Re: Tried All Ideas in "Problems opening Word"
- From: "Kenneth Coombes" <khcoombes@xxxxxxxxxxx>
- Date: Sat, 21 Jan 2006 19:40:41 -0600
Hi, V S. I think I have the solution for you below. First my story. I
had this same exact problem for a couple of months (the problem of opening
Word, getting a blank splash, and then getting "Encountered a problem"
window. I tried multiple of ways to correct it a couple of months ago, even
using Microsoft Troubleshooting tool in the Support.dot file, which will
delete certain registry entries or normal.dot file, etc. and which will
restore these items if you find it was not the cause. But none of it
worked. Then I noticed that it effected only me as a user, not my son's
account. So today I called Microsoft for support and after spending hours
with them, they ended up suggesting that I backup my current user account
and create a new one. Don't worry, this is NOT the solution (although it
may work, it is absolutely NOT necessary). We indeed did start that
process, but it took so long because of all the files to back up that I
agreed to have them call me back on Monday (I won't need them now). So
freed from Microsoft I went back to my own experimenting, knowing that the
problem plague my user account only, and found the EXACT problem.
In the registry under
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\UserInfo there is a
binary value also called UserInfo. This value has somehow become screwed
up; I don't know why. But I do know if you rename ..10.0\Word\UserInfo to
...\10.0\Word\OldUserInfo, then Word will start up fine. If after you start
Word you refresh your registry editor, you will see that a new UserInfo key
has been created.
Hope this helps you. Have a nice day :-)
Kenneth
"V S Rawat" <VSRawat@xxxxxxxxxxxx> wrote in message
news:xn0ear411h4id000@xxxxxxxxxxx
> Hi folks.
>
> I am also having the same problem as follows. I presented it
> from mpwsn
>
>> Word 2002 (10.2627.2625) is not starting in my 98se.
>>
>> It has been working ok since ages, but today afternoon, I was
>> working on a usual file, and it gave "encountered an error"
>> window.
>>
>> Ever since it is not starting. Its splash screen shows but that
>> has only the name of the program, but rest of the message and
>> info on that box is blank.
>>
>> Then it gives "faced some problem. restart window," etc. and
>> next time gives "whether to start in safe mode".
>>
>> It starts in safe mode and works ok. There is no items
>> appearing in Help-About-disabled item.
>>
>> What to do?
>>
>> If this is not the ng for this post, please recommend the
>> correct one please.
>
> In that ng, a kind member suggested me to see a url:
>
>> See the article "Problems opening Word" at:
>>
>> http://www.word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>
> I went there, and posted my reply:
>
>
>> Visited the page:
>>
>> > If you are using Office 2000 SR-1 or SR-1a, and all Office
>> applications quit without an error message as soon as they open
>> ...
>>
>> - No. Mine is Office 2002.
>> - Not all applications are quitting. Excel, Ppt, frontpage are
>> working alright. It is only word that is giving that error.
>> - Word also is working pretty well in safe mode.
>>
>>
>> > If Word crashes as soon as it opens ...
>> > a) Run, winword.exe /a.
>>
>> That also gave the very same problem.
>> (It did not automatically ran that. I had to browse to winword
>> file.)
>>
>> There is a Normal.dot 31 KB in C:\WINDOWS\Application
>> Data\Microsoft\Templates
>>
>> > Try renaming your Normal.dot file
>>
>> Changing that to Normal.old and restarting word did not help in
>> any way.
>>
>> > (Word 2002):
>> > HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options
>> > \ "STARTUP-PATH"
>>
>> There is no STARTUP-PATH in the
>> HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Options
>>
>> > You can find out where the "real" Startup path is by
>> > selecting Tools + Options + File Locations in Word.
>>
>> That shows C:\WINDOWS\Application Data\Microsoft\Word\STARTUP
>>
>> And that folder has nothing.
>>
>>
>> > You can find out where the "factory preset" Startup path is
>> by looking in the C:\Program Files\Microsoft Office\Office\
>> directory (or equivalent, if you installed Word somewhere else)
>> for a folder named Startup
>>
>> The folder C:\Program Files\Microsoft Office\Office10\Startup
>> is also empty.
>>
>>
>> > Another possibility is that you have a network printer driver
>> > that is not installed on your hard disk, but that is set up
>> > as your default printer.
>>
>> That could be something.
>>
>> There is no printer physically installed, and none is there in
>> Settings\Printers.
>>
>> However, a few days ago I did try to install a printer, but
>> could not do it because I didn't have 98 CD with me at that
>> time to get drivers.
>>
>> Has that left some residue on my system? how to find and remove
>> that?
>>
>>
>> > If you are running Norton AntiVirus (NAV), or Norton
>> > SystemWorks, which incorporates NAV, there may be a conflict
>> > between the so-called Norton AntiVirus plug-in for Microsoft
>> > Office
>>
>> yeah. I am having nav 2005.
>>
>> A few days ago it stopped working, so I checked their site and
>> had updated some driver files I don't now remember.
>>
>> When I had tried to uninstall/ reinstall word/office, it did
>> give error some oleaut32.dll, such version present whereas such
>> version required. System file update had aborted.
>>
>> Now it is not giving that message.
>>
>> diabled "office plug-in" in nav, but that did not help things.
>>
>> Back to Square one.
>
> The problem is still recurring.
>
> It is win98se, and word 2002 which had worked ok for some 4
> years.
>
> Please help.
> --
> Rawat
.
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