Re: INSERT PICTURE causes Word to close
- From: "Herb Tyson [MVP]" <herb@xxxxxxxxxx>
- Date: Fri, 27 Jan 2006 21:58:45 -0500
What happens when Word is in Safe Mode?
--
Herb Tyson MS MVP
http://www.herbtyson.com
Please respond in the newsgroups so everyone can follow along.
"Joe from Jersey" <JoefromJersey@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:48A4E1F8-8054-4629-8048-A39AD3D0BC6C@xxxxxxxxxxxxxxxx
> It happens with all pictures and all documents. When I select Insert
> picture,
> from file, the explore box opens. As soon as I select a picture or attempt
> to
> select a folder, it freezes or Word just closes.
>
> "Herb Tyson [MVP]" wrote:
>
>> Before reinstalling, I'd try Detect and Repair.
>>
>> And, before that, I'd try starting Word in Safe Mode. Hold down Ctrl when
>> you start Word, and keep it pressed until the Safe Mode prompt appears --
>> say Yes. Then see if the problem still exists.
>>
>> Does it happen for ALL pictures, or just that one? For all documents in
>> which you try to insert the picture, or just a single document?
>>
>> --
>> Herb Tyson MS MVP
>> http://www.herbtyson.com
>> Please respond in the newsgroups so everyone can follow along.
>> "Joe from Jersey" <JoefromJersey@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> message
>> news:FF1CBC04-08CF-4BB4-8BE7-572641DAAF01@xxxxxxxxxxxxxxxx
>> > Thanks Herb. I tried recreating the normal.dot and the registry entry
>> > for
>> > Word. Neither worked. I then went to the NVIDIA support site and
>> > installed
>> > the latest driver for the Geoforce display card. Still no luck. My next
>> > step
>> > is to uninstall and reinstall Word. If you have any other thoughts, I'd
>> > love
>> > to hear them. Thanks again for the response.
>> >
>> > "Herb Tyson [MVP]" wrote:
>> >
>> >> Such errors often are caused by registry corruption or template
>> >> corruption
>> >> (usually normal.dot, but sometimes others). It can also be caused by a
>> >> faulty display driver, believe it or not.
>> >>
>> >> I'd start here:
>> >>
>> >> http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm
>> >>
>> >> --
>> >> Herb Tyson MS MVP
>> >> http://www.herbtyson.com
>> >> Please respond in the newsgroups so everyone can follow along.
>> >> "Joe from Jersey" <Joe from Jersey@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> >> message news:47FD1639-102F-4589-8F9A-90FC2579D2EF@xxxxxxxxxxxxxxxx
>> >> > When I try to insert a picture (and sometimes an object) Word either
>> >> > closes
>> >> > with no warning or displays the message that Word has encountered a
>> >> > problem
>> >> > and needs to close. I'm running Windows XP and Office XP and both
>> >> > are
>> >> > up
>> >> > to
>> >> > date with all upgrades or Service Packs.
>> >>
>> >>
>> >>
>>
>>
>>
.
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