Re: Fax & Word Crash

Tech-Archive recommends: Fix windows errors by optimizing your registry

See this TechTrax article...

Norton AntiVirus and Office XP SP-2
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=109

Good luck...

Dian D. Chapman, Technical Consultant
Microsoft MVP, MOS Certified
Editor/TechTrax Ezine

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On Wed, 20 Apr 2005 08:57:08 -0700, "Ronald K" <Ronald
K@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

>Before re-building my system everything worked...
>
>With a clean install of Windows XP-sp2+ (to replace a crashed oem install),
>and with a newly installed Norton Systemworks 2005, Word 2002 (updated)
>crashes when I print to the Windows fax driver. At first (after the clean
>install), the system would also spontaneously restart during or immediately
>after a fax send. I suspected an old modem driver and updated this. The
>system doesn't seem to be re-starting now, but Word still crashes.
>
>Event Application Viewer error line gives Source: Microsoft Office 10, with
>detail: "Faulting application winword.exe, version 10.0.6612.0, faulting
>module winword.exe, version 10.0.6612.0, fault address 0x0001737c" error.
>
>A second line gives Source: Microsoft Office 10, with detail: "Fault bucket
>91001828."
>
>
>A third lines gives Source: Application Hang, with detail: "Hanging
>application WINWORD.EXE, version 10.0.6612.0, hang module hungapp, version
>0.0.0.0, hang address 0x00000000."
>
>A fourth line gives Source: Application Hang, with detail: "Fault bucket
>86121004."
>
>Associated with this behavior is a Norton AntiVirus dialog upon opening the
>fax client, which happens automatically when a document is printed to fax
>(the fax wizard): "Security Altert: Norton Internet Worm Protection has
>detected and blocked an intrusion attempt...Security rule: Default Block
>Netspy Trojan horse...Path: %Windows%\system32\fxclnt.exe."
>
>Apparently Norton thinks the fax client is a security problem. An obscure
>Norton knowledge base article gives instructions for eliminating a trojan
>horse rule for this problem with their stand-alone Firewall application.
>However, Systemworks has no such tweakability that I can find.
>
>Can anyone advise regarding this situation? Symantec docs are no help at
>this juncture.
>

.

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