Re: 0x80070005 error on multiple computers

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


Hi, latest updates on updating.

Following a link from another initialed person got me to a site that said to
boot into safe mode and update that way. Another said to use Administrator
Options and hand pick the updates.

Well as it turns out that makes three for three and you are out.

Fixed the problem like this:

1. Booted into safe mode and ran Windows Update. It failed.
2. Clicked on Administrator options and selected the Catalog
3. When the ActiveX notice came up I installed it, (even though supposedly
it was installed during earlier updates.)
4. When the Catalog page changed from the notice about ActiveX to a glowing
white search box I restarted the computer.
5. Ran Windows update again and was allowed to install the package installer
and Windows Genuine Advantage.
6. Once those were installed I was allowed to continue and either select SP3
or go the custom route. Custom came up with 50-104 updates.

So, yeah it was Windows faking the installation of ActiveX which didn't
allow the install of the updates.

And what have we learned today? That it was not a school-wide infection,
folks with initials don't know every last bit about what they have the
initials for, Windows can be a real PAIN and my job is much easier now.

True, don't kill the messenger, just the guy giving the message.


"PA Bear [MS MVP]" wrote:

In a previous reply, I asked, "When was the last time these machines were
fully patched at Windows Update?" You replied, "See the previous answer."
I've reviewed your replies to this thread and cannot see where you've
previously answered my question.

In a later reply, you said that Automatic Updates wasn't working on these
machines either. Since (a) SP3 was released to Windows Update on 06 May
2008 (and to Automatic Updates about 6 weeks later) and since (b) all of
these machines are still running WinXP SP2, I suspect this is an issue of
longstanding and the computers haven't been fully-patched for the last 12
months.

I would NOT trust the security of any of these machines and would NOT have
them connected to the internet in their current state.

Have you only recently become responsible for these computers, Kevin?
Unfortunately for you (and, possibly, the person previously responsible for
these computers), the DOE and its budgetary constraints, "a 2000 pound
bunker buster" might be needed here.

References:

Error message when you use Windows Update or Microsoft Update Web sites to
install updates on Windows 2000, Windows XP, and Windows Server 2003:
0x80070005
http://support.microsoft.com/kb/968003

Reset the Registry and the File Permissions in Windows XP
http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/

Best of luck and please don't "kill the messenger."

PS: No one here works for or represents MS, including MVPs.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Kevin Nelson wrote:
But you must not have read my other posts. In order to wipe all of them
clean I would have to open a DOE ticket. Then wait for a technician from
the
DOE to come. There is no time considering my last day is July 3 and that
the
techs have other things to do than reimage an entire school.

I am not ignoring, just looking for a scalpel answer rather than a 2000
pound bunker buster.

"PA Bear [MS MVP]" wrote:
I gave you my recommendations, including...

This does NOT sound good. Your best bet, time-wise, may be to format &
do clean install of WinXP...

....and you've chosen to ignore them, so yes, more power to you. Perhaps
"your usual support contacts" will be able to assist you, Kevin.

Kevin Nelson wrote:
And this is what all the initials after your name has come up with? More
power to me? I now know what it is, an insideous plague on computing in
general. It's called Windows and the horrible part is that in spite of
the
mental anguish it causes, we have to keep using it.

"PA Bear [MS MVP]" wrote:
More power to you.

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Kevin Nelson wrote:
The antivirus updates and runs daily with no problems. It does it on
whatever account is currently logged on. The other scanning programs I
run
if I get reports of strange behavior, otherwise they get updated and
run
about every two months.

Time is a problem as I will only be working the school until July 3,
and
will not be back until the beginning of September. In order to do a
clean
install I would have to open a DOE help ticket for each computer and
they
want someone to be the contact person when they show up. 200+
computers
would be WAY too major an undertaking for the end of the school year.

We have a lab that has Steady State loaded and that is fine, but once
again,
200+ tickets would be needed to install on the computers in addition
to
the
ones for the clean install.

So, back to the surefire procedure in response to 0x80070005.


"PA Bear [MS MVP]" wrote:

[Please avoid in-line replies, Kevin]

If one were infected as you think,
then wouldn't all of them have the same problem?

Given the additional information you posted, probably not.

Windows on all computers is set for automatic updates. Apparently
that
is
another thing that is not working right with them.

Yet another indication of infection, I'm afraid.

Is the AV app functional and are all machines updating definitions on
a
regular basis? How do Ad-Aware (version?), Spybot (version?), and
SpywareBlaster update? Who, if anyone, runs regular AV scans,
Ad-Aware
scans, and Spybot scans?

This does NOT sound good. Your best bet, time-wise, may be to format
&
do
clean install of WinXP. Please note that a Repair Install (AKA
in-place
upgrade) will NOT fix this!

cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

After the clean install, you'll have the equivalent of a "new
computer"
so
take care of everything on the following page before otherwise
connecting
the machine to the internet or a network and before using a USB key
that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Tip: Consider installing Windows SteadyState on all of these machines
(i.e., once they're all completely clean & fully patched)! See
http://aumha.net/viewtopic.php?t=27570


Kevin Nelson wrote:
Yes the computers are on a LAN, but the computers do not have access
to
each
other. They are set up 2-8 to a classroom with a networked printer.
File
and
printer sharing is not enabled so they see the printer that is
installed
but
not the other computers in the room. They all have either Symantec 9
or
10,
Ad-aware, Spybot S&D and Spywareblaster. If one were infected as you
think,
then wouldn't all of them have the same problem?

"PA Bear [MS MVP]" wrote:

0x80070005 ERROR_ACCESS_DENIED

See this recent & related discussion:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/53063ad7164373d9

...as far as I can tell there are no virus or malware infections

Perhaps you need to do a little more digging. Malware/hijackware
infection
is the Prime Suspect when encountering this error.

Please note that if these computers are networked via a LAN, one
(1)
infected computer can infect all the others within seconds. You
will
need
to remove all computers from the network & clean every one of them
before
reconnecting them to the network or else all your work will be
undone
within seconds.

QED: WinXP SP3 was released over a year ago. Why wasn't it
installed
on
all the WinXP SP2 machines months ago?

Windows on all computers is set for automatic updates. Apparently
that
is
another thing that is not working right with them.

QED: When was the last time these machines were fully patched at
Windows
Update?

see the previous answer

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Kevin Nelson wrote:
I am trying to update classrooms as a final step before shutting
down
the
computers for the summer. I am getting the error code 0x80070005
on
about
half of the computers that I have tried to update. All are WinXP
pro
sp2,
I
am logged in as administrator and as far as I can tell there are
no
virus
or
malware infections. I have gone over many different boards and
blogs
and
help sites but still can not get the computer to update. Is there
one
sure
fire way to resolve this without having to jump through multiple
hoops.
If
the school were networked correctly I could jump through all day,
but
I
have more than 200 to do individually. Thanks.


.

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