Re: Error Message when trying to open Word 2000
From: John B. (anonymous_at_discussions.microsoft.com)
Date: 02/21/04
- Next message: TF: "Re: Word wrap problem"
- Previous message: Ray: "Re: Insert Symbol = Word 2002 dies"
- In reply to: John B.: "Re: Error Message when trying to open Word 2000"
- Next in thread: Beth Melton: "Re: Error Message when trying to open Word 2000"
- Messages sorted by: [ date ] [ thread ]
Date: Sat, 21 Feb 2004 13:02:35 -0800
The last reply was abel to be displayed when I tried to
open the message all I received was "message unavailable"
>-----Original Message-----
>I have tried everything listed below:
>
>- I am unable to start Word using the /a switch
>
>- I have renamed winword.exe and mso9.dll and reinstalled
>
>- I am using Windows ME so I do not have Compatibility
>option set for Winword.exe
>
>Additional items to try or verify:
>- I am using a local printer
>
>- I Have tried starting Windows in Safe Mode?
>
>- I do not have Norton AV installed.
>
>- I have Searched for multiple occurrences of Winword.exe
>and MSO9.DLL and did not find any.
>
>- I have now Delete all *.tmp files.
>
>- I have tried exiting Outlook. I am using it as my email
>editor and rebooted my computer.
>
>I do not completely understant this instruction but I did
>a search for ~$*.do? I did not find any of these files.
>"As an additional note, the Owner file is another
>temporary files Word creates. If you have been
>experiencing multiple crashes or if Word has
>been hanging on you then it is best to search for Owner
>files(~$*.do?) and delete those as well. These can
>cause "file in use" and "read only" errors."
>
>I also used regedit to delete the "DATA" key (which has
>not been regenerated).
>
>An interesting side note my MSWorks word processor works.
>
>Also I can not do a systems restore as for some reason I
>have no restore points. I am trying to figure out how to
>get my system to create restore points???
>
>Thanks,
>
>John B.
>
>
>>-----Original Message-----
>>Hi John,
>>
>>If you want to reset the Office applications to the
>defaults then
>>delete the renamed key. If you want to preserve any
>preferences you
>>may have made then delete the new key and rename the old
>one back.
>>
>>However if you want to rename the old key back then I
>would wait until
>>you have Word back up and running. Knowing that the
>primary Registry
>>branch for Office is 'clean' will help with future
>troubleshooting.
>>:-)
>>
>>I must say this has me stumped! Let's make sure you have
>tried
>>everything and recap the issue:
>>
>>- You are unable to start Word using the /a switch which
>rules out
>>add-ins, Normal.dot, Registry, etc.
>>- You have renamed winword.exe and mso9.dll and
>reinstalled to rule
>>out corruption
>>- You are using Windows ME so you do not have
>Compatibility option set
>>for Winword.exe
>>
>>Additional items to try or verify:
>>- Are you using a local printer or a network printer?
(If
>in doubt
>>install any printer driver using the Add Printer Wizard)
>>- Have you tried starting Windows in Safe Mode?
>>- Are you using Norton AV? If so have you disabled the
>Office Plug-in
>>option?
>>- Search for multiple occurrences of Winword.exe and
>MSO9.DLL
>>
>>- Delete all *.tmp files (this should be done anyway
>since you have
>>been experiencing multiple crashes):
>>
>>- Exit Word and Outlook if you are using it as your
email
>editor and
>>reboot your computer if you recently experienced a crash
>>- Go to Start/Find/Files or Folders (or Start/Search
then
>select Files
>>or Folders)
>>- Change "Look in" to reflect the drive/folder to the
>root of your
>>Local drive.
>>- In the Named text box, type *.tmp
>>- Click the "Find Now" command
>>- Delete the temp files you find.
>>
>>*Note that these can be deleted directly from the Find
>Results.
>>
>>To group the files for a single deletion:
>>- Click any file in the list
>>- Press <Ctrl A> to select all
>>
>>Should you encounter a "File in use" error, press <Ctrl>
>and click the
>>file to deselect it.
>>
>>As an additional note, the Owner file is another
>temporary files Word
>>creates. If you have been experiencing multiple crashes
>or if Word has
>>been hanging on you then it is best to search for Owner
>files
>>(~$*.do?) and delete those as well. These can
cause "file
>in use" and
>>"read only" errors.
>>
>>For more information on this and a full
>cleanup/maintenance procedure
>>that should be run periodically, see this article:
>>http://www.mvps.org/word/FAQs/AppErrors/LockedFiles.htm
>>
>>
>>--
>>Please post all follow-up questions to the newsgroup.
>Requests for
>>assistance by email can not be acknowledged.
