Re: Word2000 on XP, problem sasving word documents

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• In reply to: Beth Melton: "Re: Word2000 on XP, problem sasving word documents"
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Date: Thu, 4 Nov 2004 00:02:01 -0800

sad to inform you that aftr patches and deleting all the tmp files. The error
still occurs.

All the PCs (i have more than 3 PCs facing the same problem) are running on
XP with SP1 installed.
Office 2000 is installed onto all htese PCs.
When only office 2000 installed. The error occurs.
Then i install SR-1 patch for the office2000. But, the same problme arises
again.
Then i install SP3 for the office2000 and the problem still stays. And it is
worst with SP3 for office2000. Because, everytime i open a word file, i keeps
on coming out messages saying that the file is link (which i am 100%
postitive that it is not link with any other file or data).

I have seperate all the 3 progress at an interval and making sure that all
tmp files are deleted for each stage. But the problem still stays.

Please advice and needed help badly as more and more users are complaining
the same problem on word.

Thanks

"Beth Melton" wrote:

> Office XP has had several updates since the SR-1 patch. I recommend
> you start with those to make sure what you are encountering was not
> corrected in a patch.
>
> You can use the Office Product Updates site and use the Scan utility
> to find any needed updates:
> http://office.microsoft.com/ProductUpdates/default.aspx
>
> Or you can download the patches manually. Here is some info on how to
> obtain all of the updates:
>
> OFFXP: How to Obtain the Latest Office XP Service Pack (SP-1 & SP-2)
> http://support.microsoft.com/?kbid=307841
>
> If the error continues to occur and if there isn't a specific pattern
> then you could be encountering an issue with temp files since a temp
> file is created when you save a document. If Word runs into a rogue
> temp file then many strange errors can occur.Plus, since you have been
> encountering several crashes you should delete your temp files anyway.
>
> Delete all temp (*.tmp) files:
> - Exit Word and Outlook if you are using it as your email editor and
> reboot your computer if you recently experienced a crash
> - Go to Start/Find/Files or Folders (or Start/Search then select Files
> or Folders)
> - Change "Look in" to reflect the drive/folder to the root of your
> Local drive.
> - In the Named text box, type *.tmp
> - Click the "Find Now" command
> - Delete the temp files you find.
>
> *Note that these can be deleted directly from the Find Results.
>
> To group the files for a single deletion:
> - Click any file in the list
> - Press <Ctrl A> to select all
>
> Should you encounter a "File in use" error, press <Ctrl> and click the
> file to deselect it.
>
> As an additional note, the Owner file is another temporary files Word
> creates. If you have been experiencing multiple crashes or if Word has
> been hanging on you then it is best to search for Owner files
> (~$*.do?) and delete those as well. These can cause "file in use" and
> "read only" errors.
>
> For more information on this and a full cleanup/maintenance procedure
> that should be run periodically, see this article:
> http://www.mvps.org/word/FAQs/AppErrors/LockedFiles.htm
>
> --
> Please post all follow-up questions to the newsgroup. Requests for
> assistance by email can not be acknowledged.
>
> ~~~~~~~~~~~~~~~
> Beth Melton
> Microsoft Office MVP
>
> Word FAQ: http://mvps.org/word
> TechTrax eZine: http://mousetrax.com/techtrax/
> MVP FAQ site: http://mvps.org/
>
>
> "J.Y" <JY@discussions.microsoft.com> wrote in message
> news:0EAA6EED-C5EE-4845-A0C0-2E037765DFA1@microsoft.com...
> > so far, no pattern in the MS word document. It could be any word
> > document
> > (mostly no embedded images)
> > The error message is Microsoft word for windows has encountered a
> > problem
> > needs to close. We are sorry for the inconvenience.
> > And leaving options of sending error report and don;t send.
> >
> > I had tried sending report and filling up all the necessary
> > information. But
> > no solution for it.
> > As far as the pathc files. I have updated MS office with the SR-1a.
> > Do i
> > need to patch it up with more?
> > Please advice. Thanks.
> >
> > "Beth Melton" wrote:
> >
> >> What is the error message? Have you noticed a pattern in the
> >> document
> >> content when you encounter the error? For example does it occur
> >> when
> >> there are embedded images or objects?
> >>
> >> Do you have all of the patches installed for Word?
> >>
> >> --
> >> Please post all follow-up questions to the newsgroup. Requests for
> >> assistance by email can not be acknowledged.
> >>
> >> ~~~~~~~~~~~~~~~
> >> Beth Melton
> >> Microsoft Office MVP
> >>
> >> Word FAQ: http://mvps.org/word
> >> TechTrax eZine: http://mousetrax.com/techtrax/
> >> MVP FAQ site: http://mvps.org/
> >>
> >>
> >> "J.Y" <JY@discussions.microsoft.com> wrote in message
> >> news:635ECC41-C25A-4F9E-8394-534BADCFD8EB@microsoft.com...
> >> > Word2000 is having problem saving the documents. Very often,
> >> > there
> >> > will be
> >> > error messages coming out and the providing me no options except
> >> > quiting the
> >> > word without saving the document.
> >> >
> >> > Please advice. Thanks
> >> >
> >> >
> >>
> >>
> >>
>
>
>

• Previous message: J.Y: "Re: Word2000 on XP, problem sasving word documents"
• In reply to: Beth Melton: "Re: Word2000 on XP, problem sasving word documents"
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