Re: Error Message when trying to open Word 2000
From: TF (terryfarrell%40%6d%73%6e%2ecom)
Date: 02/21/04
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Date: Sat, 21 Feb 2004 12:16:39 -0000
John
This may seem a stupid question but are you certain that Word isn't opening
but is off screen? When you use Start, Run and type in
winword /a
and press Enter, what happens? Have you looked in Windows Task Manager to be
absolutely sure it isn't fired up?
-- Terry Farrell - Word MVP http://word.mvps.org/ "John B." <anonymous@discussions.microsoft.com> wrote in message news:135dc01c3f80e$9ee6eaf0$a101280a@phx.gbl... : I have tried everything listed below: : : - I am unable to start Word using the /a switch : : - I have renamed winword.exe and mso9.dll and reinstalled : : - I am using Windows ME so I do not have Compatibility : option set for Winword.exe : : Additional items to try or verify: : - I am using a local printer : : - I Have tried starting Windows in Safe Mode? : : - I do not have Norton AV installed. : : - I have Searched for multiple occurrences of Winword.exe : and MSO9.DLL and did not find any. : : - I have now Delete all *.tmp files. : : - I have tried exiting Outlook. I am using it as my email : editor and rebooted my computer. : : I do not completely understant this instruction but I did : a search for ~$*.do? I did not find any of these files. : "As an additional note, the Owner file is another : temporary files Word creates. If you have been : experiencing multiple crashes or if Word has : been hanging on you then it is best to search for Owner : files(~$*.do?) and delete those as well. These can : cause "file in use" and "read only" errors." : : I also used regedit to delete the "DATA" key (which has : not been regenerated). : : An interesting side note my MSWorks word processor works. : : Also I can not do a systems restore as for some reason I : have no restore points. I am trying to figure out how to : get my system to create restore points??? : : Thanks, : : John B. : : : >-----Original Message----- : >Hi John, : > : >If you want to reset the Office applications to the : defaults then : >delete the renamed key. If you want to preserve any : preferences you : >may have made then delete the new key and rename the old : one back. : > : >However if you want to rename the old key back then I : would wait until : >you have Word back up and running. Knowing that the : primary Registry : >branch for Office is 'clean' will help with future : troubleshooting. : >:-) : > : >I must say this has me stumped! Let's make sure you have : tried : >everything and recap the issue: : > : >- You are unable to start Word using the /a switch which : rules out : >add-ins, Normal.dot, Registry, etc. : >- You have renamed winword.exe and mso9.dll and : reinstalled to rule : >out corruption : >- You are using Windows ME so you do not have : Compatibility option set : >for Winword.exe : > : >Additional items to try or verify: : >- Are you using a local printer or a network printer? (If : in doubt : >install any printer driver using the Add Printer Wizard) : >- Have you tried starting Windows in Safe Mode? : >- Are you using Norton AV? If so have you disabled the : Office Plug-in : >option? : >- Search for multiple occurrences of Winword.exe and : MSO9.DLL : > : >- Delete all *.tmp files (this should be done anyway : since you have : >been experiencing multiple crashes): : > : >- Exit Word and Outlook if you are using it as your email : editor and : >reboot your computer if you recently experienced a crash : >- Go to Start/Find/Files or Folders (or Start/Search then : select Files : >or Folders) : >- Change "Look in" to reflect the drive/folder to the : root of your : >Local drive. : >- In the Named text box, type *.tmp : >- Click the "Find Now" command : >- Delete the temp files you find. : > : >*Note that these can be deleted directly from the Find : Results. : > : >To group the files for a single deletion: : >- Click any file in the list : >- Press <Ctrl A> to select all : > : >Should you encounter a "File in use" error, press <Ctrl> : and click the : >file to deselect it. : > : >As an additional note, the Owner file is another : temporary files Word : >creates. If you have been experiencing multiple crashes : or if Word has : >been hanging on you then it is best to search for Owner : files : >(~$*.do?) and delete those as well. These can cause "file : in use" and : >"read only" errors. : > : >For more information on this and a full : cleanup/maintenance procedure : >that should be run periodically, see this article: : >http://www.mvps.org/word/FAQs/AppErrors/LockedFiles.htm : > : > : >-- : >Please post all follow-up questions to the newsgroup. : Requests for : >assistance by email can not be acknowledged. : > : >~~~~~~~~~~~~~~~ : >Beth Melton : >Microsoft Office MVP : > : >Word FAQ: http://mvps.org/word : >TechTrax eZine: http://mousetrax.com/techtrax/ : >MVP FAQ site: http://mvps.org/ : > : > : >"John B." <anonymous@discussions.microsoft.com> wrote in : message : >news:1364001c3f732$89a80020$a601280a@phx.gbl... : >> Renaming 9.0 to Old9.0 and running the repair function : did : >> replace the 9.0 but did not fix my problem I still get : the : >> same error message. What should I do with the "old9.0" : >> should I deleted the new 9.0 and rename the "Old9.0" : back : >> to 9.0 or should I delete the "Old9.0". : >> : >> What else can I try?? : >> : >> Again thanks for your efforts in helping me to correct : >> this problem. : >> : >> John B. : >> >-----Original Message----- : >> >Hi John, : >> > : >> >Here's what I would like you to try first: : >> > : >> >In the Registry drill down to: : >> >HKEY_CURRENT_USER\Software\Microsoft\Office\9.0 : >> > : >> >And rename 9.0 to "Old9.0" without the quotes. : >> > : >> >In Add/Remove Programs use the "Repair" function for : the : >> Word : >> >installation. This will recreate the Office\9.0 branch : in : >> the Registry : >> >using the defaults. : >> > : >> >If this corrects the problem then the renamed Registry : >> key can be : >> >deleted. : >> > : >> >-- : >> >Please post all follow-up questions to the newsgroup. : >> Requests for : >> >assistance by email can not be acknowledged. : >> > : >> >~~~~~~~~~~~~~~~ : >> >Beth Melton : >> >Microsoft Office MVP : >> > : >> >Word FAQ: http://mvps.org/word : >> >TechTrax eZine: http://mousetrax.com/techtrax/ : >> >MVP FAQ site: http://mvps.org/ : >> > : >> > : >> >"John B." <jebunner@yahoo.com> wrote in message : >> >news:12deb01c3f693$6847d7b0$a601280a@phx.gbl... : >> >> Hello, : >> >> Nothing I have tried has allowed word to open. I just : >> >> tried rebooting and starting in safe mode but word : still : >> >> would not open I still get the same error message. : Yes I : >> >> tried starting word as you suggested with the space : >> and /a : >> >> but that did not work. : >> >> : >> >> Anything else I can try???? What about removing all : of : >> my : >> >> microsoft works suite and then reinstalling it? : >> >> : >> >> I appreciate your assistance. : >> >> : >> >> John B. : >> >> : >> >> >-----Original Message----- : >> >> >Hi John, : >> >> > : >> >> >Just to verify, you were unable to start Word by : going : >> to : >> >> Start/Run : >> >> >and running: : >> >> > : >> >> >winword /a : >> >> > : >> >> >Note the space before the forward slash. : >> >> > : >> >> >If Word starts then the likely cause is a corrupt : >> >> Normal.dot. Locate : >> >> >Normal.dot and rename it to OldNormal.dot. Word will : >> >> create a new one : >> >> >upon starting. : >> >> > : >> >> >If this resolves the problem, any customizations : can be : >> >> copied to the : >> >> >new Normal.dot via the Organizer (Tools/Templates : and : >> Add- : >> >> Ins) Once : >> >> >this is complete OldNormal.dot can be discarded. If : the : >> >> problem still : >> >> >exists then you can delete the new Normal.dot and : >> rename : >> >> your : >> >> >OldNormal.dot to Normal.dot. : >> >> > : >> >> >Failing that, does the error occur if you start : Windows : >> >> in Safe Mode? : >> >> >-- : >> >> >Please post all follow-up questions to the : newsgroup. : >> >> Requests for : >> >> >assistance by email can not be acknowledged. : >> >> > : >> >> >~~~~~~~~~~~~~~~ : >> >> >Beth Melton : >> >> >Microsoft Office MVP : >> >> > : >> >> >Word FAQ: http://mvps.org/word : >> >> >TechTrax eZine: http://mousetrax.com/techtrax/ : >> >> >MVP FAQ site: http://mvps.org/ : >> >> > : >> >> > : >> >> >. : >> >> > : >> > : >> > : >> >. : >> > : > : > : >. : >
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