave the same information that I had already tried
without
any success.
At the end, it indicated that I could pay for support to resolve the
problem.
That is unacceptable. Why does microsoft produces products that stop
computers from working?
Why did it retread a solution that had failed?
"Jay Freedman" wrote:

A Microsoft employee posted this advice a few minutes ago:

"There is now a KB article (http://support.microsoft.com/kb/918165)
addressing the issues that customers are reporting with MS06-015. It
provides information on the cause and what the customer can do to
eliminate the problems they're seeing without removing the security
update."

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

On Sat, 15 Apr 2006 13:27:01 -0700, Vaughan
<Vaughan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Thank you, for the ideas.
I had not put in a carriage return. I re-entered the thing and got no
change.
I just deleted the update and am about to restart the computer. I've
had to
restart word
and outlook about 40 times since last night. I'm fine if I stick to
the
internet.
But nothing with MS Office products is working right.

"Jay Freedman" wrote:

I'll start by saying that I don't have the problem, possibly because
I
don't own any HP accessories, so I haven't tried Steve's suggestion
and I couldn't verify that it works if I did. I'm going by posts from
others saying that it works.

Things to check are:

- Were you logged into an administrator account when you made the
registry change? (I'm not sure you can edit that area at all if you
don't have administrator privileges.)

- Did you locate the correct key?
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
Shell Extensions\Cached
(On my XP system, the Cached key doesn't exist. I assume it's
created by the update.)

- Did you remove the carriage return that Steve's posting software
inserted between the first closing bracket and the second opening
bracket in the key name? This was noted by "George" in a reply about
five posts down the thread from Steve's.

- In the event this still doesn't work for you, I think the
probability of being zapped by the vulnerability is fairly low if you
don't go to web pages of questionable parentage. According to the
description at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx, to
trigger the vulnerability you'd have to visit a malicious web page
that redirects you to a server that downloads an attack program to
your PC.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

On Sat, 15 Apr 2006 11:46:01 -0700, Vaughan
<Vaughan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

I did what Steve identified in his post, but found the post a bit
unclear.
He proposed the value of opening the registry editor
Then going to DWORD Value
Then Rename the resulting value
"{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
Then Right click the value, select Modify, and type "1" into the
Value Data
field
Then Close Registry Editor
I did this and the problem with word remains--an inability to save
files.
What was unclear for me was if the new thing I renamed was the full
line
that he proposed..
OR was it part of that line. I never saw an initial value to
understand
what was happening.
Steve warned against uninstalling the fix since it addresses a
critical
security issue.
So I'm in the proverbial damned if I do, damned if I don't
situation.
The computer's safe or I can save word documents.
Doesn't Windows have a better option beyond this?
Thanks!


suggested changing

"Jay Freedman" wrote:

The quick but unsafe way is to uninstall the security patch that's
causing the problem. In Add/Remove Programs, check the box at the
top
marked "Show updates". Select "Security Update for Windows XP
(KB908531)" and click the Remove button.

For a better workaround, until a new security patch is ready, read
Steven Hui's post at

http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_frm/thread/b043a7dd986dfbfb/a9fb82836c014916?lnk=st&q=verclsid+hui&rnum=5&hl=en#a9fb82836c014916.
Use the registry change in Method 1. Also read the replies that
follow
that post, which give some useful advice.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

On Fri, 14 Apr 2006 23:37:01 -0700, Vaughan
<Vaughan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Every time I try to save a document using the "save as" command,
the program
simply shuts down and stops. I have to end the program using the
task
manager and then restart the program. Does anyone know how to
debug this
kind of difficulty? Thanks




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