Re: Reminder Windows CE .NET chat today
- From: "Sue Loh [MS]" <sloh@xxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 12 Aug 2005 10:02:46 -0700
So far our chat attendance, on the Microsoft side, has largely been those people who have the time and inclination to attend. No organization by area of expertise. The last chat we also had a mix-up where the chat announcement wasn't sent very far ahead of time.
After the last chat with so many unanswered questions, we started discussing ways to get more consistent area coverage without requiring lots of busy people to sit idle during chats where questions for their area aren't being asked. Possibly we'll set up a list of people to be "on-call" who'd only get pulled into the chat if necessary. So, hopefully the chat experience will get better in the future.
Please understand that we do want to help you, but that there are many people with many questions and we need to find the best way to manage this along with all of the other responsibilities we have.
Sue
-----Original Message-----
From: Chris Tacke, eMVP
Posted At: Wednesday, July 27, 2005 1:44 PM
Posted To: microsoft.public.windowsce.platbuilder
Conversation: Reminder Windows CE .NET chat today
Subject: Re: Reminder Windows CE .NET chat today
1. Just because you see it as a high-priority bug, doesn't mean it is to
Microsoft or anyone else reading your posts
2. Posting in the newsgroups is *not* the same as opening a support case.
If you have a bug, contact support, like you would with *any other* vendor.
If it's a problem with their product, the case is free.
3. If you bought Platform Builder, you get 2 free support incidents anyway
4. The chat client has a "post feedback" link on it for the chat. Posting
the feedback there is far more likely to be constructive than whining about
it here.
5. You can't expect an expert for every possible topic to attend every chat.
In my experience, Microsoft has been very good about following up with
questions asked that no-one present had the knowledge to answer if two
criteria are met: 1. It must be relevant to the chat topic and 2. If it's
likely to end up in you needing to call support services (in which case they
will tell you outright to call support).
--
Chris Tacke
Co-founder
OpenNETCF.org
Are you using the SDF? Let's do a case study.
Email us at d c s @ o p e n n e t c f . c o m
http://www.opennetcf.org/donate
"Shutruk Nahunte" <Shutruk@xxxxxxxxxx> wrote in message
news:%23dEt0uskFHA.3656@xxxxxxxxxxxxxxxxxxxxxxx
> >"Michael Fosmire [MSFT]" <mikefos@xxxxxxxxxxxxxxxxxxxx> ha scritto nel
> >messaggio news:Ov4xIDrkFHA.1412@xxxxxxxxxxxxxxxxxxxxxxx
>> Sorry for the late reminder.
>> Title: Windows CE .NET Live Chat
>
>
> I'm very disappointed !
> Many questions like the last time I joined these chats, one hour has
> passed without useful answers.
> One doesn't know WinCE (so why is there?), the other say "here is 9AM and
> no many experts are in", the other GreatValuableSuperExpertMagnum say
> "call the tech support 800-MICROSOFT".
> Bah, I suggest you 'experts' to use a modern instrument called NewsGroups
> to support your customers (like me).
> And please when you read the questions remember that someone purchased
> your products.
> Best regards
>
>
>
>
.
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