Re: Error 8007000B and 80071A30

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The combined antivirus/firewall suite is F-Secure Internet Security 2009

And were all components of this suite (i.e., anti-virus; anti-spyware; firewall) enabled and running in the background when you installed SP2?


hnyman wrote:
PA Bear [MS MVP] wrote:
What is your current anti-virus application? What third-party security
applications are installed? What third-party firewall might be
installed? The fact that one or more of these were running in the
background when you installed SP2 may have caused the problem (sinsce
you said the problems started after you'd installed SP2).

The combined antivirus/firewall suite is F-Secure Internet Security 2009, a
rather widely used program (at least in Europe). No other "third-party"
firewalls have ever been installed in the machine.

Start | In the search box, type WINVER and press ENTER: What Vista
version is displayed here?

Quite correctly: Version 6.0 (Build 6002: Service Pack 2)

I noticed the symptoms first at the June monthly Microsoft update batch
after installing SP2, so I am guessing that it may be related to that, but
I have no specific evidence about that.

hnyman wrote:
PA Bear [MS MVP] wrote:
Did you install SP2 manually or via Windows Update?

Manually.

Was your anti-virus application, any third-party security applications,
and/or a third-party firewall running in the background when you
installed SP2 (and/or IE8, if you installed it, too)?

Yes. Like it has been during all the earlier Windows updates (including
SP1)...
Is your anti-virus application subscription current?

Yes it is.

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you
bought it)?

No. Nothing else. I have installed everything from scratch by myself.
<paste> hnyman wrote:
I have experienced problems with windowsupdate since three months (after
installing Vista SP2). So far the symptom has mainly been error
8007000B.
The newest monthly batch of Windows update again failed for me on first
try
on my Vista SP2 Ultimate 32.
In addition to 8007000B there was now also error 80071A30

WindowsUpdate.log shows the new errors, which make me think that somehow
the file creation to "sandbox" fails:
2009-08-12 20:02:03:026 1332 34c DnldMgr ***********
DnldMgr: New download job [UpdateId =
{C03CD490-8035-41F9-B11E-23041508EFCA}.101] *********** 2009-08-12
20:02:03:042 1332 34c DnldMgr * Queueing update for
download
handler request generation. 2009-08-12 20:02:03:058 1332 34c
DnldMgr Generating download request for update
{C03CD490-8035-41F9-B11E-23041508EFCA}.101 2009-08-12 20:02:03:089
1332 34c Handler Generating request for CBS update
C03CD490-8035-41F9-B11E-23041508EFCA in sandbox
C:\Windows\SoftwareDistribution\Download\60a2d62269cb2dd06b814494b99209fe

2009-08-12 20:02:03:089 1332 34c Handler Selected payload
type is ptExpress 2009-08-12 20:02:03:182 1332 34c Handler
UH: DpxRestoreJob returned 0x80070002 2009-08-12 20:02:03:182 1332
34c Handler Detected download state is dsHavePackage 2009-08-12
20:02:12:246 1332 ce4 Handler FATAL: CBS called Error with
0x80071a30, 2009-08-12 20:02:12:246 1332 34c Handler FATAL:
UH: 0x80071a30: Async stage operation failed in
CUHCbsHandler::StageCbsPackage 2009-08-12 20:02:12:246 1332 34c
Handler FATAL: Request generation for CBS update complete with
hr=0x80071a30 and pfResetSandbox=0 2009-08-12 20:02:12:246 1332
34c Handler FATAL: Error source is 106. 2009-08-12 20:02:12:246
1332 34c DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadRequests:
GenerateDownloadRequest failed with 0x80071a30. 2009-08-12 20:02:12:246
1332 34c DnldMgr Error 0x80071a30 occurred while downloading
update; notifying dependent calls. 2009-08-12 20:02:12:917 1332
1650 AU >>## RESUMED ## AU: Download update [UpdateId =
{FAE1F33B-4D16-44B6-851B-F864FB52E65C}] 2009-08-12 20:02:12:917 1332
1650 AU # WARNING: Download failed, error = 0x80071A30
2009-08-12
20:02:12:948 1332 1394 DnldMgr BITS job
{F7153454-249F-4E9C-B66A-6F5120F5BF1C} completed successfully 2009-08-12
20:02:12:995 1332 1394 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\f14ad06c449d646a06a1fdabee739a7a\Windows6.0-KB973540-x86-EXPRESS.cab:

2009-08-12 20:02:12:995 1332 1394 Misc Microsoft signed:
Yes 2009-08-12 20:02:13:011 1332 1394 DnldMgr Download
job
bytes total = 9521749, bytes transferred = 111900
During those seconds at between 20:02:03 and 20:02:12 there were the
same
"usual" errors in Event Log / system log as I have seen on previous
months:
* Event 1, source Kernel-Tm: "The Transaction
(UOW={fe6f03ff-8101-11de-804b-00301bbc2e1b}, Description='') was
unable to
be committed, and instead rolled back; this was due to an error message
returned by CLFS
while attempting to write a Prepare or Commit record for the
Transaction.
The CLFS error returned was: 0xc01a002f." (The GUID there will change,
but then "0xc01a002f" remains the same) * Event 136, source NTFS: "The
default transaction resource manager on volume C: encountered an
error
while starting and its metadata was reset. The data contains the error
code. * Event 136, source NTFS: "The default transaction resource
manager
on volume C: encountered an error while starting and its metadata was
reset. The data contains the error code.
After reboot (and following the advice in
http://support.microsoft.com/kb/948252 ) the updates finally got
installed
on the next try.
I am starting to suspect that this might be related to antivirus program
(F-secure), as then have been some others who also have seen similar
symptoms:
http://social.technet.microsoft.com/Forums/en-US/itprovistasp/thread/3ea8b7c2-4947-4cf4-b9c3-cdb59e739769

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=362250&forumid=1&sr=41


------

Additional info:

Previous month I experienced only the 8007000B error and noticed the
three
previously mentioned Event log errors, which seemed to pop up every now
and
then.
Then I had trouble in getting the recommended (
http://support.microsoft.com/kb/956699 ) command "FSUTIL resource
setautoreset" to work on C: drive. It seemed to work for other
drives, but
for C: it complained about a missing Resource manager.
Finally I found this info, which allowed me to clean the CLFS logs and
then
run the FSUTIL command (for C:\ ) after reboot:
http://support.microsoft.com/kb/948252
"Explanation: This problem occurs because, after the System Restore is
performed, the Common Log File System (CLFS) transaction logs may be
left
in an inconsistent state. When the CLFS transaction logs are in an
inconsistent state...
To resolve this problem, delete the .blf files and the .regtrans-ms
files
from the %Windir%\System32\SMI\Store\Machine folder.
After you restart the computer, the registry regenerates the deleted
files.
These regenerated files are in a consistent state." ----

I am wondering that if this is something which should correct itself?
Or is there something permanently wrong in Vista's bowels?
Does it sound plausible that it might be the antivirus program causing
something? Any other ideas about the cause?

.

Relevant Pages

  • Re: Error 8007000B and 80071A30
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