Re: opening word document, getting bad ARP requests

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From: Jeremy P (user_at_user.com)
Date: 02/19/04 

Date: Thu, 19 Feb 2004 12:13:20 -0600

I've tried reinstalling Office

using the /a switch

running Word in safe mode

same results

"Jeremy P" <user@user.com> wrote in message
news:c12p2f$24j2$1@newsfeed.norlight.net...
Here's the situation:
Problem - many users are having very slow response when opening Word
documents.

I've spent hours looking at the problem, and here's the only strange thing I
find. Running a packet sniffer, I see that opening a Word document causes
the PC to send out an ARP request (actually it sends out 5 or 6 requests)
for the IP (192.168.100.10). That is the address of an old BDC that was
removed from our network a few days ago. That machine doesn't exist
anymore. But for some reason, opening a Word document triggers the PC to
ARP that address, which causes Word to hang until the ARP request times out.

Opening Word without a document does not cause this. Also, if I open Word,
create and save a new document, then open that document again I don't get
the error. It's only when I open documents that were created while that old
server was still around. That old server was also our print server, so the
documents in question were very likely created when the user's default
printer was pointing to a printer share on that server. Not sure if that
makes a difference or not. All users now are using our new print server.

What data is embedded in a Word document that would cause this??? Any ideas
how to fix the problem?

All other network stuff is working fine. We are running in mixed mode
(didn;'t want to change to native for a few days after the last BDC was
removed in case of trouble)

Relevant Pages

  • Re: opening word document, getting bad ARP requests
    ... running Word in safe mode ... Problem - many users are having very slow response when opening Word ... which causes Word to hang until the ARP request times out. ... That old server was also our print server, ...
    (microsoft.public.office.misc)
  • Re: opening word document, getting bad ARP requests
    ... running Word in safe mode ... Problem - many users are having very slow response when opening Word ... which causes Word to hang until the ARP request times out. ... That old server was also our print server, ...
    (microsoft.public.word.newusers)
  • Re: opening word document, getting bad ARP requests
    ... running Word in safe mode ... Problem - many users are having very slow response when opening Word ... which causes Word to hang until the ARP request times out. ... That old server was also our print server, ...
    (microsoft.public.word.docmanagement)
  • Re: opening word document, getting bad ARP requests
    ... Problem - many users are having very slow response when opening Word ... which causes Word to hang until the ARP request times out. ... That old server was also our print server, ... All users now are using our new print server. ...
    (microsoft.public.word.newusers)
  • Re: opening word document, getting bad ARP requests
    ... Problem - many users are having very slow response when opening Word ... which causes Word to hang until the ARP request times out. ... That old server was also our print server, ... All users now are using our new print server. ...
    (microsoft.public.word.docmanagement)