Re: Error 0x80070002
- From: "PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx>
- Date: Sun, 27 Sep 2009 16:42:16 -0400
Agreed. Even this page could be more informative: http://www.microsoft.com/windows/windows-vista/features/windows-update.aspx?tabid=2&catid=5
Tim wrote:
Thanx for your help. It'd be nice if MS could include something in their
reject message saying Vista can't be used on that page as a general message
suggests the solutions for that error may work.
Tim
"PA Bear [MS MVP]" wrote:
I thought that might be the case. Unlike WinXP, you CANNOT run a manual
check for updates via http://update.microsoft.com, only from within Vista
itself.
IOW everything's OK.
Tim wrote:I installed the software which changed the download dialogue box to
separate
screens for Important and Optional updates.
I can also still get to this box via Start, All Progs, Windows Updates,
and
still download the updates, but when I go to the MS Home Page, Security &
Updates, Windows Updates, a page appears that says it is checking if I
have
the right software and then the same error.
To keep track of things, it helps immensely if you quote all of the
previous message(s) in your replies to the newsgroup. Thank you.
I get automatic Windows Updates fine, and can also download them by
going
into All Programme, Updades, but I can't access the MS Updates site.
I assume you're attempting to "access the MS Updates site" via Start |
Settings | Control Panel | Windows Update | In the left-hand menu, click
on
"Check for updates" and NOT via http://update.microsoft.com.
When (date & time) did you contact MS Windows Update Support and open
support case SRX1112861026?
Moving on...
Let's see if installing the newly-updated version of Windows Update Agent
manually resolves your problem.
[You may want to PRINT these instructions]
1. Assuming Vista 32-bit, right-click on the following link and SAVE the
download to your desktop, do not RUN it! =>
http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x86.exe
2. Close all open applications (i.e., anything with an icon the the
taskbar).
3. Right click on the file you saved in #1 above
(windowsupdateagent30-x86.exe) and select "Run as Administrator" to
install
the updated version. Follow all prompts.
4. Test.
Tim wrote:Robear<PASTE>
Thanks. When I downloaded the checker it ran before I could close my
browser
but here's the result from the CheckSUR log
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22202
Package Version 6.0
2009-09-26 18:41
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 2756
No errors detected
I tried to access the Updates site afterwards but couldn't get through.
Sabrina Shen is NOT an MS MVP and apparently isn't aware that an
updated
(Sept-09) version of CheckSUR tool was released earlier this week: It's
supported in Vista SP2 and may be able to resolve your 0x80070002
error.
Description of the System Update Readiness Tool for Windows Vista, for
Windows Server 2008, and for Windows 7 (September 2009)
http://support.microsoft.com/?kbid=947821
Vista 32-bit:
http://www.microsoft.com/downloads/details.aspx?FamilyId=b4d90b06-c27d-4483-bc1f-04d43fa7b293
Vista 64-bit:
http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064
As posted by my colleague MowGreen:
<QP>
Please *note* that it is a 97 MB download.
Once the download completes close all open programs and browsers.
Now run Windows6.0-KB947821-v5-x86.msu by double left clicking on it
as
you would an .exe file. It will take some time to run. When it's done,
the
error should be resolved. If not, open the log that CheckSUR created
located at
WINDOWS\Logs\CBS\CheckSUR.log <=here
Copy and paste it contents into a reply to this thread.
</QP>
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Tim wrote:When I didn't get a solution I went on the MS Forum and rec'd this from
an
MS MVP. I didn't download the SRUT in the 2nd solution as it's for SP1
and
I'm on SP2 but bhe suggestions didn't work yet so I sent the files and
am
waiting for a reply.
Dear Tim,
Thank you for contacting Microsoft Windows Update Support. My name is
Sabrina, and I am glad to work with you. For your reference, the case
ID
for
this service request is SRX1112861026.
From the problem description, I understand that it failed to search for
the
updates with the error code 0x80070002. After renamed the SD folder,
the
issue persists. Please feel free to let me know if I misunderstood.
This issue can be caused by many factors, such as:
1. Improper Internet Explorer settings.
2. Corrupted Windows Update temporary folder.
3. Corrupted system files
We will address some of the more common causes of this issue. It is
important that we attempt to connect to the Windows Update web site
after
each step to confirm whether the resolution has worked. This will
prevent
us
from having to proceed with additional troubleshooting steps and
provide
us
with valuable feedback to further develop our support resolutions for
you
and our future customers. Your assistance is greatly appreciated.
