Re: Please help - Word 2002/XP Pro Stops Responding

From: TF (terryfarrell%40%6d%73%6e%2ecom)
Date: 08/03/04 

Date: Tue, 3 Aug 2004 16:51:57 +0100

Diane

Since Office XP, Word has not likes mapped drives and will only work
correctly with UNC paths. In Office 2000, there was a macro (in
support8.dot) that forced Word to use UNC paths.

If there is still a problem, it may be that a Norton file needs
deregistering in Windows, but lets wait and see how the tests go.

Terry

"Diane" <dmc_ret@comcast.net> wrote in message
news:9ede01c4790c$32dded70$a301280a@phx.gbl...
: Terry,
:
: Thank you so much for your help. I have cleaned up the
: Users TEMP folder and changed the server Word connection
: to UNC. I will learn tomorrow if this does it to resolve
: this long standing and highly frustrating issue. I did
: not realize there were TMP files in the local settings,
: so I appreciate your heads up on that. Also, why do the
: UNC paths make a difference for the connection?
:
: FYI - the Norton Anti-virus is the Professional 2003
: version. Removing the Office plug-in did not seem to
: make a difference, at least prior to these changes.
:
: Thanks again. I feel my sanity returning.
:
: Diane
: >-----Original Message-----
: >Diane
: >
: >You will need to clean up all the abandoned temp files
: not just from the
: >server folder but from the Users TEMP folder (in
: Documents and
: >Settings>Username>Local Settings>Temp) and delete them
: all.
: >
: >Then in Tools, Options, File Locations tab (in Word),
: make sure that the
: >network paths are all set using UNC paths and NOT mapped
: drive letters.
: >
: >If you still have problems, please let us know what
: version of NAV is
: >installed.
: >
: >--
: >Terry Farrell - Word MVP
: >http://word.mvps.org/
: >
: >"diane" <dmc_ret@comcast.net> wrote in message
: >news:9cde01c478d1$2392ae90$a501280a@phx.gbl...
: >: I have user who accesses documents over the network
: >: (domain based) using Word 2002 on XP Pro. The document
: >: server is SBS 2003 - documents are simply in a folder,
: no
: >: other server software involved. The user has a mapped
: >: drive to the shared folder.
: >:
: >: The client runs Word, Excel, Access, Quickbooks and
: >: Norton Anti-virus Pro. The problem is Word stops
: >: responding numerous times a day, freezes or otherwise
: >: hangs up causing doc changes to be lost. Sometimes
: when
: >: documents are recovered they are "read only". I have
: >: seen stranded "tmp" files so I assume the read only
: issue
: >: is Word thinking the document is still open due to the
: >: presence of the tmp file (please advise if there are
: >: other possibilities here). The user is very frustrated
: >: at this point and short of reinstalling everything, I
: >: don't know what else to try. I have seen other posts
: >: with similar issues where reinstallation did not help,
: >: but I don't eliminate it as a possibility. The event
: log
: >: shows the following errors consistently when the hangs
: >: occur. I have removed old netware drivers that had
: been
: >: on the system, and removed the symantec office plug in.
: >: The system was screened for spyware, viruses, etc. I
: did
: >: notice there are also some time synchronization errors
: in
: >: the event log (sorry I don't have those specifics). I
: >: would really appreciate any suggestions as to what to
: try
: >: next.
: >:
: >: Thanks very much for any and all help.
: >:
: >: Diane
: >:
: >: Event 102
: >:
: >: Hanging application WINWORD.EXE, version 10.0.6612.0,
: >: hang module hungapp, version 0.0.0.0, hang address
: >: 0x00000000.
: >:
: >: 0000: 41 70 70 6c 69 63 61 74 Applicat
: >: 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
: >: 0010: 20 20 57 49 4e 57 4f 52 WINWOR
: >: 0018: 44 2e 45 58 45 20 31 30 D.EXE 10
: >: 0020: 2e 30 2e 36 36 31 32 2e .0.6612.
: >: 0028: 30 20 69 6e 20 68 75 6e 0 in hun
: >: 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
: >: 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
: >: 0040: 6f 66 66 73 65 74 20 30 offset 0
: >: 0048: 30 30 30 30 30 30 30 0000000
: >:
: >: seperate event 101 log entry:
: >: Fault bucket 86121004.
: >:
: >
: >
: >.
: >

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