Re: updates will not download

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

barbara hill wrote:
Need help I have always been able to download my microsoft
automatic updates.
All of a sudden I can't download KB953297
I'm not the brightess person with computers?
I ask microsoft and they told me to look on certain topics. I
still could not find the answer. Help

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story.

Post _both_ in response to this message verbatim. ;-)

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Follow these steps...

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot.

Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

After the cleanup, addressing your more direct issue (although the rest may
help with this and will not hurt anything):

Have you reviews the KB article associated with the update?
http://support.microsoft.com/kb/953297
(Specifically - the "Known Issues" section?)

I'd suggest:
http://support.microsoft.com/kb/923100/
Method 1.

Did you check you had the prerequisites covered (from the article above):
http://www.microsoft.com/downloads/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4

Have you attempted to download, save and install the update manually for
your Operating System version/service pack level?
http://www.microsoft.com/technet/security/bulletin/ms09-061.mspx

After doing all of that - have you used the "How to obtain help and support
for this security update" from the KB article?

"For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552

For enterprise customers, support for security updates is available through
your usual support contacts."

Come back - let us know if that helps!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


.

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