Re: Corrupt Normal.dot file giving problems

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: beaner (beaner_at_discussions.microsoft.com)
Date: 10/27/04 

Date: Tue, 26 Oct 2004 19:41:01 -0700

May I suggest.....go find a clean normal.dot file, open it and save as
normal1.dot. Then use that as the template for your future file. So if it has
a fit you always have the original clean normal.dot to copy again.

"Arend" wrote:

> Suzanne,
> Thanks very much - you've solved the problem. Thanks also to
> "garfield-n-odie" for giving us other options to pursue.
> 'best
> Arend
>
> "Suzanne S. Barnhill" wrote:
>
> > This suggests another possibility: see
> > http://word.mvps.org/FAQs/AppErrors/RecoverText.htm
> >
> > --
> > Suzanne S. Barnhill
> > Microsoft MVP (Word)
> > Words into Type
> > Fairhope, Alabama USA
> > Word MVP FAQ site: http://word.mvps.org
> > Email cannot be acknowledged; please post all follow-ups to the newsgroup so
> > all may benefit.
> >
> > "Arend" <Arend@discussions.microsoft.com> wrote in message
> > news:35509D77-4BA4-4C0C-ABEB-D36ACFB1C056@microsoft.com...
> > > Thanks - you started me on a new track. However, in the meantime, a power
> > > failure seems to have made some of its own changes. We seem now to have
> > the
> > > defaults back on the blank file but if we open a file through the "open"
> > part
> > > of the dialogue box, we lose the settings. However, if THEN we open the
> > same
> > > file through the "Past 9 opened files" list below, all the setting are
> > > preserved and intact.... Strange...
> > >
> > > "garfield-n-odie" wrote:
> > >
> > > > Hopefully you don't have the normal.dot file on the server. What
> > happens if
> > > > you just rename the aberrant normal.dot on the hard drive and let Word
> > create
> > > > a new one by itself when it starts? If that fixes the problem, you can
> > copy
> > > > the customizations from the old normal.dot to the new normal.dot by
> > clicking
> > > > on Tools | Templates and Addins | Organizer.
> > > >
> > > > "Arend" wrote:
> > > >
> > > > > We are using Word 2000 and the files are being saved on the hard drive
> > of a
> > > > > server using MS Small Business Server software.
> > > > >
> > > > > We have a problem with an aberrant normal.dot file which has somehow
> > lost
> > > > > its margin settings and is now corrupting any previously used Word
> > files that
> > > > > are opened. I have tried to replace the normal.dot file with a "clean"
> > > > > version from another machine but this immediately gets corrupted
> > similarly.
> > > > > I am starting to get a horrible feeling that there might be a virus
> > although
> > > > > I have run full anti-virus checks and have found nothing. I don't know
> > what
> > > > > else to try - can anyone help or offer suggestions?
> > > > > Thanks
> > > > > --
> > > > > Arend
> >
> >

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