Re: 0x80070005 error on multiple computers


In a previous reply, I asked, "When was the last time these machines were fully patched at Windows Update?" You replied, "See the previous answer." I've reviewed your replies to this thread and cannot see where you've previously answered my question.

In a later reply, you said that Automatic Updates wasn't working on these machines either. Since (a) SP3 was released to Windows Update on 06 May 2008 (and to Automatic Updates about 6 weeks later) and since (b) all of these machines are still running WinXP SP2, I suspect this is an issue of longstanding and the computers haven't been fully-patched for the last 12 months.

I would NOT trust the security of any of these machines and would NOT have them connected to the internet in their current state.

Have you only recently become responsible for these computers, Kevin? Unfortunately for you (and, possibly, the person previously responsible for these computers), the DOE and its budgetary constraints, "a 2000 pound bunker buster" might be needed here.

References:

Error message when you use Windows Update or Microsoft Update Web sites to install updates on Windows 2000, Windows XP, and Windows Server 2003: 0x80070005
http://support.microsoft.com/kb/968003

Reset the Registry and the File Permissions in Windows XP
http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/

Best of luck and please don't "kill the messenger."

PS: No one here works for or represents MS, including MVPs.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Kevin Nelson wrote:
But you must not have read my other posts. In order to wipe all of them
clean I would have to open a DOE ticket. Then wait for a technician from the
DOE to come. There is no time considering my last day is July 3 and that the
techs have other things to do than reimage an entire school.

I am not ignoring, just looking for a scalpel answer rather than a 2000
pound bunker buster.

"PA Bear [MS MVP]" wrote:
I gave you my recommendations, including...

This does NOT sound good. Your best bet, time-wise, may be to format &
do clean install of WinXP...

....and you've chosen to ignore them, so yes, more power to you. Perhaps
"your usual support contacts" will be able to assist you, Kevin.

Kevin Nelson wrote:
And this is what all the initials after your name has come up with? More
power to me? I now know what it is, an insideous plague on computing in
general. It's called Windows and the horrible part is that in spite of the
mental anguish it causes, we have to keep using it.

"PA Bear [MS MVP]" wrote:
More power to you.

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Kevin Nelson wrote:
The antivirus updates and runs daily with no problems. It does it on
whatever account is currently logged on. The other scanning programs I
run
if I get reports of strange behavior, otherwise they get updated and run
about every two months.

Time is a problem as I will only be working the school until July 3, and
will not be back until the beginning of September. In order to do a
clean
install I would have to open a DOE help ticket for each computer and
they
want someone to be the contact person when they show up. 200+ computers
would be WAY too major an undertaking for the end of the school year.

We have a lab that has Steady State loaded and that is fine, but once
again,
200+ tickets would be needed to install on the computers in addition to
the
ones for the clean install.

So, back to the surefire procedure in response to 0x80070005.


"PA Bear [MS MVP]" wrote:

[Please avoid in-line replies, Kevin]

If one were infected as you think,
then wouldn't all of them have the same problem?

Given the additional information you posted, probably not.

Windows on all computers is set for automatic updates. Apparently that
is
another thing that is not working right with them.

Yet another indication of infection, I'm afraid.

Is the AV app functional and are all machines updating definitions on a
regular basis? How do Ad-Aware (version?), Spybot (version?), and
SpywareBlaster update? Who, if anyone, runs regular AV scans, Ad-Aware
scans, and Spybot scans?

This does NOT sound good. Your best bet, time-wise, may be to format &
do
clean install of WinXP. Please note that a Repair Install (AKA
in-place
upgrade) will NOT fix this!

cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

After the clean install, you'll have the equivalent of a "new computer"
so
take care of everything on the following page before otherwise
connecting
the machine to the internet or a network and before using a USB key
that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Tip: Consider installing Windows SteadyState on all of these machines
(i.e., once they're all completely clean & fully patched)! See
http://aumha.net/viewtopic.php?t=27570


Kevin Nelson wrote:
Yes the computers are on a LAN, but the computers do not have access
to
each
other. They are set up 2-8 to a classroom with a networked printer.
File
and
printer sharing is not enabled so they see the printer that is
installed
but
not the other computers in the room. They all have either Symantec 9
or
10,
Ad-aware, Spybot S&D and Spywareblaster. If one were infected as you
think,
then wouldn't all of them have the same problem?

"PA Bear [MS MVP]" wrote:

0x80070005 ERROR_ACCESS_DENIED

See this recent & related discussion:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/53063ad7164373d9

...as far as I can tell there are no virus or malware infections

Perhaps you need to do a little more digging. Malware/hijackware
infection
is the Prime Suspect when encountering this error.

Please note that if these computers are networked via a LAN, one (1)
infected computer can infect all the others within seconds. You will
need
to remove all computers from the network & clean every one of them
before
reconnecting them to the network or else all your work will be undone
within seconds.

QED: WinXP SP3 was released over a year ago. Why wasn't it installed
on
all the WinXP SP2 machines months ago?

Windows on all computers is set for automatic updates. Apparently that
is
another thing that is not working right with them.

QED: When was the last time these machines were fully patched at
Windows
Update?

see the previous answer

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Kevin Nelson wrote:
I am trying to update classrooms as a final step before shutting
down
the
computers for the summer. I am getting the error code 0x80070005 on
about
half of the computers that I have tried to update. All are WinXP pro
sp2,
I
am logged in as administrator and as far as I can tell there are no
virus
or
malware infections. I have gone over many different boards and blogs
and
help sites but still can not get the computer to update. Is there
one
sure
fire way to resolve this without having to jump through multiple
hoops.
If
the school were networked correctly I could jump through all day,
but
I
have more than 200 to do individually. Thanks.

.

Relevant Pages

  • Re: 0x80070005 error on multiple computers
    ... Booted into safe mode and ran Windows Update. ... Ran Windows update again and was allowed to install the package installer ... Have you only recently become responsible for these computers, ... do clean install of WinXP... ...
    (microsoft.public.windowsupdate)
  • Re: 0x80070005 error on multiple computers
    ... machines either. ... The ability to access Windows Update website and install updates has ALWAYS ... computers SHOULD have been able to keep fully-patched via Automatic Updates. ...
    (microsoft.public.windowsupdate)
  • Re: upgrading frm XP Home to Pro
    ... Windows XP Home - unless ... The machines in question would access the central file repository ... Windows XP Home computers using very quickly (unless you record a lot of ... connects to the Internet, but I bet there is some sort of Cable/DSL Router ...
    (microsoft.public.windowsxp.general)
  • Re: Installing Legal Copy of XP Pro
    ... being Windows XP on all your computers, for your very own personal home ... Wayne please by all means install the WinXP on all your computers and ... Install on one machine and activate it. ...
    (microsoft.public.windowsxp.general)
  • Re: USB-2, NTFS, Audio, Reliability
    ... rather suspicious of USB-2 and NTFS (windows) file systems. ... Spread over three computers, dozens of drives (SATA for use ... tweaked XP machines ("tweaked" ... tell you this is why I use only ECC memory in my machines. ...
    (rec.audio.pro)
Loading