Re: changes could not saved

From: TF (terryfarrell%40%6d%73%6e%2ecom)
Date: 02/26/04 

Date: Thu, 26 Feb 2004 22:47:25 -0000

Bob

The Corporate Edition lacks this bug but if NAV was ever installed - as a
freebie by the PC vendor - often the associated dll is left behind and
remains registered in Windows (a specialty of Symantec).

Here's Office MVP Beth Melton's answer on that one:

Norton CE does not have the Office Plug-in option however if Norton AV was
installed on the computer and then later Norton CE was installed then the
Office Plug-in DLL could still be registered. I found this to be the case
when an OEM version of Norton was preinstalled.

First search your local drive for: officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. As on the
Symantec site, it does not include information on Norton CE but it will
contain additional details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

Terry

"Bob Lin" <noreply@hotmail.com> wrote in message
news:eqNHlUK$DHA.2480@TK2MSFTNGP12.phx.gbl...
: Hi Terry,
:
: Thank you for the help. I read your another post but don't know how to
: disable the Norton Anti Virus Office Plug-in option because we are using
: Norton AntiVirus Corporation Edition. Could you provide more details?
:
: Robert Lin, MS-MVP, MCSE & CNE
: Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
: http://www.ChicagoTech.net
: This posting is provided "AS IS" with no warranties.
:
: "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: news:e9q4MBK$DHA.2636@TK2MSFTNGP09.phx.gbl...
: > Bob
: >
: > The usual culprit is the Norton Anti Virus Office Plug-in option. Is NAV
: > installed or has it ever been installed?
: >
: > --
: > Terry Farrell - Word MVP
: > http://word.mvps.org/
: >
: > "Bob Lin" <noreply@hotmail.com> wrote in message
: > news:uE5S4eJ$DHA.1036@TK2MSFTNGP10.phx.gbl...
: > : Some of users get this error: "Your changes could not saved to
: > : "filename.doc", but were saved to a temporary document named
'299a0000'
: > when
: > : saving to their home directory. The users have full right on their
home
: > : directory and it is word 2000. Any suggestions?
: > :
: > :
: > :
: > : Robert Lin, MS-MVP, MCSE & CNE
: > : Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting
: > on
: > : http://www.ChicagoTech.net
: > : This posting is provided "AS IS" with no warranties.
: > :
: > :
: >
: >
:
:

Relevant Pages

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