Re: Code 8000FFFF

Tech-Archive recommends: Speed Up your PC by fixing your registry

See if this is pertinent:

When set to manual, TrustedInstaller service fails to install updates
http://support.microsoft.com/kb/968440

The error code is not very helpful as it's stating there's a 'catastrophic error'. My theory on what happened is that Norton was "guarding" the system against "undesirable" changes and caused an issue in WinSxS. Either there's a missing Version of a file, a manifest, or a ..mum file.

Suggest you run the System Update Readiness Tool (CheckSUR)
http://support.microsoft.com/kb/947821
and then check the logs it creates at
WINDOWS\Logs\CBS\CheckSUR.log <--- this log or
WINDOWS\Logs\CBS\CheckSUR.persist.log <--- this log

or, alternatively, copy the CBS.log to the Desktop and peruse it to find where the error is located. It's usually a mistaken reference in the registry pointing to WinSxS that causes this "catastrophic error".


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============


maryse wrote:

"Ugh! Did you ever download/run the Norton Removal Tool?"

What exactly does that mean???? If you had some meaningful information to give me and others then you should have done so -- no one needs your sarcasm or condescension. You need to reread the rules of conduct below.

Microsoft MVPs: Microsoft MVPs (Most Valuable Professionals) volunteer technical answers and expertise in many Microsoft Community Web sites. Microsoft MVPs come from a wide range of backgrounds and professions. All share a willingness to give their time, expertise, and advice to enhance the technical skills of others. MVPs are not Microsoft employees and Microsoft has no expectations of MVPs beyond the expectations of COURTESY, PROFESSIONALISM and adherence to the Community rules that we ask of all Microsoft community members. For more information on the MVP program and how you can become an MVP, see http://mvp.support.microsoft.com/.

Rules of conduct




"PA Bear [MS MVP]" wrote:


...I also uninstalled and reinstalled
Norton to see if there was a conflict there as well but nothing seemed to
work as the update process still doesn't function.

When I purchased this dell, it came with Norton...

Ugh! Did you ever download/run the Norton Removal Tool?


maryse wrote:

Thanks for the reply. I am running Vista Home Premium 32bit SP2. I am
running Norton Internet Security. Am using the Norton firewall, Windows
firewall is turned off. My subscription is current. I was running Ad Aware
for over one year but when I started getting this problem I uninstalled it
thinking there might be a conflict. I also uninstalled and reinstalled
Norton to see if there was a conflict there as well but nothing seemed to
work as the update process still doesn't function.

When I purchased this dell, it came with Norton, not McAfee so there was no
conflict there.

I did see your colleague's post and followed the steps they outlined but
still no update capabilities.

Thanks,
Maryse

"PA Bear [MS MVP]" wrote:


Remember that I said there's a chance that the problem's being caused by
hijackware, not that it IS being caused by hijackware.

1. Please state your full Windows version (e.g., Vista SP1; Vista x64 SP2).

2a. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?

2b. Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?

3. Have you seen my colleague TaurArian's reply? Repost:

===================
Two possibilities : A Third party program is affecting the WU Service
(anti-spwyare programs, Internet/web accelerators, Firewall/Anti-Virus
programs) or the downloaded file is corrupt.

Also see:

You receive error code 8000FFFF when you click "Check for Updates" in the
Windows Update Control Panel item on a Windows Vista-based computer
http://support.microsoft.com/kb/946414

Perhaps you could rename the SoftwareDistribution folder to whatever you
like. This will take care of any corrupted downloaded files.

How to rename the SoftwareDistribution folder in Vista -
1. Stop the Windows Update service (make sure you are logged on as an
Administrator)

Start button || Control Panel ||System and Maintenance ||Administrative
Tools
Double-click Services
(Provide the Administrator password or confirmation if prompted to do so.)
Right-click the Windows Update service and click Stop.

2. Click Start, type %windir% in the Start Search box, and then press
ENTER.

Locate and rename the SoftwareDistribution folder.

3. Start the Windows Update service

Start button || Control Panel ||System and Maintenance ||Administrative
Tools
Double-click Services
(Provide the Administrator password or confirmation if prompted to do so.)
Right-click the Windows Update service and click Start.

This procedure will erase your history on the Windows Update Site. Not
important.
=======================
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


maryse wrote:

Thanks but I have been very diligent about keeping my machine up to date
with windows updates and have had (since day one) an antivirus
subscription
that I have never let lapse.

I did, however, download, install and run MRST you listed below and it
said
there were no infections. I will try some of your other suggestions. I
do
not want to format and reinstall Vista as I am scared of the amount of
work
that will entail both before and after a reinstall.

Maryse

"PA Bear [MS MVP]" wrote:


There is a very good chance that you are seeing the effects of a
hijackware
infection!

NB: If you had no anti-virus application installed or the subscription
had
expired *when the machine first got infected* and/or your subscription
has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as
well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

maryse wrote:

I have just started receiving this error code. Am running Vista Home
Premium. I have tried this page
http://blogs.technet.com/kailash/archive/2007/09/20/windows-vista-autoupdate-error-8000ffff.aspx
but it did not help. Does anyone have advice as to how to get the
update
to
work again? I am at my wits end and have spent countless unproductive
hours
trying to rectify this situation.


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