Re: Word crashes while saving document
- From: mickey <micky@xxxxxxxxxxx>
- Date: Fri, 29 Jul 2005 23:22:53 -0400
Beth Melton wrote:
I haven't forgot about you. :-) I'm just not sure what to suggest next... Do you have Office XP updated to SP-3? Take a look under Help/About to find this information.
Well...a harrowing 24 hrs later I solved the problem. I decided to rebuild the system from scratch and strangely, very strangely, the problem persisted. Word still crashed while saving. Also, it still did not crash in safe mode. After trying tons of stuff, I finally downloaded filemon from sysinternals.com and tried to compare the difference in the files touched or accessed while in safe mode and normal. Finally, I homed into the fact that I could not prevent MCSHIELD.exe from running in normal mode and that it did not run in safe mode. I could not kill it in normal mode no matter what I did. Mcshield is the McAfee antivirus software. So I uninstalled McAfee, and glory be to Clippy, everything ran fine. Apparently, later research showed that McAfee was preventing some dlls from being accessed or something like that. So finally, no antivirus later, everything works.
Thanks for your help.
-Farhat .
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