Re: Security Update KB972260-Site don't work

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Hi Harry,

Thanks for your reply. Yes, its Dell branded but it doesn't have the
holograms, its their purple label.

When the Reinstallation CD starts it says:
Welcome to Microsoft Windows XP
What do you want to do?
Install Windows XP
Learn more about the setup process
Install Optional Windows Compnents
Perform additional tasks
Check system compatability

Under "Perform additional tasks", "Browse this CD", and the folder "I386"
has the file needed, dataspec.xml. But instead of the "l", it has an
underscore. .xm_

In C:\WINDOWS\inf\pchealth.inf and right-click install, it says the file
dataspec.xml on Windows XP Home Edition SP2 CD is needed. It says to put the
installation CD in. Type the path where the file is located and then click
OK. Copy files from: (Highlighted is) C:\WINDOWS\INF\i386. In D:\i386
(on the CD) there is the file dataspec.XM_ . I point to that and open it and
something seems to happen and a small black window flashes. But Help and
Support is not repaired. The Index is still blank. And "related links"
still don't work. And Help and Support using Event Viewer is still blank.
Even after restarting the computer.

The CD Dell sent is titled "Reinstallation CD Microsoft Windows XP Home
Edition Service Pack 2". And says above that, "already installed on your
computer". Of course, not this CD is installed because I got my computer in
2002 and the CD that came with it was SP1.

So obviously, this is not a real installation CD or it would be fixed. No?
Then maybe something else is wrong. But then the update that killed H&S is
still installed, 958215.

Thanks for your help.

Judy






"Harry Johnston [MVP]" wrote:

Judy,

You're absolutely sure the CD they sent wasn't the right one? They're Dell
branded, and they might very well be called "reinstallation" rather than
"installation" CDs. What files and folders do you see on the CD?

Harry.

Judy wrote:

Thanks for your reply. I was under the impression that they did have &
provide the real installation CD. I've read somewhere on MS site that the
OEMs have them. (My sister got one from HP when she needed it.)

I called MS (1-800-PCSAFETY) and they said the same thing. I also emailed
MS support and was told the same thing. So I called Dell and the guy said
yes we'll send one. But it was the "reinstallation" CD, not a real
installation CD. So I called them back and was told this is all they
provide, and kept insisting that it is a installation CD. Duh. Dell! I
told them no its not. MS says that you can provide me the real
'installation" CD. And Dell said that is what they provide (reinstallation).
Maybe I should write Mr. Dell again. It seems to be the only way to get
anything done.

Judy

"Harry Johnston [MVP]" wrote:

Judy wrote:

[...] It seems that every IE Cummulative Update kills something on my
computer. The last one I installed in Dec. killed my Help and Support and I
can't fix it because I only have the OEM reinstallation CD and cannot
reinstall Help and Support with that (which also includes not being able to
use Help and Support with the Event Viewer, its blank). And MS says they
cannot provide me an "installation" CD. And Dell only sends me another
"reinstallation" CD. So I guess I take my chances.
Dell usually provides real Windows installation media as well as system restore
media, or at least they always have when I've purchased from them. Have you
checked through the media that were provided with your machine?

Harry.


.

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