Re: Word files not available

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Kay (kay_at_ltin.org)
Date: 06/07/04 

Date: Sun, 6 Jun 2004 18:46:08 -0700

Hi, I just wanted to let you know that I'm unable to find
the officeav.dll file. I've searched twice, including
hidden files, but it doesn't show up in a search on my
computer. What would you suggest next? (And incidently,
you are correct; I did have an earlier version of Norton
Anti-virus on my computer, which I had just uninstalled
today before posting my question.)
Thanks.

>-----Original Message-----
>Hi Kay,
>
>It's likely the Office Plug-in option in Norton is still
the
>underlying problem. If a previous version of NAV was
installed, which
>contained the plug-in, and Norton CE was installed later
the DLL for
>the plug-in could still be registered.
>
>First search for officeav.dll and if found go to
Start/Run and run the
>following command:
>
>regsvr32 /u "c:\program files\norton
antivirus\officeav.dll"
>
>In the above example the path for "Officeav.dll" would
depend on the
>location of the DLL.
>
>
>--
>Please post all follow-up questions to the newsgroup.
Requests for
>assistance by email can not be acknowledged.
>
>~~~~~~~~~~~~~~~
>Beth Melton
>Microsoft Office MVP
>
>Word FAQ: http://mvps.org/word
>TechTrax eZine: http://mousetrax.com/techtrax/
>MVP FAQ site: http://mvps.org/
>
>
>"Kay" <kay@ltin.org> wrote in message
>news:1903501c44c14$8ea659a0$a001280a@phx.gbl...
>> I am having the exact same problem as Eileen (June 5,
>> 11:30 am) with my Word files not being available, even
>> the new ones, and then asking if I want to save the
>> normal file when I close Word. Uninstall and reinstall
>> doesn't help; neither did creating a new user and
trying
>> to install office xp there. The answer Eileen was given
>> was to disable the office plugin in Norton Antivirus.
>>
>> I am using Norton Antivirus corporate edition and I
have
>> searched it and can't find an office plugin. Do you
have
>> any other solutions to try?
>>
>> My operating system is Windows XP Professional, and I
>> have Office XP Pro 2002.
>>
>> Also, when I try to open Outlook, I'm told "Cannot
start
>> Microsoft Outlook. Unable to open the Outlook window.
An
>> OLE registration error occurred. The program is not
>> correctly installed. Run setup again for the program."
I
>> have done that, but it still won't open. Uninstall and
>> reinstall doesn't help.
>>
>> Also, I am unable to open any saved Excel file. The
>> message is "Microsoft Excel--Unable to read file."
Again,
>> uninstall and reinstall didn't help.
>>
>> This is very frustrating. I have been trying to find
the
>> answer for over a week. I would appreciate any help I
can
>> get.
>>
>> Thanks,
>> Kay
>
>
>.
>

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