Re: Word 2003 Bug

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Terry,

Thanks for your reply. So far the tests I have run are as follows:

1. 4 identical, brand new, computers on a domain switching between PCL 6 HP
4050 Drivers (Network Printer, Std IP Port). Switching between identical
drivers. The only difference between drivers is They are set to use specific
trays on the 4050. This makes it easier for a user to use Letterhead vs Plain
paper trays. Office 2003 Basic (OEM) SP1, Windows XP Pro SP2, all service
packs.

2. Two year old laptop with a USB connected OfficeJet 7130 and a wireless HP
5850 printer. This laptop is not part of a domain and is a different site
than item 1. Office 2003 Pro, SP1, Windows XP Pro SP2, all service packs.

3. Brand new laptop, not part of a domain or peer to peer or any network or
anyting to do with item 1 or 2. Switching between PDF995 and Microsoft
Document Image Writer. NO ATTACHED EXTERNAL PRINTERS. Office 2003, no service
packs, Windows XP Pro SP2, all service packs.

4. 7 year old laptop. I have tested this issue on Word 2000 and cannot
replicate this., Windows XP Pro SP2, all service packs.

As you can see, I can replicate the problem at will in three completely
unrelated scenario's. I am sure based on my testing that I can replicate the
problem almost anywhere.

I still plan on testing this in a few more environments. I will be at a
client later this morning that has 4 different computers types on a peer to
peer network with Office 2003 Pro installed and I will test those stations as
well.

Thanks again for your follow up. I will keep you informed.

Greg Keehfuss
Technical Computer Services

"TF" wrote:

> Greg
>
> I think Bob may be on the right track in suggesting that it is possibly an
> add-on problem. Even following your steps very accurately, I just cannot
> reproduce the problem. Have all the WSs you have replicated the problem got
> networked printers or do they have a locally attached printer? If so, is it
> parallel or USB connected? (Just to clarify that all the printers on my
> office WS are networked and we are using ProCurve Managed Switches - mostly
> 10/100Mbps - over CAT6 structured cabling: one of the colour copiers has a
> Gigabit connection.)
>
> Another possible significant fact is that your script to reproduce the
> problem occurs after you have printed to one printer, switch printers and
> then print again. I wonder if not all the required information is being sent
> on the second run because Word 'thinks' that the printer has already
> received the 'significant' details.
>
> As a test, after the first print, add another return (to dirty the
> document), resave and then switch printer and print. Does it still crunch up
> the page?
>
> Terry
>
> "tcsgreg" <tcsgreg@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:EA8F66ED-CE75-4656-AEA6-4B22D6237824@xxxxxxxxxxxxxxxx
> : Thank you for responding. I am going to continue testing this on more
> : computers (as I get time) but am convinced it is not corrupted printer
> : drivers.
> :
> : Greg Keehfuss
> : Technical Computer Services
> :
> : "Bob Buckland ?:-)" wrote:
> :
> : > Hi Greg,
> : >
> : > Interesting.
> : > It doesn't reproduce if you start Word in Office safe mode
> : > (hold ctrl key when starting) but does reproduce in regular
> : > mode with that exact sequence of steps, but not every time.
> : > So I suspect it's a particular combination of settings.
> : > Hmmm.
> : >
> : > ======
> : > <<"tcsgreg" <tcsgreg@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:C10FBE68-AD57-46DC-9D6A-D8AD1F9DF893@xxxxxxxxxxxxxxxx
> : > Thanks for the input, but I have now tried this on 6 computers, 4 at one
> : > client site, the other two are at two other sites and don't use the same
> : > printers or Office installations. I do this for a living and do not have
> six
> : > completely different drivers that are corrupted if I did, one of them
> would
> : > be the Microsoft Document Image Writer. I don't have printing problems.
> I
> : > take care of over 300 computers and plan to visit more sites over the
> next
> : > few days to confirm this issue.
> : >
> : > It only seems to happen when the document is in "Print Layout" view.
> : >
> : > I may have found a way for you to replicate it:
> : >
> : > 1. Open Word, must be a new document.
> : > 2. View > Print Layout
> : > 3. ALT+SHIFT+D (to insert the date)
> : > 4. Press Enter 4 or 5 times to put spaces below the date
> : > 5. File > Print
> : > 6. Change Printer
> : > 7. Press OK
> : > 8. Allow it to print
> : > 9. File > Print
> : > 10. Change Printer
> : > 11. Press OK
> : > 12. Allow it to print
> : >
> : > The display corruption does not always happen the first time you try it.
> : >
> : > Also just switching the printer does not cause the problem, switching
> then
> : > printing causes the problem.
> : >
> : > Thanks for your help.
> : > Greg Keehfuss
> : > Technical Computer Services >>
> : > --
> : > Bob Buckland ?:-)
> : > MS Office System Products MVP
> : >
> : > *Courtesy is not expensive and can pay big dividends*
> : >
> : >
> : >
>
>
>
.

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