Re: Word Shut Down problem

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From: Jason (Jason_at_discussions.microsoft.com)
Date: 11/28/04 

Date: Sun, 28 Nov 2004 06:39:01 -0800

I cannot find any file named Normal.dot
I removed a COM add-in but the problem persists.

I dont know how to rebuild registry data key...
Is it normal not to find any files in the startup path or named normal.dot?

"Suzanne S. Barnhill" wrote:

> Have you tried the other suggestions--renaming Normal.dot, rebuilding the
> Registry data key, checking for COM add-ins, etc.?
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
> Word MVP FAQ site: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup so
> all may benefit.
>
> "Jason" <Jason@discussions.microsoft.com> wrote in message
> news:B67D4A76-8A07-45F4-BF80-531C26236D01@microsoft.com...
> > HI Suzanne,
> >
> > The instructions in the link you provided suggested that I either move or
> > rename any files in Word's startup path. I cannot find any files in both
> the
> > "real" startup path or the factory preset startup path.
> >
> > What should I do next?
> >
> > Regards,
> > Jason
> >
> > "Suzanne S. Barnhill" wrote:
> >
> > > See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
> > >
> > > --
> > > Suzanne S. Barnhill
> > > Microsoft MVP (Word)
> > > Words into Type
> > > Fairhope, Alabama USA
> > > Word MVP FAQ site: http://word.mvps.org
> > > Email cannot be acknowledged; please post all follow-ups to the
> newsgroup so
> > > all may benefit.
> > >
> > > "Jason" <Jason@discussions.microsoft.com> wrote in message
> > > news:B3FDD9AD-FE48-4C2E-AB38-CF8D7E95E6EE@microsoft.com...
> > > > Hi,
> > > >
> > > > When i use Word or outlook, i get an error message that says that Word
> has
> > > > encountered a problem and will shut down. After it shut down, it will
> try
> > > to
> > > > recover the document. This goes on and on.
> > > >
> > > > I tried uninstalling office and re-installing but no use.
> > > >
> > > > I also tried to look for the Word startup files as advised by other
> users
> > > to
> > > > either move them or change the file extensions but i cannot find any
> files
> > > in
> > > > Word startup folder.
> > > >
> > > > Any suggestions?
> > > >
> > > > Jason
> > > >
> > > >
> > >
> > >
>
>

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