Re: Problems With Clean Install

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

With all due respect, we're wandering way off-topic now, at least for this Windows Update-specific newsgroup.

=> IN RE the "blue screen" errors (and perhaps all of your other problems):

<QP>
0x0000007A: KERNEL_DATA_INPAGE_ERROR
A page of kernel data was not found in the pagefile and could not be read into memory. This might be due to incompatible disk or controller drivers, firmware, or hardware.
</QP>
Source: http://aumha.org/a/stop.htm

Translation: Your Toshiba computer might be on its last legs or you might be seeing the effects of a hijackware infection. If you need further assistance, start a new thread in microsoft.public.windowsxp.general newsgroup.

=> IN RE the printer problem:

See above, wait for Epson Support's response, and/or begin a new thread in microsoft.public.windowsxp.print_fax newsgroup.

=> IN RE getting IE7 installed:

Sandi's Installation Tips for IE7 <= Steps #1-8, #10 & #11; take note of #12, then STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)

IE7 will not be offered via Windows Update. You can download the installer here: http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b

Save the installer to your desktop, do not Run it. Then double-click on the saved file when you're ready to install IE7.

Make *certain* that you check in at http://windowsupdate.microsoft.com immediately after installing IE7, select the CUSTOM option & scan. Install any critical security updates offered. If Optional Updates category offers a Root Certificates update, install it to take full advantage of IE7's additional security.

NB: A new Root Certificates update is scheduled to be released on 22 September 2009.

NB: DO NOT INSTALL IE8! Uncheck it then "hide" it.

About IE7 (and IE8) Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

About IE7 (and IE8) and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx

If you need further assistance getting IE7 installed, please begin a new thread in microsoft.public.internetexplorer.general newsgroup. I'm sure I'll notice it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


harlemnocturn wrote:
Have you reviewed the error messages I got after my "blue screen" incident
earlier? Additionally, though I do not know have significant this
occurrence is, upon new hard and soft boots, the New Hardware Wizard comes
up. The device it tries to install is the Epson Perfection 1670 Scanner.
Currently, I am awaiting a Technical Support message from Epson. I do not
know if this driver problem interferes with my inability to install IE7.

"PA Bear [MS MVP]" wrote:
OK...

harlemnocturn wrote:
I no longer have the "Administrators only" problem. As result of a
telephone call to my ISP, Comcast, I had to download Adobe Flash Player.
Doing so corrected that and other problems. My main concern now is
reinstalling IE7. Now, I just enabled Automatic Update. Next, I will
reboot.
<paste>
I must correct my answer to your Question 7. After I transmitted my answer
to you, I lost my Internet connection. I then closed out of my Windows.
Then I brought up Disk Cleanup. While that was going I had the first "blue
screen" since the Recovery process last Wednesday. Here is the information
in the error report:
C:\DOCUME~1\LOUISP~1\LOCALS~1\Temp\WER462c.dir00\Mini092009-01.dmp
C:\DOCUME~1\LOUISP~1\LOCALS~1\Temp\WER462c.dir00\sysdata.xml. Before
shutting off the computer, I wrote down the codes. Usually, I do not send
such reports to Microsoft about such problems, but this time I will make an
exception. Here is the error signature: BCCode : 7a BCP1 : E1DBD660
BCP2 : C000009A BCP3 : BF988569
BCP4 : 0880D860 OSVer : 5_1_2600 SP : 3_0 Product : 256_1
</paste>

"PA Bear [MS MVP]" wrote:
So your answer to my #1 would be No. (If you're running IE6, which you
are, IE won't be listed at all in Add/Remove Programs.)

Now, back to your original, real problem (i.e., when you go to Windows
Update website, you get an "Administrators only" error message/prompt
even
though you're either logged-on as the Administrator or with Admin
privileges).

Is Automatic Updates enabled? If not, can you enable it, reboot, and
find
that it's still enabled?

You receive an "Administrators only" error message when you try to visit
the Windows Update Web site or the Microsoft Update Web site
http://support.microsoft.com/kb/316524

Tip: Start with Resolution Methods #1 and then #2; if no joy, skip to
Method #5; if still no joy, try Method #6.


harlemnocturn wrote:
To answer your questions:

2) On IE Help, About IE, the Version is
6.09.2900.5512.xpsp_xp3_gdr.090206-1234

3) I downloaded and ran the McAfee Removal Tool before I installed my
Avira
and Online Armor, though I can still run it again.

4) IE7 was the last update I tried to install, so SP3 was already
installed.

5) Yes, Threat Fire, Avira and Online Armor were running in the
background
before I attempted to install SP3 and IE7

6) Your statement 6 is correct.

7) No, I am not getting "blue screen" since using Recovery Disk. Prior
to
the Recovery process, there was an occasion after I powered up following
a
"blue screen" where my computer went into CheckDisk.

To answers your first question with a question, would IE be listed under
I,
or would it be under either Windows or Microsoft? IE is not listed
anywhere
under Add/Remove Programs

"PA Bear [MS MVP]" wrote:
[I'm having a very difficult time keeping track of what you did, when,
and
how you did it so please bear with me.]

