RE: Long error message when opening documents
From: magik57 (magik57_at_discussions.microsoft.com)
Date: 08/26/04
- Next message: rangeredge2k1_at_aol.com: "Re: wkswp.exe"
- Previous message: Jenn: "Re: opening a new document"
- In reply to: Bill M: "Long error message when opening documents"
- Next in thread: Beth Melton: "Re: Long error message when opening documents"
- Messages sorted by: [ date ] [ thread ]
Date: Thu, 26 Aug 2004 10:49:22 -0700
Bill,
We had the exact same problem with XP and the Office 2003 upgrade from 2000
and resolved it. We are running Symantec Small Business Edition 8.1
w/Exchange filtering and I discovered the issue. Seems there was another
stand-alone version of Norton A/V 2003 on the machine that was conflicting
with the Corp. Edition. I removed both versions, including the "live update"
module, rebooted, and reinstalled the corp edition "managed" version from the
server and everything works perfectly (finally). Hope this helps!
Mitch W.
"Bill M" wrote:
> Hi all,
>
> Whenever I open an Office 2002/2003 document, I get the
> error message below. I tried the following and all failed:
> - Uninstalled Office 2002
> - Uninstall Norton Antivirus Corperate edition 7
> - Deleted the Office folder in program Files
> - Restarted the PC
> - Then reinstalled antivirus and Office 2003
> - Updated both.
>
> The PC is clean of viruses and spyware and had nothing
> modified in it when this error started appearing.
>
> Thank you.
>
>
> **The error message**
> You may be encoutering this message because an anti-virus
> program is not allowing the file to open. This can be
> caused by one of two conditions. Either the anti-virus
> program needs to be updated (due to a compability problem
> with this application) or there is a virus in the file but
> the anti-virus program cannot properly remove or process
> the virus it has found.
> In either case, the file you are attempting to open should
> be treated as infected until you have updated your anti-
> virus software to the latest updates available from the
> vendor. All major anti-virus software manufacturers have
> created updates to address known compatibility problems
> with Office applications. They also usually provide a
> virus signature file that is available for download from
> the Internet and must be updated regularly to properly
> scan for all known forms of viruses.
> If you are experiencing this problem on a computer where a
> new version of anti-virus software was recently installed
> from a CD-ROM, it is advised to connect to the Internet
> and download the latest updates available from the vendor.
> If you are experiencing this problem on a computer where
> the latest version of the software is installed, all
> signature files are up to date, and the file will not open
> (but other files do) then it is very likely the file is
> infected with a virus and the anti-virus program cannot
> remove the infection.
> There is also the possibility the file is corrupt
> (damaged) and cannot be properly handled by either the
> anti-virus software or the affected Office application. In
> this case, it may be necessary to attempt recovery of the
> file using the related recovery utilities that may be
> available with the application (not all applications have
> file recovery or repair capabilities).
> For more information about this issue, see the Microsoft
> Knowledge Base article 835404.
>
>
- Next message: rangeredge2k1_at_aol.com: "Re: wkswp.exe"
- Previous message: Jenn: "Re: opening a new document"
- In reply to: Bill M: "Long error message when opening documents"
- Next in thread: Beth Melton: "Re: Long error message when opening documents"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
