Re: Word closes unexpectedly when trying to 'save as'
- From: "Suzanne S. Barnhill" <sbarnhill@xxxxxxxx>
- Date: Thu, 29 Dec 2005 10:29:02 -0600
Only MS can give you information about these fault buckets. Are you using
the automatic reporting to report the errors?
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"Henry James" <Henry James@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:58E72E43-E0BF-4EEA-87C5-C7CC80240BCC@xxxxxxxxxxxxxxxx
> Hi All,
> I looking for the solution of unexpected word 2003 crashes when 'saving
as'
> option is used. Error in the event viewer is:
>
> Win2k3 TS.
>
> Event Type: Error
> Event Source: Microsoft Office 11
> Event Category: None
> Event ID: 1000
>
> Description:
> Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
> faulting module mso.dll, version 11.0.6568.0, stamp 42e18ef6, debug? 0,
> fault address 0x001c93d2.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
> 0008: 69 00 63 00 61 00 74 00 i.c.a.t.
> 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
> 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
> 0020: 75 00 72 00 65 00 20 00 u.r.e. .
> 0028: 20 00 77 00 69 00 6e 00 .w.i.n.
> 0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
> 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
> 0040: 20 00 31 00 31 00 2e 00 .1.1...
> 0048: 30 00 2e 00 36 00 35 00 0...6.5.
> 0050: 36 00 38 00 2e 00 30 00 6.8...0.
> 0058: 20 00 34 00 32 00 65 00 .4.2.e.
> 0060: 31 00 37 00 38 00 61 00 1.7.8.a.
> 0068: 35 00 20 00 69 00 6e 00 5. .i.n.
> 0070: 20 00 6d 00 73 00 6f 00 .m.s.o.
> 0078: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
> 0080: 20 00 31 00 31 00 2e 00 .1.1...
> 0088: 30 00 2e 00 36 00 35 00 0...6.5.
> 0090: 36 00 38 00 2e 00 30 00 6.8...0.
> 0098: 20 00 34 00 32 00 65 00 .4.2.e.
> 00a0: 31 00 38 00 65 00 66 00 1.8.e.f.
> 00a8: 36 00 20 00 66 00 44 00 6. .f.D.
> 00b0: 65 00 62 00 75 00 67 00 e.b.u.g.
> 00b8: 20 00 30 00 20 00 61 00 .0. .a.
> 00c0: 74 00 20 00 6f 00 66 00 t. .o.f.
> 00c8: 66 00 73 00 65 00 74 00 f.s.e.t.
> 00d0: 20 00 30 00 30 00 31 00 .0.0.1.
> 00d8: 63 00 39 00 33 00 64 00 c.9.3.d.
> 00e0: 32 00 0d 00 0a 00 2.....
>
> or:
>
> Event Type: Error
> Event Source: Microsoft Office 11
> Event Category: None
> Event ID: 1000
>
> Description:
> Faulting application winword.exe, version 11.0.5604.0, stamp 3f314a2f,
> faulting module shell32.dll, version 6.0.3790.2534, stamp 43343249, debug?
> 0, fault address 0x0006c837.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
> 0008: 69 00 63 00 61 00 74 00 i.c.a.t.
> 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
> 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
> 0020: 75 00 72 00 65 00 20 00 u.r.e. .
> 0028: 20 00 77 00 69 00 6e 00 .w.i.n.
> 0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
> 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
> 0040: 20 00 31 00 31 00 2e 00 .1.1...
> 0048: 30 00 2e 00 35 00 36 00 0...5.6.
> 0050: 30 00 34 00 2e 00 30 00 0.4...0.
> 0058: 20 00 33 00 66 00 33 00 .3.f.3.
> 0060: 31 00 34 00 61 00 32 00 1.4.a.2.
> 0068: 66 00 20 00 69 00 6e 00 f. .i.n.
> 0070: 20 00 73 00 68 00 65 00 .s.h.e.
> 0078: 6c 00 6c 00 33 00 32 00 l.l.3.2.
> 0080: 2e 00 64 00 6c 00 6c 00 ..d.l.l.
> 0088: 20 00 36 00 2e 00 30 00 .6...0.
> 0090: 2e 00 33 00 37 00 39 00 ..3.7.9.
> 0098: 30 00 2e 00 32 00 35 00 0...2.5.
> 00a0: 33 00 34 00 20 00 34 00 3.4. .4.
> 00a8: 33 00 33 00 34 00 33 00 3.3.4.3.
> 00b0: 32 00 34 00 39 00 20 00 2.4.9. .
> 00b8: 66 00 44 00 65 00 62 00 f.D.e.b.
> 00c0: 75 00 67 00 20 00 30 00 u.g. .0.
