Re: Windows Update Problem With IE8 (I think)
- From: "PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx>
- Date: Mon, 21 Sep 2009 01:35:48 -0400
You probably have MUCH more work to do!
NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run a /thorough/ check for hijackware, including posting requested logs in an appropriate forum, not here.
Checking for/Help with Hijackware:
.. http://aumha.net/viewtopic.php?f=30&t=4075
.. http://mvps.org/winhelp2002/unwanted.htm
.. http://inetexplorer.mvps.org/tshoot.html
.. http://www.mvps.org/sramesh2k/Malware_Defence.htm
.. http://www.elephantboycomputers.com/page2.html#Removing_Malware
**Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
Michael wrote:
OS is XP Home SP3. My son's laptop and it's been almost a year since I've
seen it. AU works, but every time I go to Microsoft Update it fails. It
will scan for updates, then after a couple minutes, right before the updates
page opens, an error box pops-up. The error code is 0xc0000005. I did a
search for this error and mosty found it associated with IE problems.
Before I ran WU I ran Malwarebytes and found a ton of crap, which it
removed. I then ran Avast and it found and removed another ton of crap.
Below is a portion of the WU log. I hope it isn't too much.
.
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