Re: Long error message when opening documents
From: Beth Melton (bmelton_at_NoSpam4Memvps.org)
Date: 08/27/04
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Date: Fri, 27 Aug 2004 14:02:13 -0500
Hi Bill,
Norton CE doesn't have the Office Plug-in option that is causing the
problem. However if a previous version of NAV was installed, which
contained the plug-in, and Norton CE was installed later the DLL for
the plug-in could still be registered.
First search for officeav.dll and if found go to Start/Run and run the
following command:
regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
In the above example the path for "Officeav.dll" would depend on the
location of the DLL.
-- Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Bill M" <anonymous@discussions.microsoft.com> wrote in message news:086201c48b59$870aaaf0$a401280a@phx.gbl... > Hi all, > > Whenever I open an Office 2002/2003 document, I get the > error message below. I tried the following and all failed: > - Uninstalled Office 2002 > - Uninstall Norton Antivirus Corperate edition 7 > - Deleted the Office folder in program Files > - Restarted the PC > - Then reinstalled antivirus and Office 2003 > - Updated both. > > The PC is clean of viruses and spyware and had nothing > modified in it when this error started appearing. > > Thank you. > > > **The error message** > You may be encoutering this message because an anti-virus > program is not allowing the file to open. This can be > caused by one of two conditions. Either the anti-virus > program needs to be updated (due to a compability problem > with this application) or there is a virus in the file but > the anti-virus program cannot properly remove or process > the virus it has found. > In either case, the file you are attempting to open should > be treated as infected until you have updated your anti- > virus software to the latest updates available from the > vendor. All major anti-virus software manufacturers have > created updates to address known compatibility problems > with Office applications. They also usually provide a > virus signature file that is available for download from > the Internet and must be updated regularly to properly > scan for all known forms of viruses. > If you are experiencing this problem on a computer where a > new version of anti-virus software was recently installed > from a CD-ROM, it is advised to connect to the Internet > and download the latest updates available from the vendor. > If you are experiencing this problem on a computer where > the latest version of the software is installed, all > signature files are up to date, and the file will not open > (but other files do) then it is very likely the file is > infected with a virus and the anti-virus program cannot > remove the infection. > There is also the possibility the file is corrupt > (damaged) and cannot be properly handled by either the > anti-virus software or the affected Office application. In > this case, it may be necessary to attempt recovery of the > file using the related recovery utilities that may be > available with the application (not all applications have > file recovery or repair capabilities). > For more information about this issue, see the Microsoft > Knowledge Base article 835404. >
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