Re: Word files not available

From: Beth Melton (bmelton_at_NoSpam4Memvps.org)
Date: 06/07/04 

Date: Sun, 6 Jun 2004 22:14:03 -0500

Hi Kay,

If you uninstalled Norton AV does the problem persist? (Uninstalling
should remove the DLL)

If so then take a look in Word under Tools/Macro/Macros and at the
bottom of the dialog box. Does it indicate a virus scanner is
installed? 

-- 
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
"Kay" <kay@ltin.org> wrote in message
news:18e7b01c44c31$3441ea20$a501280a@phx.gbl...
> Hi, I just wanted to let you know that I'm unable to find
> the officeav.dll file. I've searched twice, including
> hidden files, but it doesn't show up in a search on my
> computer. What would you suggest next? (And incidently,
> you are correct; I did have an earlier version of Norton
> Anti-virus on my computer, which I had just uninstalled
> today before posting my question.)
> Thanks.
>
>
> >-----Original Message-----
> >Hi Kay,
> >
> >It's likely the Office Plug-in option in Norton is still
> the
> >underlying problem. If a previous version of NAV was
> installed, which
> >contained the plug-in, and Norton CE was installed later
> the DLL for
> >the plug-in could still be registered.
> >
> >First search for officeav.dll and if found go to
> Start/Run and run the
> >following command:
> >
> >regsvr32 /u "c:\program files\norton
> antivirus\officeav.dll"
> >
> >In the above example the path for "Officeav.dll" would
> depend on the
> >location of the DLL.
> >
> >
> >-- 
> >Please post all follow-up questions to the newsgroup.
> Requests for
> >assistance by email can not be acknowledged.
> >
> >~~~~~~~~~~~~~~~
> >Beth Melton
> >Microsoft Office MVP
> >
> >Word FAQ: http://mvps.org/word
> >TechTrax eZine: http://mousetrax.com/techtrax/
> >MVP FAQ site: http://mvps.org/
> >
> >
> >"Kay" <kay@ltin.org> wrote in message
> >news:1903501c44c14$8ea659a0$a001280a@phx.gbl...
> >> I am having the exact same problem as Eileen (June 5,
> >> 11:30 am) with my Word files not being available, even
> >> the new ones, and then asking if I want to save the
> >> normal file when I close Word. Uninstall and reinstall
> >> doesn't help; neither did creating a new user and
> trying
> >> to install office xp there. The answer Eileen was given
> >> was to disable the office plugin in Norton Antivirus.
> >>
> >> I am using Norton Antivirus corporate edition and I
> have
> >> searched it and can't find an office plugin. Do you
> have
> >> any other solutions to try?
> >>
> >> My operating system is Windows XP Professional, and I
> >> have Office XP Pro 2002.
> >>
> >> Also, when I try to open Outlook, I'm told "Cannot
> start
> >> Microsoft Outlook. Unable to open the Outlook window.
> An
> >> OLE registration error occurred. The program is not
> >> correctly installed. Run setup again for the program."
> I
> >> have done that, but it still won't open. Uninstall and
> >> reinstall doesn't help.
> >>
> >> Also, I am unable to open any saved Excel file. The
> >> message is "Microsoft Excel--Unable to read file."
> Again,
> >> uninstall and reinstall didn't help.
> >>
> >> This is very frustrating. I have been trying to find
> the
> >> answer for over a week. I would appreciate any help I
> can
> >> get.
> >>
> >> Thanks,
> >> Kay
> >
> >
> >.
> >

Relevant Pages

  • Re: Vista System32 Processes Killed
    ... Norton Uninstall Tool is an .exe file and I am not at all sure it would ... as I could not run install .exe file. ... uninstalling Norton would give him access back to these System32 services? ...
    (microsoft.public.windows.vista.general)
  • Re: KB979683 & KB978601 Windows wont load
    ... When this "someone" uninstalled/reinstalled NAV 2006, did they download/run the Norton Removal Tool *before* they reinstalled NAV? ... If yes, then uninstall it, and restart the system. ... Install KB978601 first, restart if requested to, then install KB979309. ... " How to obtain help and support for this security update ...
    (microsoft.public.windowsupdate)
  • Re: Caseco firework hobby supplies 1968
    ... After I had to use it to get rid of Norton Personal ... IE7 BETA and then the full version also needed the user to download the full ... to the saved copy you just got from microslut and do the install from the ... Who can tell me how to uninstall Norton Systemworks 2005 Premier ...
    (rec.pyrotechnics)
  • Re: Can I use a laptop for computer desktop display?
    ... Norton system works 2003, or a Norton 2003 AV program. ... install Norton AV 2004, ... all over the PC to find an uninstall program, they use Win XP home, and I ... >> I took home a computer case, less the monitor, keyboard and mouse. ...
    (microsoft.public.windowsxp.hardware)
  • Re: Activex installation
    ... That way, a reference count is maintained in the Registry for the DLL, OCX etc. ... I regulary install and uninstall apps on my development ... On our production machine we have all our licensed ActiveX controls and also ...
    (microsoft.public.fox.programmer.exchange)