Re: WINWORD caused an invalid page fault in module WINWORD.EXE at
From: marykitty (marykitty_at_discussions.microsoft.com)
Date: 02/04/05
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Date: Thu, 3 Feb 2005 19:21:02 -0800
Thx a lot, Dian. The WINWORD.exe error message is gone but now another
message appears when I try to open a word file.
WINWORD caused an invalid page fault in
module MSO97.DLL at 017f:306c26c3.
"Dian D. Chapman, MVP" wrote:
> Great! Thanks...
>
> Okay, the one thing you didn't mention, which you may have just
> missed, or actually didn't try...is turning down your hardware
> accelerator. And I'm not just pulling this one out of my hat.
>
> See, you said that you get the crash when you attempt to edit a doc.
> Okay, when you try to move text around on the screen in an edit, it
> causes the video driver to respond. Anything having to do with crashes
> while working on the screen...as in just typing away versus doing
> anything with menus or such...can very well be a problem that's caused
> because your video driver can't handle the load. Been there!
>
> So give that test a shot. Tune down the accelerator as described in my
> Maintaining your computer article I previously mentioned at
> http://www.mousetrax.com/maintain.html.
>
> Reboot and see if that helps. If so, update your video driver.
>
> If that doesn't help, then I'm running out of ideas. Yes, you HAVE
> done just about everything. But that video driver may just be the
> problem. Particularly since you did everything else!
>
> Good luck!
>
> Dian D. Chapman, Technical Consultant
> Microsoft MVP, MOS Certified
> Editor/TechTrax Ezine
>
> Free MS Tutorials: http://www.mousetrax.com/techtrax
> Free Word eBook: http://www.mousetrax.com/books.html
> Optimize your business docs: http://www.mousetrax.com/consulting
> Learn VBA the easy way: http://www.mousetrax.com/techcourses.html
>
>
> On Wed, 2 Feb 2005 19:33:03 -0800, marykitty
> <marykitty@discussions.microsoft.com> wrote:
>
> >I'm using Office 97 on Windows 98. Most of the files I use are from the
> >server retrieve through network. Norton
> >AntiVirus Corporate Edition is installed. Not all the files create the
> >problem. All the files which I retrieve from the server got the error
> >messages and some which are from the local drives got the error messages.
> >Newly created files on local disk works find.
> >
> >Things i did was:
> >* reinstall the windows
> >* Run the check for addins with the /a switch, Word starts correctly and I
> >follow the steps to set word back to the default settings.
> >* Delete the "Data" key in the Registry
> >* rename normal.dot to normal.old
> >* delete normal.dot
> >* Use Aclutil.exe
> >* clear the content of temp folder and empty the recycle bin
> >* install the SR-1 and SR-2 for Office 97
> >* check in the Startup folder of word and there is nothing in there
> >* remove and reinstall the printer driver
> >* Rename the "Word" key to "OldWord" key in the Registry
> >* have check all the fonts and they are working
> >* remove and reinstall Spelling checker
> >* have tried to start Word in safe mode but the error message still appears
> >
> >
> >"Dian D. Chapman, MVP" wrote:
> >
> >> Okay, could you write a list of EXACTLY everything you did.
> >>
> >> Such as...
> >>
> >> * are your temp files cleared?
> >> * did you try renaming your Normal.dot?
> >> * did you run the check for addins with the /a switch?
> >> * did you kick down your hardware accelerator, reboot and check for
> >> video problem?
> >> * are you running Norton antivirus?
> >> * what EXACT version of Office are you running?
> >> * what version of Windows are you running?
> >> * are you on a network?
> >>
> >> This is a fairly common, yet generic error. And most of the
> >> troubleshooting techniques in the articles presented so far DO clear
> >> up most all of these errors. So you've either not done them all,
> >> misunderstood how to do them, or have a more serious/unusual problem.
> >> But we can't help you drill down the problem without some more defined
> >> details.
> >>
> >> Dian D. Chapman, Technical Consultant
> >> Microsoft MVP, MOS Certified
> >> Editor/TechTrax Ezine
> >>
> >> Free MS Tutorials: http://www.mousetrax.com/techtrax
> >> Free Word eBook: http://www.mousetrax.com/books.html
> >> Optimize your business docs: http://www.mousetrax.com/consulting
> >> Learn VBA the easy way: http://www.mousetrax.com/techcourses.html
> >>
> >>
> >>
> >>
> >>
> >>
> >> On Wed, 2 Feb 2005 02:01:05 -0800, marykitty
> >> <marykitty@discussions.microsoft.com> wrote:
> >>
> >> >I have tried those already but it still didn't work.
> >> >
> >> >"Suzanne S. Barnhill" wrote:
> >> >
> >> >> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
> >> >>
> >> >> --
> >> >> Suzanne S. Barnhill
> >> >> Microsoft MVP (Word)
> >> >> Words into Type
> >> >> Fairhope, Alabama USA
> >> >> Word MVP FAQ site: http://word.mvps.org
> >> >> Email cannot be acknowledged; please post all follow-ups to the newsgroup so
> >> >> all may benefit.