Step 1 Use the System File Checker (SFC) to scan system files
===============================================
The System File Checker tool gives an administrator the ability to scan
all
protected files to verify their versions. To do so, follow these steps:
1. Click "Start", type "CMD" (without quotation marks) in the "Start
Search"
box. Right click on the "CMD.exe" file, choose "Run as Administrator".
2. Copy and paste "SFC /Scannow" (without quotation marks) in the
"Open"
box, and click "OK".
Note: There is a SPACE between "SFC" and "/Scannow", this command will
take
several minutes to complete and may require access to the Windows
installation source files. If prompted to insert the CD, click
"Continue"
each time it prompts.
Step 2 System Update Readiness Tool
==============================
This issue can occur due to corrupted system files. System resources,
such
as file data, registry data, and even in-memory data, can develop
inconsistencies during the lifetime of the operating system. These
inconsistencies might be caused by various hardware failures or might
be
caused by software issues. In some cases, these inconsistencies can
affect
the Windows servicing store, and they can cause software updates not to
work. The System Update Readiness Tool tries to resolve these
inconsistencies. When the System Update Readiness Tool detects
incorrect
manifests, files, or registry data, it might replace the incorrect data
with a corrected version.
1. Please download the System Update Readiness Tool from the link below
according to your System Type:
System Update Readiness Tool for Windows Vista 32-bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en
System Update Readiness Tool for Windows Vista 64-bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en
2. Double click on the downloaded file to run the System Update
Readiness
Tool and restart the computer.
After that, let’s go to retry our update issue again. If the issue
persists,
let’s go take the next step.
Step 3 Reset Internet Explorer settings
=============================
1. Please open Internet Explorer, click "Tools", and click "Internet
Options".
2. Switch to the "Advanced" tab.
3. Refer to "Reset Internet Explorer Settings" section, and click
"Reset".
4. Click "Close" when the resetting process is complete.
5. Uncheck the "Enable third-party browser extensions" option in the
Browsing box.
6. Click "Apply", click "OK".
For more information, please refer to the following Microsoft Knowledge
Base
Article:
How to optimize or reset Internet Explorer 7
http://support.microsoft.com/kb/936213/en-us
Now try Windows Update to see if the issue has been resolved.
If the issue persists, please help gather the following information for
further research.
How to capture a screenshot if an error message is received
===========================
1. Press the Print Screen key (PrtScn) on your keyboard.
2. Click "Start", type "mspaint" in the Search Bar and Press Enter.
3. In the Paint program, click "Edit", click "Paste". Then click
"File",
and
click "Save".
4. The "Save As" dialogue box will appear. Type a file name in the
"File
name:" box, for example: "screenshot".
5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the
"Save
as
type" box, click "Desktop" on the left pane and then click "Save".
Please send this saved JPEG file to my email account at
v-30sabs@xxxxxxxxxxxxxxxxxxxxxxx
How to collect the System Information
===========================
The System Information can provide us with more information about the
current status of the system. I would like to check it for you. Please
send
it to me using the following steps:
1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to
start
System Information.
2. On the popup window, on the menu bar, click "File", and click
"Save",
type a file name and then choose NFO as "Save as type", click "Desktop"
on
the left pane, and click "Save".
Please send it as an attachment to v-30sabs@xxxxxxxxxxxxxxxxxxxxxxxx If
the
file is too large to be sent, please right-click on the exported file,
choose "Send To" -> "Compressed (zipped) Folder", and then send the zip
file to v-30sabs@xxxxxxxxxxxxxxxxxxxxxxx for further research.
How to collect the WindowsUpdate.log file
===========================
1. Click "Start", type "WindowsUpdate.log" (without the quotes) in the
Search Bar and Press Enter. We will see a file named
"WindowsUpdate.log"
2. Now click "File" and then click "Save As".
3. From the left panel, click "Desktop" and click "Save".
The file will be saved to your Desktop. Please send the file as an
attachment in an email to v-30sabs@xxxxxxxxxxxxxxxxxxxxxxxx
Note: When attaching files to emails, the process will vary depending
on
the
.
- References:
- Error 0x80070002
- From: Tim
- RE: Error 0x80070002
- From: maral
- RE: Error 0x80070002
- From: Tim
- Re: Error 0x80070002
- From: PA Bear [MS MVP]
- Re: Error 0x80070002
- From: Tim
- Re: Error 0x80070002
- From: PA Bear [MS MVP]
- Re: Error 0x80070002
- From: Tim
- Re: Error 0x80070002
- From: PA Bear [MS MVP]
- Re: Error 0x80070002
- From: Tim
- Error 0x80070002
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