Fax & Word Crash
- From: "Ronald K" <Ronald K@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 20 Apr 2005 08:57:08 -0700
Before re-building my system everything worked...
With a clean install of Windows XP-sp2+ (to replace a crashed oem install),
and with a newly installed Norton Systemworks 2005, Word 2002 (updated)
crashes when I print to the Windows fax driver. At first (after the clean
install), the system would also spontaneously restart during or immediately
after a fax send. I suspected an old modem driver and updated this. The
system doesn't seem to be re-starting now, but Word still crashes.
Event Application Viewer error line gives Source: Microsoft Office 10, with
detail: "Faulting application winword.exe, version 10.0.6612.0, faulting
module winword.exe, version 10.0.6612.0, fault address 0x0001737c" error.
A second line gives Source: Microsoft Office 10, with detail: "Fault bucket
91001828."
A third lines gives Source: Application Hang, with detail: "Hanging
application WINWORD.EXE, version 10.0.6612.0, hang module hungapp, version
0.0.0.0, hang address 0x00000000."
A fourth line gives Source: Application Hang, with detail: "Fault bucket
86121004."
Associated with this behavior is a Norton AntiVirus dialog upon opening the
fax client, which happens automatically when a document is printed to fax
(the fax wizard): "Security Altert: Norton Internet Worm Protection has
detected and blocked an intrusion attempt...Security rule: Default Block
Netspy Trojan horse...Path: %Windows%\system32\fxclnt.exe."
Apparently Norton thinks the fax client is a security problem. An obscure
Norton knowledge base article gives instructions for eliminating a trojan
horse rule for this problem with their stand-alone Firewall application.
However, Systemworks has no such tweakability that I can find.
Can anyone advise regarding this situation? Symantec docs are no help at
this juncture.
.
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