Re: installing my hard drive
- From: MowGreen <mowgreen@xxxxxxxxxxxxx>
- Date: Tue, 18 Aug 2009 09:40:52 -0700
OldDog wrote:
I can not update anything anymore. I asked Dell to send me my free for the life of the computer reinstallation software and they sent me a set for another system and said it would work. Now after many attempts to restore after installing a new HD I can not update. I can not get anywhere with them. Can you help get me back up and running?
Thank You
Which edition of Windows and what Service Pack level ?
In the meantime, see if this resolves the updating issue:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058/
To obtain the best results, suggest you download the Fixit, WindowsReset.msi, and save it.
Then temporarily disable the installed antivirus/security suite.
Ensure that the native Windows firewall is now enabled by opening Secuirty Center in the Control Panel.
Leave the system connected to the internet and then run WindowsReset.msi using it's Aggressive option. That will download and install the latest release of the Windows Update Agent (WUA).
When the operation is completed, restart the system.
Did that resolve the updating issue ?
If not, then please post the last 50 or so lines of the WindowsUpdate.log, located in the WINDOWS directory (folder)
*and* the name of the installed antivirus/security suite -
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
MowGreen
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Never Forgotten
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