Reference:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/649853a871794bb3
(your previous thread about Windows Update from early August 2009)

I need you to answer all of the questions in my last post. Please
answer
the following questions by number in your reply:

1. Is "Windows Internet Explorer 7" currently listed in Add/Remove
Programs? [yes/no]

2. When you click on IE Help | About, is IE6 is listed here (e.g.,
v6.0.2900.9999) or is it IE7 (e.g., b7.0.5731.9999)?

3. When you used the Recovery Disk to reinstall Windows, there's a very
good chance that the McAfee free-trial reinstalled, too (cf. your
Aug-09
thread). Of course, it would be invalid. If such was, in fact, the
case,
did you (a) uninstall the McAfee application and then (b) run the
McAfee
removal tool again (c) before you installed Avira and Online Armor?

4. When you last attempted to install IE7 (i.e., since you'd
reinstalled
Windows), had SP3 been installed already?

5. Were Avira, Threatfire, and Online Armor running in the background
when
(a) you installed SP3 and/or (b) attempted to install IE7?

6. Please confirm the following statement: When you last attempted to
install IE7, encountered "an error message with a red X," rebooted and
found that IE7 opened and then immediately closed, you did not
uninstall
IE7 via Add/Remove Programs but instead used System Restore to "undo"
the
install of IE7. [yes/no]

7. Last but not least, in your first post you mentioned getting "blue
screens" before you used the Recovery Disk to reinstall Windows. Are
you
still getting these "blue screens"?
--
~PA Bear


harlemnocturn wrote:
Originally, the computer came with XP SP2, but with subsequent
updates,
it
is now SP3. No, I did not use Add/Remove Programs to remove IE7. I
never
tried to install IE8. In fact, four months ago you assisted me in
rolling
back to IE7 from IE8, and I had your previous instructions out for me
to
read. IE7 still came up on Update because IE6 was in the original
system,
to which my Recovery Disk restored. My security software is Threat
Fire,
Avira and Online Armor. Usually, I have Spybot and Spyware Blaster,
but
since the Recovery, I have not yet reinstalled these last two.

"PA Bear [MS MVP]" wrote:
Please reconfirm that you're running WinXP SP2, not SP3.

...After I installed IE7, the window would open
for a second without populating.

Did you uninstall "Windows Internet Explorer 7" via Add/Remove
Programs
prior to using System Restore?

Is "Windows Internet Explorer 7" currently listed in Add/Remove
Programs?

Are you certain that you attempted to install IE7, not IE8? (IE7
would
not
have been offered by Windows Update.)

What anti-virus application or security suite is installed and is
your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you installed IE7?

Has a(another) Norton or McAfee application ever been installed on
this
machine (e.g., a free-trial version that came preinstalled when you
bought
it and which may have been reinstalled, but invalid, when you used
the
Recovery Disk)?


harlemnocturn wrote:
No, I had to back up my data files. Third party applications,
including
production programs by Corel and MS were not available and were
uninstalled.
On the first installation of IE7 I received an error message with a
red
X.
I think it required a restart. After I installed IE7, the window
would
open
for a second without populating.

"PA Bear [MS MVP]" wrote:
After you used the Recovery Disk, was all of your data (e.g., My
Documents;
messages that had been downloaded into your Mail Client) still
available
and were all of your third-party applications still installed?

If IE7 truly "did not install," you would've received an error
message
to
that effect and you'd still be running IE6...so there'd be no need
to
use
System Restore.

Tip: Never, EVER use System Restore to "undo" the install of an
update,
a
Windows Service Pack, or an IE upgrade without having first
uninstalled
the
update in question.

harlemnocturn wrote:
I just spoke to Toshiba Techincal Support now. They said that
reformatting
as a separate step is not necessary because the Recovery Disk
process
takes
care of that. However, they cannot really support upgrading above
factory
conditions. They suggested saving IE7 to the desktop and then
installing
it. Should I try it? I suspect maybe every trace of IE6 must be
removed
first.

"PA Bear [MS MVP]" wrote:
Let me make a long, involved story short: When Toshiba advised to
you
to
do
a clean install, they wanted you to (1) back-up any personal data
and
(2)
format the HDD before (3) using the Recovery Disk to return the
computer
to
OOBE state (i.e., like it was when it left the factory & you
first
turned
it on). Contact Toshiba Support again for clearer instructions
then
do
it.


harlemnocturn wrote:
My computer came with a Recovery Disk with simple instructions.
Formatting
was not one of the steps. My version of XP already came with
IE6,
so
it
seemed simpler to do System Restore.

"PA Bear [MS MVP]" wrote:
Did you format your HDD prior to doing the clean install?

If IE7 would not install, why did you have to "roll back to
IE6"
via
System Restore?

harlemnocturn wrote:
Prior to my "blue screens," I ran XP Pro SP2 with IE7. My
laptop
manufacturer, Toshiba, advised me to do a clean install with
my
Recovery
Disk, to which I agreed given the severity of my problems.
Having
reinstalled Windows and my production programs, I now have two
Windows
related problems: 1) I cannot install IE7 after reviewing the
steps
of
my
past threads, so I rolled back to IE6 through System Restore,
which
gives
rise to 2) I cannot use Windows Update since the screen
indicates
that
I
am
not the Administrator, even though Control Panel, User
Accounts
indicates
that I am. I will be grateful to whoever can assist.

.

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