Re: Word Shut Down problem
From: Suzanne S. Barnhill (sbarnhill_at_mvps.org)
Date: 11/28/04
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Date: Sun, 28 Nov 2004 09:45:25 -0600
If you are running Windows XP, the folder in which Normal.dot is stored is a
Hidden folder; you must explicitly choose to display (and search for) hidden
files and folders. Instructions for rebuilding the Registry Data key are
given in http://word.mvps.org/FAQs/AppErrors/MissngMenusEtc.htm, to which
there is a link in
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm. Have you worked
through all the steps in that article? There are links to many other related
articles.
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Jason" <Jason@discussions.microsoft.com> wrote in message news:08DF8EDE-F45F-47DF-8DBC-0EB7F91C5408@microsoft.com... > I cannot find any file named Normal.dot > I removed a COM add-in but the problem persists. > > I dont know how to rebuild registry data key... > Is it normal not to find any files in the startup path or named normal.dot? > > > "Suzanne S. Barnhill" wrote: > > > Have you tried the other suggestions--renaming Normal.dot, rebuilding the > > Registry data key, checking for COM add-ins, etc.? > > > > -- > > Suzanne S. Barnhill > > Microsoft MVP (Word) > > Words into Type > > Fairhope, Alabama USA > > Word MVP FAQ site: http://word.mvps.org > > Email cannot be acknowledged; please post all follow-ups to the newsgroup so > > all may benefit. > > > > "Jason" <Jason@discussions.microsoft.com> wrote in message > > news:B67D4A76-8A07-45F4-BF80-531C26236D01@microsoft.com... > > > HI Suzanne, > > > > > > The instructions in the link you provided suggested that I either move or > > > rename any files in Word's startup path. I cannot find any files in both > > the > > > "real" startup path or the factory preset startup path. > > > > > > What should I do next? > > > > > > Regards, > > > Jason > > > > > > "Suzanne S. Barnhill" wrote: > > > > > > > See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm > > > > > > > > -- > > > > Suzanne S. Barnhill > > > > Microsoft MVP (Word) > > > > Words into Type > > > > Fairhope, Alabama USA > > > > Word MVP FAQ site: http://word.mvps.org > > > > Email cannot be acknowledged; please post all follow-ups to the > > newsgroup so > > > > all may benefit. > > > > > > > > "Jason" <Jason@discussions.microsoft.com> wrote in message > > > > news:B3FDD9AD-FE48-4C2E-AB38-CF8D7E95E6EE@microsoft.com... > > > > > Hi, > > > > > > > > > > When i use Word or outlook, i get an error message that says that Word > > has > > > > > encountered a problem and will shut down. After it shut down, it will > > try > > > > to > > > > > recover the document. This goes on and on. > > > > > > > > > > I tried uninstalling office and re-installing but no use. > > > > > > > > > > I also tried to look for the Word startup files as advised by other > > users > > > > to > > > > > either move them or change the file extensions but i cannot find any > > files > > > > in > > > > > Word startup folder. > > > > > > > > > > Any suggestions? > > > > > > > > > > Jason > > > > > > > > > > > > > > > > > > > > > >
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