Re: Error Message when trying to open Word 2000
From: John B. (anonymous_at_discussions.microsoft.com)
Date: 02/21/04
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Date: Fri, 20 Feb 2004 16:06:57 -0800
I have tried everything listed below:
- I am unable to start Word using the /a switch
- I have renamed winword.exe and mso9.dll and reinstalled
- I am using Windows ME so I do not have Compatibility
option set for Winword.exe
Additional items to try or verify:
- I am using a local printer
- I Have tried starting Windows in Safe Mode?
- I do not have Norton AV installed.
- I have Searched for multiple occurrences of Winword.exe
and MSO9.DLL and did not find any.
- I have now Delete all *.tmp files.
- I have tried exiting Outlook. I am using it as my email
editor and rebooted my computer.
I do not completely understant this instruction but I did
a search for ~$*.do? I did not find any of these files.
"As an additional note, the Owner file is another
temporary files Word creates. If you have been
experiencing multiple crashes or if Word has
been hanging on you then it is best to search for Owner
files(~$*.do?) and delete those as well. These can
cause "file in use" and "read only" errors."
I also used regedit to delete the "DATA" key (which has
not been regenerated).
An interesting side note my MSWorks word processor works.
Also I can not do a systems restore as for some reason I
have no restore points. I am trying to figure out how to
get my system to create restore points???
Thanks,
John B.
>-----Original Message-----
>Hi John,
>
>If you want to reset the Office applications to the
defaults then
>delete the renamed key. If you want to preserve any
preferences you
>may have made then delete the new key and rename the old
one back.
>
>However if you want to rename the old key back then I
would wait until
>you have Word back up and running. Knowing that the
primary Registry
>branch for Office is 'clean' will help with future
troubleshooting.
>:-)
>
>I must say this has me stumped! Let's make sure you have
tried
>everything and recap the issue:
>
>- You are unable to start Word using the /a switch which
rules out
>add-ins, Normal.dot, Registry, etc.
>- You have renamed winword.exe and mso9.dll and
reinstalled to rule
>out corruption
>- You are using Windows ME so you do not have
Compatibility option set
>for Winword.exe
>
>Additional items to try or verify:
>- Are you using a local printer or a network printer? (If
in doubt
>install any printer driver using the Add Printer Wizard)
>- Have you tried starting Windows in Safe Mode?
>- Are you using Norton AV? If so have you disabled the
Office Plug-in
>option?
>- Search for multiple occurrences of Winword.exe and
MSO9.DLL
>
>- Delete all *.tmp files (this should be done anyway
since you have
>been experiencing multiple crashes):
>
>- Exit Word and Outlook if you are using it as your email
editor and
>reboot your computer if you recently experienced a crash
>- Go to Start/Find/Files or Folders (or Start/Search then
select Files
>or Folders)
>- Change "Look in" to reflect the drive/folder to the
root of your
>Local drive.
>- In the Named text box, type *.tmp
>- Click the "Find Now" command
>- Delete the temp files you find.
>
>*Note that these can be deleted directly from the Find
Results.
>
>To group the files for a single deletion:
>- Click any file in the list
>- Press <Ctrl A> to select all
>
>Should you encounter a "File in use" error, press <Ctrl>
and click the
>file to deselect it.
>
>As an additional note, the Owner file is another
temporary files Word
>creates. If you have been experiencing multiple crashes
or if Word has
>been hanging on you then it is best to search for Owner
files
>(~$*.do?) and delete those as well. These can cause "file
in use" and
>"read only" errors.
>
>For more information on this and a full
cleanup/maintenance procedure
>that should be run periodically, see this article:
>http://www.mvps.org/word/FAQs/AppErrors/LockedFiles.htm
>
>
>--
>Please post all follow-up questions to the newsgroup.
Requests for
>assistance by email can not be acknowledged.
>
>~~~~~~~~~~~~~~~
>Beth Melton
>Microsoft Office MVP
>
>Word FAQ: http://mvps.org/word
>TechTrax eZine: http://mousetrax.com/techtrax/
>MVP FAQ site: http://mvps.org/
>
>
>"John B." <anonymous@discussions.microsoft.com> wrote in
message
>news:1364001c3f732$89a80020$a601280a@phx.gbl...