> >> >>
> >> >> "redbear" <redbear@discussions.microsoft.com> wrote in message
> >> >> news:16B6BF43-D67B-47C3-8D20-C42C8DC7010E@microsoft.com...
> >> >> > Chapman,
> >> >> >
> >> >> > I've have read and tried the solutions that you have suggested but the
> >> >> > problem is still there and now i got an extra error message when i opened
> >> >> the
> >> >> > word file.
> >> >> >
> >> >> > WINWORD caused an invalid page fault in
> >> >> > module MSO97.DLL at 017f:306c26c3.
> >> >> > Registers:
> >> >> > EAX=0074f030 CS=017f EIP=306c26c3 EFLGS=00010216
> >> >> > EBX=00740000 SS=0187 ESP=0062c1c8 EBP=00000000
> >> >> > ECX=00740000 DS=0187 ESI=00740000 FS=18ef
> >> >> > EDX=00747548 ES=0187 EDI=00740073 GS=0000
> >> >> > Bytes at CS:EIP:
> >> >> > 66 8b 30 66 85 f6 74 1d 8b f8 33 c0 66 8b c6 8b
> >> >> > Stack dump:
> >> >> > 000000b4 000003f7 306c24e9 00000237 007470b4 0062c244 00000000 00747548
> >> >> > 00000237 00000001 306c2778 00747548 000000b4 3000e24f 0074754c 00000000
> >> >> >
> >> >> > "Dian Chapman, MVP, MOS" wrote:
> >> >> >
> >> >> > > Wow! A lot of what you did was a waste of time. Reinstalling Office
> >> >> > > rarely fixes a problem and formatting your hard drive and reinstalling
> >> >> > > Windows was WAY overkill for a general Word error like this!
> >> >> > >
> >> >> > > Also, you mention below that you "deleted the whole template folder."
> >> >> > > It seems that you misunderstood that. Deleting the TEMPLATE folder
> >> >> > > will do nothing to help you with an error like this.
> >> >> > >
> >> >> > > However, yes, deleting the CONTENTS of the TEMP (not template,
> >> >> > > temp...as in temporary) folder WILL help and solves this type of
> >> >> > > problem all the time.
> >> >> > >
> >> >> > > When you get a generic error like this, you do need to go down a list
> >> >> > > of possible solutions to see what works.
> >> >> > >
> >> >> > > Here are two articles you should read.
> >> >> > >
> >> >> > > Maintaining Your Computer
> >> >> > > http://www.mousetrax.com/maintain.html
> >> >> > >
> >> >> > > Add-ins...One of Word's Most Common Problems
> >> >> > > http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=282
> >> >> > >
> >> >> > > Good luck...
> >> >> > >
> >> >> > > Dian D. Chapman, Technical Consultant
> >> >> > > Microsoft MVP, MOS Certified
> >> >> > > Editor/TechTrax Ezine
> >> >> > >
> >> >> > > Free Tutorials: http://www.mousetrax.com/techtrax
> >> >> > > Free Word eBook: www.mousetrax.com/books.html
> >> >> > > Optimize your business docs: www.mousetrax.com/consulting
> >> >> > > Learn VBA the easy way: www.mousetrax.com/techcourses.html
> >> >> > >
> >> >> > >
> >> >> > > On Sun, 30 Jan 2005 19:49:34 -0800, =?Utf-8?B?bWFyeWtpdHR5?=
> >> >> > > <marykitty@discussions.microsoft.com> wrote:
> >> >> > >
> >> >> > > >I've been receiving this error mesasge when I try to modify the content
> >> >> a
> >> >> > > >word file. I've try all the suggestions posted in other forums but it
> >> >> still
> >> >> > > >doesn't work. Those suggestions such as rename/delete normal.dot,
> >> >> delete the
> >> >> > > >whole template folder, I even format the whole harddisk and reinstall
> >> >> the
> >> >> > > >whole windows and office but it still doesn't work. Can anyone help?
> >> >> > > >
> >> >> > > >Details of the error message
> >> >> > > >
> >> >> > > >WINWORD caused an invalid page fault in
> >> >> > > >module WINWORD.EXE at 017f:300119e6.
> >> >> > > >Registers:
> >> >> > > >EAX=00735dcc CS=017f EIP=300119e6 EFLGS=00010206
> >> >> > > >EBX=006f0010 SS=0187 ESP=0062ea18 EBP=0062ea44
> >> >> > > >ECX=00000000 DS=0187 ESI=00000014 FS=19cf
> >> >> > > >EDX=00000014 ES=0187 EDI=00000000 GS=0000
> >> >> > > >Bytes at CS:EIP:
> >> >> > > >66 8b 09 66 3b 4c 24 04 75 ec eb 02 33 c0 c2 08
> >> >> > > >Stack dump:
> >> >> > > >300da71e 00000014 0073d660 00000000 0062f160 00000014 00010003 006f0010
> >> >> > > >000006a6 006f0118 0062eca0 0062eca0 3007cacf 00000014 0062f160 30bd0267
> >> >> > > >
> >> >> > > >
> >> >> > >
> >> >> > >
> >> >>
> >> >>
> >>
> >>
>
>
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