Re: Security Update Issues

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Steve R wrote:
After installing a recent Win 7 Home Premium security update I
could no longer access a login page at vanguard.com using Google
Chrome. The page is simply blank while other browsers seem to
work. Uninstalling the update restored the functionality.

After another security update I could no longer access a particular
exe file because I no longer had the proper permissions. In fact,
I couldn't reinstall the program because the exe file was not
accessible. Recommended security fixes were ineffective although,
once again, uninstalling the update restored full functionality.

Are others having similar issues?

Shenan Stanley wrote:
Have you reported the Chrome issue to Google?

Google Chrome Help
http://www.google.com/support/chrome/

Forums for Google Chrome:
http://www.google.com/support/forum/p/Chrome?utm_source=HC&utm_medium=leftnav&utm_campaign=chrome

Yes - I realize that you said 'removing the Windows Update fixes the
issue' - fanatastic.

However - does the Windows Update affect anything else?

Which WIndows Update is it (KB ######)?

Do you think Microsoft will change the update so it does not affect
Google Chrome or will Google change Chrome so it is not affected by
the update?


As for the issue with the executable - same general questions...

What is the name/purpose of the executable that stops working?

Which WIndows Update is it (KB ######)?

Steve R wrote:
Why would I do that? Chrome had been working like a dream (great
browser) prior to the MS update. I see it as a Microsoft issue,
not a Google issue.

Silly question! I identified one thing affected and fixed it by
removing the update. IOW, I didn't leave the update on long enough
to look for other problems.

Either KB 974455 or KB 976749. I don't recall which one, although
both have been removed and everything seems to be OK...for the
moment.

I couldn't care less, and I have no interest in the MS vs Google
battle. It was an MS file that changed the status quo. If it had
been a Google file that changed the status quo I would be talking
to them.

It is a conventional program file that I have been using to launch
the program for several years without prior incident

See above.

Sorry - nothing will likely be done by Microsoft to fix the problems you are
having with a third party applications that is broken when they patch a
security issue with the system. I'd consider why fixing a security issue
would break some third party application and whether or not that is a good
reflection on said third party application. ;-)

If the only program affected by one of the updates is "Google Chrome" - then
likely the solution is with Google Chrome. It's not that Microsoft change
the "status quo" - they provided a patch for the operating system for known
security issues. Why the third party products stop working once a security
issue is patched - well - that's just a little strange.

Let's say you buy a vehicle of a specific make (pretty much anything you
don't build yourself.) Later - the vehicle makers issue a recall on a part
and offer to replace that defective/potentially dangerous part for free.
You have modified your car in some way since you originally purchased it -
and when you take it in - they notify you that the third party part you have
modified your vehicle with will no longer work when you replace the
component they are offering to replace for free because it is either
defective or potentially dangerous.

Then you have a decision to make. The situation here is no different. Fix
the defective or potentially dangerous component and contact the makers of
the third party product to see if they have a way to make it right - given
the situation OR do not install the replacement part that fixes the
defective or potentially dangerous component and assume the risk.

That's where you are at. But I do have a suggested course of action...

Both of the updates you *believe* caused your issues (did one cause one
issue and one cause the other or do you just not know?) are Internet
Explorer updates.

The first:
http://support.microsoft.com/kb/974455
... is a security update.

The second:
http://support.microsoft.com/kb/976749
... fixes issues that may occur after you install the first.

My suggestion would be to install the first update manually, reboot and see
if you actually have any issues with Google Chrome and/or the mystery
executable you seem not to want to name (*note* - Things change. Just
because you have used things for years without incident, doesn't mean that
will continue. ;-) )

Download for 32-bit Windows 7:
http://www.microsoft.com/downloads/details.aspx?familyid=89d1fb78-68cd-48dd-afc2-15a79ebe9fde

Download for 64-bit Windows 7:
http://www.microsoft.com/downloads/details.aspx?familyid=10d9f7ac-65f4-437c-91cc-171632c69b0e

If you do not have any issues with either application after manually
installing just KB974455, I'd leave it at that.

If you do have problems after manually installing just KB974455, I would use
the support available to you:

<quote from KB article starts here>
_How to obtain help and support for this security update_

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552
<quote from KB article ends here>

Enjoy!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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