Re: Word 2003, Scrolling text problems, Marquee??

From: Suzanne S. Barnhill (sbarnhill_at_mvps.org)
Date: 01/29/05 

Date: Sat, 29 Jan 2005 10:03:55 -0600

Perhaps I was hasty. If MS say they are working on a fix, then perhaps you
should believe them. But I can point you to any number of KB articles many
years old that still say, "Microsoft has confirmed that this is a problem "
and claim that a solution is being sought. Sometimes the solution comes in a
service pack or hotfix, but more often it is incorporated in the next
version of the software. In this instance, I would guess that a fix is a
very low-priority item. Security is a major push at Microsoft right now, and
Word is *not* intended primarily as HTML-authoring software. If this were a
problem in FrontPage, I would expect it to be given higher priority. 

-- 
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Tom" <noway@nothere.com> wrote in message
news:%23Tu%23OUfBFHA.3320@TK2MSFTNGP10.phx.gbl...
"Suzanne S. Barnhill" <sbarnhill@mvps.org> wrote in message
news:OJL0bzI4EHA.1976@TK2MSFTNGP09.phx.gbl...
> There will be no solution. The controls were disabled for security
reasons.
I know this thread is old, but I am reviving it for a reason, since I have
been searching on my own due to MS now ignoring any further online help
request for this particular errors. I have been dealing with MS online
support since this particular error arose when SP2 arrived and was
installed. I let MS know of this then, though the online tech didn't know
what he was doing, and totally did not pay attention to what I did in
following his steps to help assist. In the end, they assigned a case number,
and I was told I would be contacted; they never contacted me.
Forward to 6 weeks later (approx.), I replied to the case number online,
though they closed it, and then they apologized for not getting back, I got
a phone call. They stated they're working on it, and kept sending me replies
afterwards, to which a response is required within two days, or they close
it as resolved, where I would have to tell them otherwise, then get a
response that they will  (still) work on it.
This went on (and I am not going to keep checking for messages at their beck
and call since they obliged themselves to work on it) for weeks, and they
kept closing the case, and I would reply to "automatically" reopen it; I
finally got fed up! They sent me the article KB886299 on Nov. 17, 2004,
describing the problem I explained exactly to them in the beginning (Aug 9,
2004), thinking this would assist me. Wow, over 2 months later, they got
around to making it a KB article!
Now, after replying again and again (Jan. 28, 2005 the most recent), they
are not responding. All the previous replies were that they were working on
a fix (and I need this function!), and now I see and MVP make a definitive
statement that, "There will be no solution. The controls were disabled for
security reasons.", though MS has not given any indication that there "will
be no solution".
So, in the end, as MS should either get this fixed, or make compensation, I
am asking you Susan, where you learned of this definitive end game for these
errors; did they come from MS directly or what else? Give details why this
is a security issue that "will not" have a solution, as I haven't read any
official statement to date, regarding this claim by you.

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