RE: Word 2003 "not enough memory or disk space to run word"

From: Raghu Prakash (raghupg_at_online.microsoft.com)
Date: 05/05/04

  • Next message: Raghu Prakash: "RE: Uninstalling program" 
    Date: Wed, 05 May 2004 07:28:41 GMT

    Hi,

               Thank You for replying.,.

    If Word crashes as soon as it opens ...
    a)
     It is most likely to be due to template corruption. To verify whether this
    is the case, start Word without templates and add-ins loaded, to see
    whether it still crashes: to do this, click the Start button in the bottom
    left of your screen, select Run, and type winword.exe /a. (You may need to
    specify the full path although you probably won't.)

    Note the space before the forward slash! If you miss out that space, you'll
    get an error message such as: “Cannot find the file ‘winword.exe/a’ or one
    of its components”.

    The /a switch is intended as a troubleshooting tool only, and you shouldn't
    continue to use it to start Word. Any customisations you make while in this
    mode will be discarded.1

    If that fixes it, either your Normal.dot template or one of the files in
    Word's Startup path are probably corrupt, so the next steps to try are:

    i) Moving any files that are in Word's Startup2 path to another folder, or
     
      Renaming any files in Word's Startup2 path from [filename].dot to
    [filename].old.

    If you cannot see the file extensions (as in [filename].dot), you can
    switch their display on in Windows Explorer. To do so, select View + Folder
    Options (or Tools + Folder Options, or View + Options, in some versions of
    Windows); and on the “View” tab of the dialog, deselect “Hide file
    extensions for known file types”.

    If in doubt, move the files instead of renaming them.
     
      
    b)
     If it isn't a template corruption, it may be a corrupt registry key – try
    deleting the Data Key – follow this link for more details.

     c)
     Another possibility is that you have a network printer driver that is not
    installed on your hard disk, but that is set up as your default printer.

    When Word opens, it needs to query your default printer driver (the one
    shown as “Default” under Start + Settings + Printers). For most people,
    even if the default printer is a network printer, this will not cause any
    problems, because the printer driver will usually be installed on your hard
    disk. But if you use a Microsoft network at work, you can use a printer
    driver that's located on a server, and not installed on your hard disk.
    This makes it easy for IT to update everybody at once with new driver
    versions, or different driver configurations.

    But if you are not connected to your network (for instance, because you
    have a laptop, or because your server has gone down) and if the driver is
    installed on the server and not on your hard disk, Word can't query the
    driver; and unfortunately, rather than give a meaningful error message, it
    just crashes!

    Note that this scenario can also cause problems for PowerPoint and Excel,
    but not when you first open them; only Word crashes on startup as a result
    of this.

    You can tell whether your network printer drivers are installed locally or
    on the server by going to Start + Settings + Printers and right-clicking on
    the printer icon; if the driver is installed on the server, then the title
    bar of the printer's Properties dialog will say: “[Printername] on
    [Servername] Properties”; whereas with a locally installed network printer
    driver, it shows just “[Printername] Properties”.

    If your default printer is a network printer, and if the printer driver is
    installed on the server, the best solution is to reinstall your network
    printer's driver on your hard disk. To do so, run the “Add Printer” wizard
    under Start + Settings + Printers, while you are connected to the network.
    After installing the new driver, delete the old icon. The problem should
    now be fixed.

    If you do not currently have access to your network, temporarily make a
    local printer the default (right-click and select “Set as Default”). Or if
    you don't have a driver installed for a local printer, work through the
    “Add Printer Wizard” (Start + Settings + Printers) and add a local printer
    driver as the default – note that a physical printer does not need to be
    present in order to do this.

    If your IT department have set up your PC in such a way that you can't
    install new printer drivers on your hard disk, the only fix is to make sure
    that your default printer is a local printer.

    d) If you are running Norton AntiVirus (NAV), or Norton SystemWorks, which
    incorporates NAV, there may be a conflict between the so-called Norton
    AntiVirus plug-in for Microsoft Office and another third party add-in that
    you have installed. Typically, you may get the error message: “Error
    VBE6.DLL”.

    It is actually a very good idea to disable the NAV plug-in for Office in
    any case, as it confers no real benefit and it slows Word down. Click here
    for details of how to disable it.

    There are two specific add-ins that are known to conflict with the NAV
    plug-in:

    If you have Adobe Acrobat version 5.0, you should upgrade to version 5.0.5,
    whether or not you decide to continue to run the NAV plug-in for Office –
    the Acrobat update fixes many other problems as well, and it's free. Click
    here for details of how to upgrade.

    If you have WinFax PRO v10.02, click here for details of the bug and the
    fix.

    If you also use Excel you may find that the error occurs there as well. The
    only fix in this case is to disable the Norton AntiVirus Office Plug-in.

    However, if you don't want to disable the NAV plug-in (and if you don't get
    any problems with Excel), the fix on the Symantec site is to install a
    replacement WinFax add-in, which is available for download on their web
    page. Unfortunately their instructions for installing the add-in are
    misleading, so use the following steps instead:

    i) To find out where Word's Startup folder is, look under Tools + Options +
    File Locations in Word2.
     
    ii) Close Word, and, on the Symantec site, right-click where it says
    “Winword2k.dot”; select “Save Target As”; and save the file in Word's
    Startup folder (overwriting the existing file if it's there).
     
    iii) In Windows Explorer, press Ctrl+F, and search for Winword2k.dot. If
    you find you have more than one copy, delete the one that you didn't just
    install. The reason for doing this is that there is a bug in the WinFax
    installer software – it doesn't always install its add-in in the right
    folder.
     
    But in any case, it really is a good idea to disable the NAV plug-in, and
    if you do so, you won't get any of these conflicts.
     
    Please let me know if i can be of further assistance...

    Thank You...
    Raghu...
    This posting is provided "AS IS" with no warranties, and confers no rights.

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