Re: Conflict between Windows XP & Windows Live OneCare

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

The symptoms described sure seem to be a classic case of dueling antivirus
software.
If disabling OneCare doesn't allow the update to proceed with a normal reboot
and no trace of other security software can be found, I'd uninstall OneCare and
then do the SP3 update. Uninstalling OneCare turns the Windows firewall on
automatically. Once SP3 is installed, reinstall OneCare and activate with your
Qwest LiveID.
-steve

"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote:

1. Right-click on the following link and SAVE the download to your desktop:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.

4. Test.

I formated the drive and tried a fresh install from CDs.

Was a Norton or McAfee free-trial preinstalled on the computer when you
bought it?

Did you try disabling all OneCare components (i.e., anti-virus;
anti-spyware; firewall) and then enabling the Windows Firewall prior to
installing WinXP SP3?


LR-451 wrote:
The Anti-Virus is MicroSoft Windows Live OneCare.
Yes it is current. No other antivirus is installed on the PC. [Note the
Hard Drive has been formated completely several times and complete
reinstall
from manufacturers CDs.] The last time I formated, did a reinstall from
the
manufacturer CDs, removed all programs except those required such as
operating system, I.E., etc. This was done prior to connecting to the
internet.

Originally, XP Service Pack 3 was installed a year ago. I got laidoff my
job and therefor lost my subscription to McAfee which was through work. I
get Windows Live OneCare free through our QWest account. When I installed
MicroSpft Windows Live OneCare on the Compaq Presario Desktop computer is
when the problem started. I formated the drive and tried a fresh install
from CDs. I have tried doing the install, then updates, then Windows Live
OneCare as well as doing the Format, fresh install, installing Windows
Live
OneCare then doing the Service Pack 3 update. Same results - With Both
installed the comptuer gives me the black screen and will only let me
start
in Safe Mode. I can add every XP update except Service Pack 3 and it runs
fine. I am presently running 100% of the Windows XP & Live OneCare
updates, etc. except XP Service Pak 3 and it works fine.

I have posted the request in several forms as well as other sites.
General,
Application Compatibility, and others.
This is the only forum where anyone responded.

Thanks.

"PA Bear [MS MVP]" wrote:

I'm trying to install Windows Live Onecare (Free from QWest).

What anti-virus is installed now? Is your subscription current? Has
a(nother) Norton or McAfee application ever been installed on the
computer?

WinXP SP3 was released early last year: Why hasn't it been installed
already?

[Your post really has nothing to do with Windows Update. You would be
better off posting in WinXP General newsgoup.]


LR-451 wrote:
We have an older Compaq Presario which came with Windows XP Home. [a
2005
SR1403WM Desktop PC]
Specs are listed as:
Compaq Presario SR1403WM Desktop PC

Sempron 3000+ 1.8 GHz:
?1600 MT/s (Mega Transfers/second)
?Socket 754
Chipset - SiS 760/964

?Motherboard Name: K8S-LA
?Compaq motherboard name: Salmon-GL6E

Delivered with
Operating System ?Microsoft Windows XP Home Edition - Microsoft Service
Pack
2

I'm trying to install Windows Live Onecare (Free from QWest). If I
update
our Windows XP Home to Service Pack 3, when I restart I get a black
screen
that says there's an error with a recent change to drivers or hardware.
Then
I have to start in Safe Mode.
There have been no hardware changes.
I've done a destructive recovery using the Compaq Recover Disk which
formats
the drive and reinstalls everything to original manufacturer condition.
I can update Windows XP to service pack 3 and everything works. When I
install Windows Live Onecare, on the next restart I get the same black
screen and have to start in safe mode. Then format, etc.
I can do the same destructive recovery and load Windows Live Onecare and
operate without any problem as long as I don't install XP Home Service
Pack
3.
I've tried doing Windows recoveries with the same results. I can do a
restore to prior to any point where I don't have both the Windows Live
Onecare and Service Pack 3 and everything runs fine.


The Windows Live Onecare V3.0 was just downloaded and installed today.
When I restart it in Safe Mode it indicates: Windows XP (R) (Build
2600.xpsp.080413-2111:Service Pack3) - also downloaded today.
Hope that helps!


So I assume there's some conflict between Windows XP Service Pack 3 and
Windows Live Onecare on this computer. I have both running fine on
other
computers in our home network but they're Pentium III or higher.

Anyone know if there's a fix or do I just never upgrade my XP Home to
SR3?

TIA, LR

--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
sboots@xxxxxxxx
.

Relevant Pages

  • Re: Live OneCare
    ... What makes OneCare unique is that it essentially provides many of the ... Windows Live OneCare includes: ... Managing the Windows Vista Firewall ... Speed up your PC with our Free Registry Cleaner ...
    (microsoft.public.windowsxp.general)
  • Re: If not Zone Alarm then what? Outbound filtering still needed.
    ... There is *NO* registry cleaning feature in the Live OneCare application. ... It's been suggested using Windows Live OneCare whichis trial/payware. ... Managing the Windows Vista Firewall ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Conflict between Windows XP & Windows Live OneCare
    ... There is no version 3 of OneCare. ... Operating System ?Microsoft Windows XP Home Edition - Microsoft Service Pack ... I'm trying to install Windows Live Onecare. ...
    (microsoft.public.windowsupdate)
  • Re: Windows fails second virus test
    ... Windows Live OneCare: http://onecare.live.com/site/en-gb/default.htm ... AV Comparatives: http://www.av-comparatives.org ... Microsoft's Live OneCare security software has failed tests which check how ... OneCare was the only failure among 17 anti-virus programs tested by the AV ...
    (alt.comp.anti-virus)
  • Re: Live care sucks
    ... you want to use OneCare, best to purchase it and install the full standalone ... Windows Live OneCare Forums Support ... Uninstall in add/remove freezes my computer. ...
    (microsoft.public.windowsxp.general)