Re: Word 2000 needs to close - error with ms09.dll and more...

From: Beth Melton (bmelton_at_NoSpam4Memvps.org)
Date: 11/02/04 

Date: Tue, 2 Nov 2004 13:31:42 -0600

I'm starting to run out of ideas other than aggressively removing all
traces of Office and reinstalling. Since the errors still occur when
you start Word using the /a switch it does indicate an installation
issue.

If you want to go that route I can provide you with the details.

Something I did think of early on, but wasn't able to duplicate the
error on my end, but it's worth a check:

- Locate Winword.exe
- Right-click the file and select Properties
- Select the Compatibility tab and see if any Compatibility options
have been set. If so remove them since Word 2000 runs fine under
Windows XP. 

-- 
Please post all follow-up questions to the newsgroup. Requests for 
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
"sel" <sel@discussions.microsoft.com> wrote in message 
news:A090230F-4928-4EDC-BFD9-6A9270FC12F3@microsoft.com...
> Deleted both registry keys, as you suggested.  Just for good 
> measure, I
> rebooted.  Still have the problem.  To test, I launch word from 
> start menu,
> start typing in the blank document, then do file, save as.  Word 
> crashes.
> Tried same thing again, without a reboot after deleting the 'save 
> as" key
> (open key was not yet recreated).  Still had problems.
>
> Next step?
>
> PS  On my future replies, should I remove the thread's previous 
> posts which
> follow?
>
>
>
> "Beth Melton" wrote:
>
>> Answers inline
>>
>> > Beth, sorry for the apparent confusion.  First off, the versions 
>> > of
>> > my
>> > installation are:
>>
>>
>> No need to apologize. It's not necessarily confusion - I needed a
>> recap and make sure I have all of the current details. :-)
>> >
>> > mso9.dll   version 9.0.0.6926
>> >
>> > winword.exe  v. 9.0.8216
>> >
>> > I immediately noticed that they're different - is this a problem?
>> > I've gone
>> > to microsoft's office update site, and it indicates that I'm 
>> > running
>> > at
>> > latest version.
>>
>> The version for MSO9.DLL and Winword.exe can be different. Version
>> 6926 for MSO9.DLL indicates SP-3 is installed and 8216 for 
>> Winword.exe
>> indicates additional security updates were installed. (there have 
>> been
>> so many recently I've lost track.)
>>
>> > As for my removal, reinstallation, I simply used the option under
>> > "add/remove programs" from control panel to uninstall office.  I
>> > didn't do
>> > anything else - didn't realize I should have.  I then rebooted, 
>> > and
>> > reinstalled from my CD (Office 2K sp1), then applied updates at
>> > microsoft's
>> > site.
>>
>> The procedure you used was fine. Although when you 
>> uninstall/reinstall
>> several Office components/reg entries are left behind and are not
>> updated. Those include the two Registry keys I previously provided.
>> Did you try deleting/renaming the Registry keys so they would be
>> recreated?
>>
>> In the past when I've encountered an MSO9.DLL error using the Save 
>> As
>> or Open dialog box it was due to corruption in the Registry keys.
>>
>> In the Registry navigate to:
>>
>> HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\Open
>> Find\Microsoft Word\Settings\Open
>> HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\Open
>> Find\Microsoft Word\Settings\Save As
>>
>> And delete both keys.
>>
>> If you are worried about editing the Registry then prior to making 
>> any
>> changes to the Registry you should review "Backing up the Registry"
>> and "Restoring the Registry" in the Registry Help.
>>
>> Also, when it comes to deleting/renaming keys in the Office branch 
>> it
>> is 'self healing'. If Office finds missing information it will
>> recreate it using the installation defaults.
>>
>> > Perhaps something will jump out from here.  What's strange, is 
>> > that
>> > Office
>> > had been working fine on this computer for several weeks before 
>> > this
>> > weird
>> > activity started.  I'm not exactly sure if the timing of the
>> > problems
>> > completely coincided with my installing the win xp SP2 updates (I
>> > think it
>> > did, but not really certain), which I've since removed.
>>
>> > I'd initially only noticed the problem when saving, but it also
>> > happens on
>> > occasion when opening word.  I can't seem to nail down what 
>> > exactly
>> > causes
>> > the problem, but here's a sample of my activity:
>> >
>> > opened word document from explorer, modified document, then did
>> > "save as"
>> > with new name, word bombed with the mso9.dll error message
>> >
>> > then, (after word closed), successfully opened another document 
>> > from
>> > explorer, edited and closed word - responded "yes" to "save
>> > changes?"...
>> > everything seems good.  reopened the same document from explorer,
>> > tried to
>> > save again, word bombs with same error message (ms09.dll).
>> >
>> > If I launch word from start menu, I cannot successfully open
>> > anything from
>> > the file...open menu.  What's really interesting is that I just
>> > tried to open
>> > a file from the list of most recently used files under the File 
>> > menu
>> > after
>> > launching Word from Start menu.  File opens fine. I can edit and
>> > save with no
>> > problem, but when I try to open the same file from the file, 
>> > open,
>> > Word
>> > closed with ms09.dll error.  Hmmm...
>> >
>> > I suppose that I will have different causes of the error, but
>> > related to the
>> > same root problem depending on whether its the open or save as 
>> > that
>> > causes
>> > the crash.  In both cases, though, the summary user message  - 
>> > "Word
>> > 200
>> > needs to close..."  that I get is the same, and the offset in 
>> > ms09
>> > error is
>> > the same - a0a2e.
>>
>> Again, these scenarios indicate corruption in the Registry.
>> -- 
>> Please post all follow-up questions to the newsgroup. Requests for
>> assistance by email can not be acknowledged.
>>
>> ~~~~~~~~~~~~~~~
>> Beth Melton
>> Microsoft Office MVP
>>
>> Word FAQ: http://mvps.org/word
>> TechTrax eZine: http://mousetrax.com/techtrax/
>> MVP FAQ site: http://mvps.org/
>>
>>
>>
>>

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