>>
>>~~~~~~~~~~~~~~~
>>Beth Melton
>>Microsoft Office MVP
>>
>>Word FAQ: http://mvps.org/word
>>TechTrax eZine: http://mousetrax.com/techtrax/
>>MVP FAQ site: http://mvps.org/
>>
>>
>>"John B." <anonymous@discussions.microsoft.com> wrote in
>message
>>news:1364001c3f732$89a80020$a601280a@phx.gbl...
>>> Renaming 9.0 to Old9.0 and running the repair function
>did
>>> replace the 9.0 but did not fix my problem I still get
>the
>>> same error message. What should I do with the "old9.0"
>>> should I deleted the new 9.0 and rename the "Old9.0"
>back
>>> to 9.0 or should I delete the "Old9.0".
>>>
>>> What else can I try??
>>>
>>> Again thanks for your efforts in helping me to correct
>>> this problem.
>>>
>>> John B.
>>> >-----Original Message-----
>>> >Hi John,
>>> >
>>> >Here's what I would like you to try first:
>>> >
>>> >In the Registry drill down to:
>>> >HKEY_CURRENT_USER\Software\Microsoft\Office\9.0
>>> >
>>> >And rename 9.0 to "Old9.0" without the quotes.
>>> >
>>> >In Add/Remove Programs use the "Repair" function for
>the
>>> Word
>>> >installation. This will recreate the Office\9.0
branch
>in
>>> the Registry
>>> >using the defaults.
>>> >
>>> >If this corrects the problem then the renamed Registry
>>> key can be
>>> >deleted.
>>> >
>>> >--
>>> >Please post all follow-up questions to the newsgroup.
>>> Requests for
>>> >assistance by email can not be acknowledged.
>>> >
>>> >~~~~~~~~~~~~~~~
>>> >Beth Melton
>>> >Microsoft Office MVP
>>> >
>>> >Word FAQ: http://mvps.org/word
>>> >TechTrax eZine: http://mousetrax.com/techtrax/
>>> >MVP FAQ site: http://mvps.org/
>>> >
>>> >
>>> >"John B." <jebunner@yahoo.com> wrote in message
>>> >news:12deb01c3f693$6847d7b0$a601280a@phx.gbl...
>>> >> Hello,
>>> >> Nothing I have tried has allowed word to open. I
just
>>> >> tried rebooting and starting in safe mode but word
>still
>>> >> would not open I still get the same error message.
>Yes I
>>> >> tried starting word as you suggested with the space
>>> and /a
>>> >> but that did not work.
>>> >>
>>> >> Anything else I can try???? What about removing all
>of
>>> my
>>> >> microsoft works suite and then reinstalling it?
>>> >>
>>> >> I appreciate your assistance.
>>> >>
>>> >> John B.
>>> >>
>>> >> >-----Original Message-----
>>> >> >Hi John,
>>> >> >
>>> >> >Just to verify, you were unable to start Word by
>going
>>> to
>>> >> Start/Run
>>> >> >and running:
>>> >> >
>>> >> >winword /a
>>> >> >
>>> >> >Note the space before the forward slash.
>>> >> >
>>> >> >If Word starts then the likely cause is a corrupt
>>> >> Normal.dot. Locate
>>> >> >Normal.dot and rename it to OldNormal.dot. Word
will
>>> >> create a new one
>>> >> >upon starting.
>>> >> >
>>> >> >If this resolves the problem, any customizations
>can be
>>> >> copied to the
>>> >> >new Normal.dot via the Organizer (Tools/Templates
>and
>>> Add-
>>> >> Ins) Once
>>> >> >this is complete OldNormal.dot can be discarded.
If
>the
>>> >> problem still
>>> >> >exists then you can delete the new Normal.dot and
>>> rename
>>> >> your
>>> >> >OldNormal.dot to Normal.dot.
>>> >> >
>>> >> >Failing that, does the error occur if you start
>Windows
>>> >> in Safe Mode?
>>> >> >--
>>> >> >Please post all follow-up questions to the
>newsgroup.
>>> >> Requests for
>>> >> >assistance by email can not be acknowledged.
>>> >> >
>>> >> >~~~~~~~~~~~~~~~
>>> >> >Beth Melton
>>> >> >Microsoft Office MVP
>>> >> >
>>> >> >Word FAQ: http://mvps.org/word
>>> >> >TechTrax eZine: http://mousetrax.com/techtrax/
>>> >> >MVP FAQ site: http://mvps.org/
>>> >> >
>>> >> >
>>> >> >.
>>> >> >
>>> >
>>> >
>>> >.
>>> >
>>
>>
>>.
>>
>.
>
- Next message: TF: "Re: Word wrap problem"
- Previous message: Ray: "Re: Insert Symbol = Word 2002 dies"
- In reply to: John B.: "Re: Error Message when trying to open Word 2000"
- Next in thread: Beth Melton: "Re: Error Message when trying to open Word 2000"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
