Re: windows can't check for updates
- From: bernice <bernice@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 23 Dec 2009 04:28:01 -0800
"PA Bear [MS MVP]" wrote:
bernice wrote:
"PA Bear [MS MVP]" wrote:
Always state your full Windows version (e.g., WinXP SP3; Vista SP1; Vista
64-bit SP2; Win7; Win7 64-bit) when posting in a forum or newsgroup.
Please
do so in your next reply.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you
bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com
bernice wrote:
i had windows automatic downlad ,but the last 2 weeks i get a message
saying
it can't downlad updates and when i do it manually i get this code
..80072EFD.how can this be corrected .i have not changes any setting in
my
firewall as it saids when i chek on the erroe.
.I'm using windows vistahome premium 32bts,service pack 2.i have AVG anti
virus and my subscription is up todate.no anti spyware and no other
firewall ,i have windows firewall turn off.i have had this comp for 3 yrs
and never had a problem with my windows updates..
What Michael said!
There is a very good chance that you are seeing the effects of a hijackware
infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
Also available via...
Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/
Otherwise...
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm
3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here.
Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
I do Have A Anti Virus running ,i have Avg,and the reason my windows
FireWall is turn of ,because i have 1 running with my AVG ,and its not just a
free version of AVG .i do NOT have any virus ,it runs every morning at a
Schedule time.
..
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