>> Renaming 9.0 to Old9.0 and running the repair function
did
>> replace the 9.0 but did not fix my problem I still get
the
>> same error message. What should I do with the "old9.0"
>> should I deleted the new 9.0 and rename the "Old9.0"
back
>> to 9.0 or should I delete the "Old9.0".
>>
>> What else can I try??
>>
>> Again thanks for your efforts in helping me to correct
>> this problem.
>>
>> John B.
>> >-----Original Message-----
>> >Hi John,
>> >
>> >Here's what I would like you to try first:
>> >
>> >In the Registry drill down to:
>> >HKEY_CURRENT_USER\Software\Microsoft\Office\9.0
>> >
>> >And rename 9.0 to "Old9.0" without the quotes.
>> >
>> >In Add/Remove Programs use the "Repair" function for
the
>> Word
>> >installation. This will recreate the Office\9.0 branch
in
>> the Registry
>> >using the defaults.
>> >
>> >If this corrects the problem then the renamed Registry
>> key can be
>> >deleted.
>> >
>> >--
>> >Please post all follow-up questions to the newsgroup.
>> Requests for
>> >assistance by email can not be acknowledged.
>> >
>> >~~~~~~~~~~~~~~~
>> >Beth Melton
>> >Microsoft Office MVP
>> >
>> >Word FAQ: http://mvps.org/word
>> >TechTrax eZine: http://mousetrax.com/techtrax/
>> >MVP FAQ site: http://mvps.org/
>> >
>> >
>> >"John B." <jebunner@yahoo.com> wrote in message
>> >news:12deb01c3f693$6847d7b0$a601280a@phx.gbl...
>> >> Hello,
>> >> Nothing I have tried has allowed word to open. I just
>> >> tried rebooting and starting in safe mode but word
still
>> >> would not open I still get the same error message.
Yes I
>> >> tried starting word as you suggested with the space
>> and /a
>> >> but that did not work.
>> >>
>> >> Anything else I can try???? What about removing all
of
>> my
>> >> microsoft works suite and then reinstalling it?
>> >>
>> >> I appreciate your assistance.
>> >>
>> >> John B.
>> >>
>> >> >-----Original Message-----
>> >> >Hi John,
>> >> >
>> >> >Just to verify, you were unable to start Word by
going
>> to
>> >> Start/Run
>> >> >and running:
>> >> >
>> >> >winword /a
>> >> >
>> >> >Note the space before the forward slash.
>> >> >
>> >> >If Word starts then the likely cause is a corrupt
>> >> Normal.dot. Locate
>> >> >Normal.dot and rename it to OldNormal.dot. Word will
>> >> create a new one
>> >> >upon starting.
>> >> >
>> >> >If this resolves the problem, any customizations
can be
>> >> copied to the
>> >> >new Normal.dot via the Organizer (Tools/Templates
and
>> Add-
>> >> Ins) Once
>> >> >this is complete OldNormal.dot can be discarded. If
the
>> >> problem still
>> >> >exists then you can delete the new Normal.dot and
>> rename
>> >> your
>> >> >OldNormal.dot to Normal.dot.
>> >> >
>> >> >Failing that, does the error occur if you start
Windows
>> >> in Safe Mode?
>> >> >--
>> >> >Please post all follow-up questions to the
newsgroup.
>> >> Requests for
>> >> >assistance by email can not be acknowledged.
>> >> >
>> >> >~~~~~~~~~~~~~~~
>> >> >Beth Melton
>> >> >Microsoft Office MVP
>> >> >
>> >> >Word FAQ: http://mvps.org/word
>> >> >TechTrax eZine: http://mousetrax.com/techtrax/
>> >> >MVP FAQ site: http://mvps.org/
>> >> >
>> >> >
>> >> >.
>> >> >
>> >
>> >
>> >.
>> >
>
>
>.
>
- Next message: Charles Kenyon: "Re: multiple lines pasted as one line"
- Previous message: TF: "Re: pilcrow symbol"
- In reply to: Beth Melton: "Re: Error Message when trying to open Word 2000"
- Next in thread: TF: "Re: Error Message when trying to open Word 2000"
- Reply: TF: "Re: Error Message when trying to open Word 2000"
- Reply: John B.: "Re: Error Message when trying to open Word 2000"
- Reply: Beth Melton: "Re: Error Message when trying to open Word 2000"
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