> 00c8: 20 00 61 00 74 00 20 00 .a.t. .
> 00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.
> 00d8: 65 00 74 00 20 00 30 00 e.t. .0.
> 00e0: 30 00 30 00 36 00 63 00 0.0.6.c.
> 00e8: 38 00 33 00 37 00 0d 00 8.3.7...
> 00f0: 0a 00 ..
>
> Event Type: Error
> Event Source: Microsoft Office 11
> Event Category: None
> Event ID: 1000
>
> Description:
> Faulting application winword.exe, version 11.0.5604.0, stamp 3f314a2f,
> faulting module msvcrt.dll, version 7.0.3790.1830, stamp 4243785e, debug?
0,
> fault address 0x00038173.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
> 0008: 69 00 63 00 61 00 74 00 i.c.a.t.
> 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
> 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
> 0020: 75 00 72 00 65 00 20 00 u.r.e. .
> 0028: 20 00 77 00 69 00 6e 00 .w.i.n.
> 0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
> 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
> 0040: 20 00 31 00 31 00 2e 00 .1.1...
> 0048: 30 00 2e 00 35 00 36 00 0...5.6.
> 0050: 30 00 34 00 2e 00 30 00 0.4...0.
> 0058: 20 00 33 00 66 00 33 00 .3.f.3.
> 0060: 31 00 34 00 61 00 32 00 1.4.a.2.
> 0068: 66 00 20 00 69 00 6e 00 f. .i.n.
> 0070: 20 00 6d 00 73 00 76 00 .m.s.v.
> 0078: 63 00 72 00 74 00 2e 00 c.r.t...
> 0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
> 0088: 37 00 2e 00 30 00 2e 00 7...0...
> 0090: 33 00 37 00 39 00 30 00 3.7.9.0.
> 0098: 2e 00 31 00 38 00 33 00 ..1.8.3.
> 00a0: 30 00 20 00 34 00 32 00 0. .4.2.
> 00a8: 34 00 33 00 37 00 38 00 4.3.7.8.
> 00b0: 35 00 65 00 20 00 66 00 5.e. .f.
> 00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
> 00c0: 67 00 20 00 30 00 20 00 g. .0. .
> 00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
> 00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
> 00d8: 74 00 20 00 30 00 30 00 t. .0.0.
> 00e0: 30 00 33 00 38 00 31 00 0.3.8.1.
> 00e8: 37 00 33 00 0d 00 0a 00 7.3.....
>
> =====
> Event Type: Error
> Event Source: Microsoft Office 11
> Event Category: None
> Event ID: 1000
>
> Description:
> Faulting application winword.exe, version 11.0.5604.0, stamp 3f314a2f,
> faulting module winword.exe, version 11.0.5604.0, stamp 3f314a2f, debug?
0,
> fault address 0x003948df.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
> 0008: 69 00 63 00 61 00 74 00 i.c.a.t.
> 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
> 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
> 0020: 75 00 72 00 65 00 20 00 u.r.e. .
> 0028: 20 00 77 00 69 00 6e 00 .w.i.n.
> 0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
> 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
> 0040: 20 00 31 00 31 00 2e 00 .1.1...
> 0048: 30 00 2e 00 35 00 36 00 0...5.6.
> 0050: 30 00 34 00 2e 00 30 00 0.4...0.
> 0058: 20 00 33 00 66 00 33 00 .3.f.3.
> 0060: 31 00 34 00 61 00 32 00 1.4.a.2.
> 0068: 66 00 20 00 69 00 6e 00 f. .i.n.
> 0070: 20 00 77 00 69 00 6e 00 .w.i.n.
> 0078: 77 00 6f 00 72 00 64 00 w.o.r.d.
> 0080: 2e 00 65 00 78 00 65 00 ..e.x.e.
> 0088: 20 00 31 00 31 00 2e 00 .1.1...
> 0090: 30 00 2e 00 35 00 36 00 0...5.6.
> 0098: 30 00 34 00 2e 00 30 00 0.4...0.
> 00a0: 20 00 33 00 66 00 33 00 .3.f.3.
> 00a8: 31 00 34 00 61 00 32 00 1.4.a.2.
> 00b0: 66 00 20 00 66 00 44 00 f. .f.D.
> 00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
> 00c0: 20 00 30 00 20 00 61 00 .0. .a.
> 00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
> 00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
> 00d8: 20 00 30 00 30 00 33 00 .0.0.3.
> 00e0: 39 00 34 00 38 00 64 00 9.4.8.d.
> 00e8: 66 00 0d 00 0a 00 f.....
>
> This only seem to affect some user and can be fixed for a short period via
> resetting the profile.
>
> Cheers.
.
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