Re: Error Message when trying to open Word 2000

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Beth Melton (bmelton_at_NoSpam4Memvps.org)
Date: 02/20/04 

Date: Fri, 20 Feb 2004 11:49:45 -0600

Hi John,

If you want to reset the Office applications to the defaults then
delete the renamed key. If you want to preserve any preferences you
may have made then delete the new key and rename the old one back.

However if you want to rename the old key back then I would wait until
you have Word back up and running. Knowing that the primary Registry
branch for Office is 'clean' will help with future troubleshooting.
:-)

I must say this has me stumped! Let's make sure you have tried
everything and recap the issue:

- You are unable to start Word using the /a switch which rules out
add-ins, Normal.dot, Registry, etc.
- You have renamed winword.exe and mso9.dll and reinstalled to rule
out corruption
- You are using Windows ME so you do not have Compatibility option set
for Winword.exe

Additional items to try or verify:
- Are you using a local printer or a network printer? (If in doubt
install any printer driver using the Add Printer Wizard)
- Have you tried starting Windows in Safe Mode?
- Are you using Norton AV? If so have you disabled the Office Plug-in
option?
- Search for multiple occurrences of Winword.exe and MSO9.DLL

- Delete all *.tmp files (this should be done anyway since you have
been experiencing multiple crashes):

- Exit Word and Outlook if you are using it as your email editor and
reboot your computer if you recently experienced a crash
- Go to Start/Find/Files or Folders (or Start/Search then select Files
or Folders)
- Change "Look in" to reflect the drive/folder to the root of your
Local drive.
- In the Named text box, type *.tmp
- Click the "Find Now" command
- Delete the temp files you find.

*Note that these can be deleted directly from the Find Results.

To group the files for a single deletion:
- Click any file in the list
- Press <Ctrl A> to select all

Should you encounter a "File in use" error, press <Ctrl> and click the
file to deselect it.

As an additional note, the Owner file is another temporary files Word
creates. If you have been experiencing multiple crashes or if Word has
been hanging on you then it is best to search for Owner files
(~$*.do?) and delete those as well. These can cause "file in use" and
"read only" errors.

For more information on this and a full cleanup/maintenance procedure
that should be run periodically, see this article:
http://www.mvps.org/word/FAQs/AppErrors/LockedFiles.htm 

-- 
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
"John B." <anonymous@discussions.microsoft.com> wrote in message
news:1364001c3f732$89a80020$a601280a@phx.gbl...
> Renaming 9.0 to Old9.0 and running the repair function did
> replace the 9.0 but did not fix my problem I still get the
> same error message. What should I do with the "old9.0"
> should I deleted the new 9.0 and rename the "Old9.0" back
> to 9.0 or should I delete the "Old9.0".
>
> What else can I try??
>
> Again thanks for your efforts in helping me to correct
> this problem.
>
> John B.
> >-----Original Message-----
> >Hi John,
> >
> >Here's what I would like you to try first:
> >
> >In the Registry drill down to:
> >HKEY_CURRENT_USER\Software\Microsoft\Office\9.0
> >
> >And rename 9.0 to "Old9.0" without the quotes.
> >
> >In Add/Remove Programs use the "Repair" function for the
> Word
> >installation. This will recreate the Office\9.0 branch in
> the Registry
> >using the defaults.
> >
> >If this corrects the problem then the renamed Registry
> key can be
> >deleted.
> >
> >-- 
> >Please post all follow-up questions to the newsgroup.
> Requests for
> >assistance by email can not be acknowledged.
> >
> >~~~~~~~~~~~~~~~
> >Beth Melton
> >Microsoft Office MVP
> >
> >Word FAQ: http://mvps.org/word
> >TechTrax eZine: http://mousetrax.com/techtrax/
> >MVP FAQ site: http://mvps.org/
> >
> >
> >"John B." <jebunner@yahoo.com> wrote in message
> >news:12deb01c3f693$6847d7b0$a601280a@phx.gbl...
> >> Hello,
> >> Nothing I have tried has allowed word to open. I just
> >> tried rebooting and starting in safe mode but word still
> >> would not open I still get the same error message. Yes I
> >> tried starting word as you suggested with the space
> and /a
> >> but that did not work.
> >>
> >> Anything else I can try???? What about removing all of
> my
> >> microsoft works suite and then reinstalling it?
> >>
> >> I appreciate your assistance.
> >>
> >> John B.
> >>
> >> >-----Original Message-----
> >> >Hi John,
> >> >
> >> >Just to verify, you were unable to start Word by going
> to
> >> Start/Run
> >> >and running:
> >> >
> >> >winword /a
> >> >
> >> >Note the space before the forward slash.
> >> >
> >> >If Word starts then the likely cause is a corrupt
> >> Normal.dot. Locate
> >> >Normal.dot and rename it to OldNormal.dot. Word will
> >> create a new one
> >> >upon starting.
> >> >
> >> >If this resolves the problem, any customizations can be
> >> copied to the
> >> >new Normal.dot via the Organizer (Tools/Templates and
> Add-
> >> Ins) Once
> >> >this is complete OldNormal.dot can be discarded. If the
> >> problem still
> >> >exists then you can delete the new Normal.dot and
> rename
> >> your
> >> >OldNormal.dot to Normal.dot.
> >> >
> >> >Failing that, does the error occur if you start Windows
> >> in Safe Mode?
> >> >-- 
> >> >Please post all follow-up questions to the newsgroup.
> >> Requests for
> >> >assistance by email can not be acknowledged.
> >> >
> >> >~~~~~~~~~~~~~~~
> >> >Beth Melton
> >> >Microsoft Office MVP
> >> >
> >> >Word FAQ: http://mvps.org/word
> >> >TechTrax eZine: http://mousetrax.com/techtrax/
> >> >MVP FAQ site: http://mvps.org/
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >

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